carlarobertson229Sydney Surrounds, NSW
So fast!
The service and fast delivery was out of this world! Repeat customer for sure!!!! Straight after we purchased our dog food, we got a follow up call saying it'll come to our house 2-5 business days... we got it a day later. Amazing. And the price is unbeatable!
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Max HaterSydney, NSW
- 4 reviews
Bad Service absolutely rubbish company
Ordered Cat food from these dopes over a week ago still waiting.
There in Campbelltown I live a hour way from there.
I've been ringing them the snobby women who's taking my calls is an arrogant thing.
She should be sacked she's not even helping me.
Your company sux don't use them
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AmyMid North Coast, NSW
Great company, good price, fast delivery
1st time ordering through JumboPets - was very happy with price and shipping price. Ordered 20kg bag of dog food, it came within 2 days (to an area outside of Sydney). Staff were very nice - they called the day before as I was a 1st time customer and they wanted to confirm my address and give me an ETA. Very happy, I'll be using them again.
1 comment
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Louise W.Hunter Region, NSW
Excellent!
This is the 1st time I have ordered from this site, and I am super impressed! Cheapest price could find for the product I wanted, and it arrived within 48 hours! Will definitely look at this site in the future for my dogs needs.
1 comment
Liam S.JumboPets
Hi Louise
Thank you so much for taking the time to write us a lovely review :)
Joanne - Customer service
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Low prices, superfast & cheap delivery
I am so glad I found JumboPets. Their prices are extremely low and shipping is much cheaper (and faster) than many of their competitors, even during this busy Xmas period. And they threw in a cute toy for my pet for free :) Very happy with my orders so far from this supplier.
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Rosemary McPeel, WA
- 9 reviews
Lowest Prices, No Problems
After not being completely happy with other online pet stores I found Jumbo Pets. I like the lower prices and I received my order on the stated delivery date without any problems. I always need to order flea and worm products for my pets so this will be the store I will order from again.
1 comment
Liam S.JumboPets
Hi Rosemary
Thank you so much for taking the time to write a lovely review :)
Joanne - Customer service
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Fast delivery
Thank you I was amazed at how fast my dog food got here. All up it only took 2 days and I live on an Island.
Wonderful service. Would use again.
1 comment
Liam S.JumboPets
Hi Shandy, Thanks so much for taking the time to leave us a review we really appreciate it. Glad we could exceed your expectations :)
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LindaBrisbane
- 15 reviews
My Fave!
These guys are awesome! With my first shop, they didn't have stock of a particular item as the manufacturers had not supplied to them so they rang me to apologise. They suggested alternatives realising it was specialist Veterinary prescribed food and offered a refund if I prefer. This is unlike another online store I have ordered with who offer a 'store voucher' or 'future order of the item' if a product is unavailable! The Customer Service rep also asked about the number of bags of litter I ordered (how many cats) & asked if I needed them urge...Read more
ntly before the food could be shipped. They then organised two separate deliveries (at their cost) for the litter first, then the food a few days later. WOW, I was impressed. I have just ordered again from them and got home to find my order already delivered, 2 days early! Again......IMPRESSED! My only wish is that they stocked a greater variety of cat food for Sensitive Digestive Systems (yes I know, not many cats have IBS so it would be a stretch)......shame as I would order that through them too! Keep up the good work team!!!!!Similar opinion? Write a review on ieatwords.com.au!
Outstanding Customer Service!
The courier 'misplaced' my order & JumboPets had a replacement order sent out within minutes of me letting them know. Very impressed with the friendly, helpful & speedy customer service, along with the great prices, will definitely purchase from them again!
1 comment
Liam S.JumboPets
Hi AJB,
Thank you so much for taking the time to write us a review :)
Sorry about the courier losing your parcel but glad we could resolve quickly for you
Joanne - Customer Service
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Ruth - Sydney
- 2 reviews
Excellent delivery service
Ordered a large dog mattress. It arrived less than 24 hours after I had ordered it. Unbelievably excellent service. I will definitely be using them again when the need arises.
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AMMcD
- 2 reviews
- Verified customer
Good people
Had a fairly large delivery of food from jumbo pets only to have my cat passed away. They were not only sympathetic but incredibly quick to advise and refund me. Very grateful
1 comment
Liam S.JumboPets
Thank you so much for taking the time to post a review for us. Again very sorry for your loss :) Glad we could help in any way we could
Jumbo pets Customer service
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Review collected in partnership with JumboPets
John P
- 2 reviews
- Verified customer
CUSTOMER SERVICE
Phone call answered by Joanne, she provided prompt, informative and polite information to suit my requirements.
One needs to mention, the call was received in Sydney by an Aussie person, how good is that, a rare event these days. Well done to Jumbo Pets..
1 comment
Liam S.JumboPets
Hi John,
Thanks so much for taking the time to post a review!
Although to be fair I must disclose I am Belfast born so don't hold that against me haha the service is definitely Sydney based though! G... Read more
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Review collected in partnership with JumboPets
PaulineGreater Melbourne (Outer), VIC
Great customer service
I ordered from Jumbo Pets and had an issue with a product. Joanne in customer service sorted it promptly. They really looked after me. All of my future pet product purchases will be through Jumbo Pets. Thanks guys
1 comment
Liam S.JumboPets
Hi Pauline,
Thank you so much for taking the time to post a review we really appreciate it. Glad we could help you out :) Sorry about the issue though!
Joanne - Customer service
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KitKatSydney, NSW
- 14 reviews
Cheap prices, reliable service
I've used JumboPets a couple of times now. Their delivery times are extremely quick, the products come carefully wrapped and they are cheaper than anyone else around. I highly recommend them.
1 comment
Liam S.JumboPets
Hi KitKat,
Thank you so much for taking the time to write us a review! We really appreciate your support :)
- Jumbo Pets Team
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Mary C.Hunter Region, NSW
- 3 reviews
- 1 like
Outstanding Customer Service
Jumbo Pets is now my new dog food supplier. They provide outstanding customer service, prompt delivery and have a wide range of products with cheaper prices than anywhere else. Highly recommend them!
1 comment
Liam S.JumboPets
Hi Mary
Thanks so much for taking the time to write a review for us :)
So very glad that we could help you
The Team at Jumbo Pets
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Sarah B.
- 5 reviews
Fantastic Customer Service
Fast delivery. Unfortunately feed damaged in transit. Joanne from Jumbopets promptly rectified the situation and provided fantastic service. Would recommend this store to anyone looking for affordable pet feed and great service.
I think it's how a company deals with customers when things don't go to plan which shows how much they value their customers. Will be using Jumbopets again in the future.
1 comment
Liam S.JumboPets
Hi Sarah, Thank you so much for taking the time to write a review for us. We appreciate your patience and understanding when something went wrong. We are glad we could quickly turn things around and p... Read more
rove our care for our customers experience :) Thanks again from the team at Jumbo PetsSimilar opinion? Write a review on ieatwords.com.au!
Kelly MSydney Surrounds, NSW
- 2 reviews
Can't fault the products, pricing or service!
Couldn't be happier. Placed order on Wednesday, and was on my doorstep prior to lunchtime the next day! The pricing is extremely competitive, customer service is great! Will be back!
1 comment
Liam S.JumboPets
Hi Kelly, Thank you so much for taking the time to write us a review! We really appreciate the feedback. Can't wait to be dealing with you again! :) - Thanks again from the Team at Jumbo Pets
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EmmaIllawarra, NSW
So IMPRESSED with this company!
Firstly the prices are the absolute lowest I could find anywhere, with their normal pricing being 20% -32% lower across every single product I regularly buy at any pet store but actually that’s not even the best part.
What is so great is that this company does everything right, Seriously! My experience shows that this company cares about their customers! How refreshing. So after my first experience with Jumbopets I just had to write this review. Not only can you not beat these prices but their service was exemplary.
- Joanne in customer se...Read more
1 comment
Liam S.JumboPets
Hi Emma,
Thank you so much for taking the time to write us such a lovely review
The Team at Jumbo Pets
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Dr. CrashalotSYDNEY
- 28 reviews
- Verified customer
Great service and fast dispatch
We have been customers of Jumbo for over 5 years and have always had great service from them. Orders have always been shipped out by next business day and their flat rate shipping is great for those heavy bags of dog food.
We get both food and medications from them as they tend to have the lowest prices. There was only one issue in our 5 years of custom, and they resolved it quickly when I got in touch.
Can't fault them; they do run a good service.
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Lynn L.Sydney, NSW
Very good customer service
I actually started off receiving the wrong product. I was quite annoyed to begin with but they went above and beyond, and did everything they could to rectify the mistake. Sent the intended product super quickly after my return. Prices are good and exactly what is shown.
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Liam S.JumboPets
Hi Amy, Thanks for much for taking the time to write us a review :)
Joanne - Customer service