I have the same problem as everyone else who has left comments. An expensive item that just doesn't work properly. The lid does not fit and there are big gaps letting the heat escape. Vegetables not cooked after eight hours and meat chewy and horrible. I've tried various settings but it doesn't make a difference. I gave away a cheaper slow cooker that worked fine because I needed something bigger and thought the kitchenaid brand was good quality. A friend picked up a second hand retro cooker at an opp shop that works better then this one. Such a disappointment and waste of money!

I love my KitchenAid slow cooker but it is a very SLOW cooker. I own a few slow cookers and some cook fast and some are slow, this is the slowest.

I like that I can leave this cooker on overnight or all day and my meal won't be boiled to death or undercooked. Yes it does take longer but you adjust for that.

I find if you cook on High for an hour or two and then turn down to Low and forget about it, it does the job really well.

I have not had any problems with seals or error codes and I have owned it for about three years.

I Love that you can open just one half of the lid if needs be without the glass dripping liquid everywhere.

This cooker is really great for slow cooking bone broths which I then freeze to make soups in winter.

This cooker was purchased as a KitchenAid thinking it would be quality. Big mistake - a very expensive item but got the error code E1 and stopped working within 18 months.

Worst slow cooker on the market! Use your money elsewhere. I purchased this product over others based on the good name of KitchenAid. It is a huge disappointment. I don't even use it as it turns expensive cuts of meat into a chewy, dry waste of time and money. I have tried several of my favourite slow cooker recipes and they have all failed miserably. Customer service was also hugely disappointing as I was told that my experience is not valid because the BIG gaps in the lid are meant to be there. There are many more reviews similar to mine.

Haven’t used this appliance a lot but the fact that the lid does not seal and the heat escapes makes it next to useless. At medium heat it doesn’t cook a roast through in six hours. Also getting the seal back on the lid requires and extra arm.

Not a bad unit but for a supposedly reputable brand it is disappointing that the rubber seal under the lid falls off EVERYTIME you use it and it is a pain in the neck trying to put it back on again.

This has been commented on many times by users but ignored by Kitchenaid - who have NO SUPPORT whatsoever!

Give this machine a big miss!

Sadly I have been disappointed with my slow cooker. As a family that all use Kitchen Aid products this purchase has not been one of my best. The bowl needed replacing because of a fault when I brought it home from the shop. As it is used primarily in winter I forgot to advise Kitchen Aid that the digital display screen didn’t work and when I finally rang, it was out of warranty. The extra function that I thought would be great to use if needed hasn’t worked and It continues to irritate both my husband, a fantastic cook, and me. Just thought I would write this review to ensure that warranty dates are adhered to and not forgotten as I did and now I have to look at the cooker and its broken display every winter.

Just used our new Kitchenaid Artisan Slow Cooker for the first time and to say I'm disappointed is an understatement. The lid doesn't seal and leaves a permanent gap that lets the heat out, and the seal slips off and takes forever to try to reattach. The product looks good like all Kitchenaid products do, but this item does not even go close to doing what it is intended to do.
Come on Kitchenaid, as a loyal long time customer of your products, when you purchase something from you I expect a quality item, not cheap garbage like this.

Apart from taking a decade to cook anything the quality of the product is subpar. Takes two people just to put the rubber lid gasket on.... which pops off soon after. Would recommend not buying this. Instead look for something with better quality and cooking reviews. Have ruined quite a few cuts of meat with this cooker.

We replaced 25 year old Sunbeam Crockpot with this KitchenAid appliance. Very disappointing to open the box of a favoured brand with seal coming away from lid and the lid did not seal. Noticeable gaps between twin lids. Upon investigation online, found that this was a common problem. Returned and replaced with another brand. Will review other brand - no noticeable problems at this stage.

This has been such a frustrating appliance, which means I often end up using another method of cooking. Every time we’ve used it, we have ended up needing to cook for hours longer than the recipe says, no matter which setting it’s on. So many disappointing nights of last minute dinner changes when the meat that’s been cooking for hours is still tough. As others have mentioned, the lid sits up right off the bowl so a lot of heat would have to be escaping. I bought this because of the ceramic bowl because I don’t want to use Teflon, so I’m really disappointed we’ve paid a lot for a dust-collecting appliance that takes up precious kitchen space.

I purchased this item expecting it to be a quality item, but unfortunately it's not. The lid does not seal as it should, which allows the heat to escape through the gaps between the dreadful rubber seal and liner. I've persevered with it, for about twelve months, but have never been happy with the cooking results. The item looks great and the liner is easy to clean, but today the high and medium heat buttons have failed to operate, rendering it almost useless. The rubbish bin is about to become its new home. Very disappointed.

Seal comes off too easily and is a nightmare to replace. Also... the appliance just does not get hot enough, which has led to a couple of disappointing results. Surprised, because I have a kitchen full of Kitchen Aid appliances, and they are fantastic. This one... not so great :(

I loved the look of this cooker and the fact it had a ceramic bowl. But I have tried to be patient with it and used it a few times. The lid is a really bad design with the clips on the side the glass does not seal !! Therefore it affects:
* cooking time
* uneven cooking food
* display has also just failed
Surely Kitchen Aid you can come up with a better lid option . Being it is a great cooker base.
I have just had a few items from Kitchen Aid recalled and replace. And this is just another item .I have emailed today and will wait a hopefully quick response.
I would not purchase this item.
Kym.... Sunshine Coast.

My husband purchased me this slow cooker but like some other dissatisfied customers on here i found the lid will not seal properly and let's too much heat out, surely by now kitchenaid has come up with a proper simple glass lid for this product. If it only kept the heat in it would be a great slow cooker.

I have been very happy with my slow cooker
until today! The digital display isn’t working and
so is impossible to read. Has this happened to
anyone else? I can’t set the cooking time so
it’s now useless. I really expected better
from a KitchenAid appliance. Will need to
purchase another cooker not with a digital
display though unless I am able to purchase
a new display part from KitchenAid.

Not happy with the product or customer service when I tried to fix the issue. The glaze on the pot cracked which led to mould growth (after washing, as I couldn't dry it properly). The pot was washed as per the instructions, I took care of it as it was a expensive item. Took 5 weeks to get an answer from KitchenAid & when I did they agreed to replace one part (after I had thrown the rest out). Whole process was rediculous (many emails back and forth) and to make it worse, I got so much attitude from the customer service agent. So disappointing.

I am completely dissatisfied with this product. The lid doesn't seal properly so I got it replaced under warranty, but I still had the same issue, so Kitchenaid sent me a different lid, a single glass one without the two panels, which they don't retail. The lid now seals better but I still find the slow cooker is too weak. Even on a high setting and after cooking for 6+ hours, my hard vegetables do not come out soft and tender like they did in my old slow cooker. I'm now going to replace it with another brand. Kitchenaid, you need to bring out a new product as this one is very very poor!!