This fund strip mined my brothers super funds held by them.
It took me 2 years of trying to get them to release the funds to roll into our SMSF.
I cannot say enough bad things about this pack of thieves.

After several attempts (three years) to get my late husbands Kinetic Super fund there is still no resolution.

Today, Kinetic Super have sent my three sons letters in relation to my deceased husbands super. For what reason I'm not sure. As if my children haven't had enough to tolerate.

I feel for the other members trying to get their funds. I think a class action might be in order and a letter to the Superannuation Complaints Tribunal.

Just try and remove the "Opt Out" Insurance. WOW what an issue.
i do all the right things and they finally (after threatening to transfer) they get back to me and say they never received a completed and signed insurance Cancellation Form. If they cared to look back on the email they responded to they would of seen it attached 1 month prior. I am just amazed how they seem to respond to this review page faster than to their own correspondence.
Over to you Kinetic. Cant wait to hear the dribble.

Apparently, a whole lot of red tape and beaurocratic run around is what's in a name. Have been trying to change my name with this company since 2016. Have submitted documentation twice, and now about to submit it a third time.

Kinetic claims that I submitted uncertified documents (untrue), that I sent documents without any cover letter or change of details form (more untruths) and that I can't roll out of their fund until I resubmit EVERYTHING again to get my name changed in order to roll out.

I'm doing this yet again, keeping copies of everything for my records and if this isn't resolved this time, taking my case to the ombudsman.

If I could give them 0 stars, I would.

Avoid!

Last year an employer must have ignored my request form for my own super contributions and set up an account with Kenetic.
I only just found out when I went to do my tax and noticed I had $2700 in an account- I rolled it over immediately and after a week I got an email from my super account saying they've received the payment- of $780 !!!!! What the hell! I've heard of exit fees before but this is dishisting!!!!
Hope you like going to court over $2000 because I work in complaints and know for a fact you should never let an injustice slide! So disgusting!!!!

My sister passed away just over 3 years ago and we've filed for her super cause my parents are her next of kin but they keep sending us out the same form to fill out and re-fill out over and over again cause they've "lost it". Like come on, it's been three years already... do you not have sympathy for family members who have lost loved ones?

My super has been mismanaged and the auditing is not streamlined, I have to chase everything up and they don't return my calls!

Employer opened a super fund with these people without my knowledge April 2016. My employer paid super into my nominated fund until I ceased employment. Received a letter saying welcome to Kinetic in May 2017. Apparently my employer had neglected to make a payment into my nominated fund, so put it in this one. Rang Kinetic who said they received a payment of $270, but it was all gone because they backdated insurance premiums to 2016. They said they would have taken more out, but there were no funds left!!

Question must be asked, would they have paid my insurance out if I had died and the premium was paid a year later? I don't think so!!

Avoid at all costs... or you will just lose everything.

Terrible still waiting and they keep stalling, tell me something different every time I ring and still charging my dead father fees....

My contributions whittled down to nothing. I was shocked. Never chose the fund but an employer did.

Thieves. Belong in jail.

I had no choice but to go to them as recruitment super changed to them. I went from $6500 to $0 and a closed account in less than 2 years. Ive bee trying to do a TPD claim and they have stalled for 2 years and literally ignore all phone calls and havent even put claim in with CommInsure. I swear they are a fraudulent fund! Waiting for the "Kinetic is an extortion fund" News headline.

Don't Use. They won't release my money. Even though I have supplied all their forms. They say they lost them. So I have to refilled and resend.

March 9th 2017 Update: Still waiting

It's a month since my last review. I still have not had a successful outcome. They send emails asking for the information I have already supplied I give them what they want and they still ask for the same thing again and again.

My initial contribution of $74 from a part time job wasn't paid until January 20. They backdated their fees to November 11 (when I started with my employer on a part time basis) and deducted an insurance premium I didn't agree to or was advised of. Their fees totaled $73.34. I got a letter that my account had been opened with them on January 9 but by the time of my call in late January, all my funds were gone. The silly thing was that I had been thinking of consolidating all my super with them. AVOID! These guys are thieves.

They charge ridiculously high fees and insurance you don't want. Have whittled my fund down to nothing. They claimed couldn't find my account when I applied to take what little of my super was left. Now it's with their Trustee - terrible, stay away and if you are temping take the time to go with another firm it will save you money in the long run.