CiscoSydney, NSW
- 59 reviews
- 1 like
Excellent Customer Service. Reliable and fast internet speeds
This is my second review of Leaptel (first one being Opticomm connection). After experiencing connection problems with our previous Internet provider (Exetel) and NEVER being able to get to an operating or receiving a call-back, I decided it was time to switch to Leaptel, based on my previous experience with them. They did not disappoint. Modem was received within 2 days and they even helped out with our NBN-related connection problem that Exetel failed to address. It was resolved in less than a business day. Customer service is helpful and communicated every step of the way. Internet speeds are reliable and fast. Kudos to Leaptel. Highly recommended for Internet needs!
1 comment
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The Turner's
- 2 reviews
Best Service Ever - Thank you Rob!
Excellent customer service and excellent internet speed. In February 2020 my son moved into a unit in Brisbane and started Uni, so a reliable high-speed internet connection was very important. The building wasn't connected to the NBN, instead the connection was thru LBNCo who provided a list of ISP's to choose from. I selected Leaptel based on these product reviews and was so glad I did - thanks to all of you who wrote these reviews! I ended up speaking with Rob who guided me through the entire process. I wanted to use my own programmable...Read more
modem/router which was a few years old. Rob spent several hours on the phone with me trouble shooting the setup parameters for this modem - he even found the manual online and read up on it before calling me back to advise me of the new configuration settings. Rob got it all working and the connection is just so fast, my son is thrilled, he also games a lot and tells me that the speed is awesome. I spoke to Rob several times on the phone during this process, he was always easy to contact (no overseas call centers) and followed up with a confirmation email once everything was working well. Rob was great to talk with, he explained everything clearly and was very patient - a real professional. This is probably some of the best customer service I've ever received from any company, subsequently I highly recommend Leaptel to anyone. Thank you Leaptel and thank you Rob, you did a great job mate!
1 comment
Christopher E.Leaptel
Hi The-Turner's,
Thanks for choosing Leaptel and taking the time to leave us a review.... Read more
It is good to hear that Rob was so helpful in getting you online with your own router. While we can't always help with hardware we haven't provided, it sounds like Rob went above and beyond to assist you. I'll make sure your glowing words are passed on to him. The value of no-overseas call-centres really shines through at the moment. We were able to quickly transition to work from home arrangements for our staff, whereas larger providers who employ offshore arrangements actually closed their call-centres and were very difficult to contact during this very difficult time. We are committed to keeping our staff on-shore and maintaining the high standards exhibited by Rob in this instance. Please let us know if we can assist you further. Best wishes, ChrisSimilar opinion? Write a review on ieatwords.com.au!
DmitriyGreater Melbourne (Outer), VIC
- OPENetworks
- Verified customer
Got connected in a few hours from the moment I put the request until I got the service.
I could not imagine that provisioning of broadband service can be done so quickly. The support team is very professional and friendly. Definitely can recommend Leaptel. The internet speed is as promised. The price is very good.
1 comment
Christopher E.Leaptel
Dear Dmitriy,
Thank you for taking the time to leave us a review and I appreciate you placing your trust in Leaptel as your internet provider.... Read more
We work really hard to maintain a high standard with our internet service and the customer support that backs it up and I'm glad to hear that you've benefited from that. If we can every assist you further please do let us know. Best wishes, ChrisSimilar opinion? Write a review on ieatwords.com.au!
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Adnan ASouth East Queensland, QLD
- 3 reviews
- LBNCo
- Verified customer
Fastest home internet I have ever used in Australia
Two weeks ago we moved to our new property where LBNco was the provider, I was nervous and didn't want to move from Telstra, but I had no choice. I did some research and decided to signup with Leaptel on a month to month contract.
The signup process was easy and fast. Received credentials within 48hrs of signing up.
Deployment was seamless, Setup PPPoE on my apple time-capsule router without any issues (amazed).
Ran speed test and I was able to get 106mbs download and 33mbs upload, on top of it no matter what time of the day/night it is, no ...Read more
matter what the speed test results are, the quality and experience of internet usage is consistently smooth! Now that we are working from home, kids online schooling, Leaptel is providing by far superior quality internet services! BTW I ported my telephone number to leaptel, they did their part efficiently and instantly, however, the previous service provider is still in process of completing the port out request and when I called their support, first they were asking me to wait and it will port out itself, now due to Covid-19 their online chat is unavailable and phone support is painfully long waits... Leaptel keep up the good work!2 comments
Christopher E.Leaptel
Hi Adnan,
Thanks for taking the time to leave us a review and I apologise for not responding sooner. I'm delighted to hear about your experience with Leaptel and it is good to hear how smoothly every... Read more
thing has gone, particularly given you are working from home and have kids doing online schooling.Hi,
Thanks for the response. ... Read more
Sure I will get in touch with the team. You are a star! Thanks, ASimilar opinion? Write a review on ieatwords.com.au!
JamesGreater Melbourne (Inner), VIC
Just great, in every way
Normally wouldn't write a review but I do love the service I get from leaptel. I'm a HEAVY user with a desktop that stays on 24/7 performing various bandwidth intensive tasks and have an overall excellent experience with this isp. Always get my advertised speeds, vary rarely how downtime. 10/10
1 comment
Christopher E.Leaptel
Hi James,
Thanks for taking the time to leave a review. I'm glad to hear you're having such a great experience. If you every have any difficulties please get in contact with us.... Read more
Best wishes, ChrisSimilar opinion? Write a review on ieatwords.com.au!
Melisa
- 2 reviews
Absolutely disgusting! Worst customer service
Worst experience! Had to go with Lbn co was restricted to 3 companies. Choose Leaptel as they had better reviews. They are all deceiving. Internet connected but no internet access. Called up first day the rep advised he doesnt know whats wrong and said what do you want me to do about it. I suggested send a technician they said they dont do that. Suggested he would get advise call me back, never did. Second day called up rep advised its your router go and buy a new one. Ran to the shops paid 200 bucks for a new router. Connected again no connect...Read more
ion. Wasted my money buying a router- given false information. Now need to call again to probly be advised theres nothing we can do about it. Im paying for a service I dont have! Never go with this company!! Do not recommend. They take your money and there reps have no idea what there taking about or how to fix technical issues. Day 3 now no internet. Only been with this company 3 months and internet kept dropping out. There plans are an extra $10 bucks a month then regular nbn. Paying extra for nothing.1 comment
Christopher E.Leaptel
Hi Melisa,
I'm sorry to hear about your experience with your Leaptel connection. We try our very best to assist customers who bring their own modem router in setting them up, but it is not always pos... Read more
sible to walk a customer through configuration of their own device over the phone. Ultimately we require you to be able to configure your own BYO device, as there are so many modem routers on the market that it is not possible for us to be familiar with the configuration of every single device.Similar opinion? Write a review on ieatwords.com.au!
Fantastic service
Been with leaptel for a week now and have been ecstatic with the service so far, getting the speeds I pay for and more sometimes with 0 dropouts is amazing. Customer support is also superb and they really value you as a customer.
1 comment
Christopher E.Leaptel
Thank you for taking the time to review us Kye. I'm glad you've had such a great experience with both the service and the team here at Leaptel when you've been in contact with us.
If you ever have an... Read more
y difficulties with your service please don't hesitate to get in touch with us.Similar opinion? Write a review on ieatwords.com.au!
Quick service, reliable internet
I've been a customer with Leaptel for over three years, their customer service has always been prompt and polite. Internet is reliable and up to the standard of their advertisement.
1 comment
Christopher E.Leaptel
Hi Tin,
Thanks for taking the time to leave us a review. It's good to hear you've had such a positive experience during your three years with Leaptel. We are committed to ensuring you continue to enj... Read more
oy your Leaptel service, and if we can assist you please don't hesitate to contact us.Similar opinion? Write a review on ieatwords.com.au!
brentcockerSouth East Queensland, QLD
Rob is the best customer service person in the country
After speaking with 3 people due to our lack of internet (not leaptels fault in the end) we called up a forth time to cancel, Rob wanted to try a few more things. after 15 minutes of speaking with Rob he had not only solved our problem, but had listed all our options on how we could fix the problem. our problem was the modem had died, i bought a new modem and called back the next day as i was having problems again connecting to the internet, luckily i got Rob, he researched the modem i bought and gave me a step by step connection process to ge...Read more
t it working in 5 minutes. he also then gave he a tip on how i could rename my Wifi to the old Wifi name so i didnt need to change all 23 devices we have connected to our wifi. Rob is an absolute credit to your company, took this from being a 1 star review and a disconnected customer to being 5 stars. Thanks Rob! "Brent from QLD"1 comment
Christopher E.Leaptel
Hi Brent - I'm glad to hear Rob was able to assist you so ably with the issue you had. I will make sure Rob receives your feedback for going above and beyond for you. I hope everything goes more smoot... Read more
hly with your internet, but if it doesn't please don't hesitate to get in touch with us. Cheers, ChrisSimilar opinion? Write a review on ieatwords.com.au!
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FazPeel, WA
Poor internet connection
Been with them for a year now still having same problems slow speeds internet drops out Starts buffering when 2-3 devices are on wifi and affects the wired connection aswell done everything on my side then I have to sit there and listen to a person who I can’t understand for 25-30mins and still get no results LBN companies not that good in my book be good when nbn Telstra gets here
1 comment
Christopher E.Leaptel
Hi Faz,
I'm sorry to hear about your connection issues, if you could send through your account details via private message I'd like to look into your account and get a senior member of our support tea... Read more
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Still shocked with the great service!
Have been with another provider for the last 8 years and having moved house various times, i expected the usual 2 or more week turn around followed by the usual issues.
The area i moved to is locked to Opticomm so i had to jump ship to Leaptel, I was concern about using a provider i had never heard of before but was delighted when i found out they were Australian owned and operated.
Next thing that happened was i was told that i needed to get Opticomm to complete the install and notify leaptel when a technician would be out to complete the job...Read more
1 comment
Christopher E.Leaptel
Hi CodyW,
Thanks for taking the time to leave us a review and thank you for leaving such glowing feedback. We understand Opticomm and we understand how their processes work, which means we've streaml... Read more
ined our systems to ensure your time without internet when moving into an Opticomm area is as small as possible. From your review it sounds like this was very beneficial for you and resulted in such a hassle free activation process, which we love to hear. We're always looking to improve though and thinking about how we can make things even easier.Similar opinion? Write a review on ieatwords.com.au!
Super impressed
I have had the most wonderful experience with Leaptel and so have taken the time to leave the team the feedback they deserve. Let me tell you why -
I bought a property in August 2022 and have been trying to connect to the internet ever since. I contacted a handful of internet providers. A number of them said that they could not service my property because NBN was yet to be installed in my area. 2 internet providers said that they could service my property and deducted the initial funds from my account only to perform secondary checks and ...Read more
realise that they could not service my property because NBN was not yet ready in my area, ADSL could not be installed and / or there was no existing infrastructure. This then resulted in me needing to chase up a refund and, in the case of one provider, having to return a modem that had already been mailed to me. An annoyance and an inconvenience, to say the least. I then realised that my property may require Opticomm instead - this is arguably something that the other internet providers should have been able to tell me. I then began searching for Opticomm providers. All of the providers had quite poor reviews, well, that was until I came across Leaptel. The vast majority of reviews regarding Leaptel were positive and most of the reviews that I came across (good or bad) had a response from someone from Leaptel. This was unusual and a pleasant surprise.1 comment
Christopher E.Leaptel
Hi Alisha,
Thanks for taking the time to leave us a product review. I'm delighted to hear about the ease and speed at which you transitioned to being a potential customer looking at plans to having an... Read more
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PeterGreater Melbourne (Outer), VIC
Amazing service and speed
Rang Leaptel in morning and was on line within few hours. Service was amazing and their plans offer value for money. I am in my 60's and set up of own modem was made easy by understanding staff.
2 comments
Christopher E.Leaptel
Hi Peter,
Thank you for taking the time to leave us such a positive review. I'm glad to hear that our team was able to assist you so ably. The team at Leaptel have worked hard on our systems to stream... Read more
Thanks for reply. Your service is amazing. Well done!
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UltraFast connection to Leaptel, Bandwidth guarantee is legit, always within 5%
From start to finish, I'm still amazed at how quickly and efficiently you guys get the job done. I recommend you to everyone. Install was quick, information from sales team was great, even support on the night of install was fantastic. I have worked in IT for over a decade and something happened that has never happened before. I was calling their support line a few minutes before close for a firmware update, decided no one was going to be there and I hung up after 2-3 rings, 1 minute later I received a call back from their support team who help...Read more
ed me and sent a followup email with the firmware attached. Amazing! This is the second time I have signed up with Leaptel, first time I signed up on Sunday, received a modem on Tuesday and connected that same week on Thursday. After moving house, The process was even quicker. After Opticomm connected my premises, Leaptel connected me on the same day!!! Unheard of! Really couldn't have wished for a better internet partner. Have a great day.1 comment
Christopher E.Leaptel
Hi Geoff,
Thanks for your fantastic review. We're very glad to hear how happy you are and that our support team has been so helpful too you, particularly when you're moving address and everything abou... Read more
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emmaan01Sydney, NSW
2 years and still going strong!
Moved to Oran Park in December 2017 and chose Leaptel for OptiComm and was absolutely amazed by the consistent quality! Barely any problems at all, activated in a really short time and still reach about 93 mbps down/37 mbps up on the 100/40 plan.
1 comment
Christopher E.Leaptel
Thanks for taking the time to review us emmaan01. We're glad to hear you've had such a positive experience with Leaptel since you chose us in December 2017. If we ever can assist you further please do let us know.
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KVCMPerth, WA
- 3 reviews
- LBNCo
- Verified customer
Fantastic Customer Service
We recently switched to Leaptel after a terrible experience with Fuzenet. The customer service has been outstanding and a huge shout-out to Rob in technical support - whatever they are paying you is not enough! You are amazing! Keep it up Leaptel!
1 comment
Christopher E.Leaptel
Hi KVCM
It's great to hear about the assistance we were able to give you in making the move to Leaptel. We will make sure we pass on your feedback to Rob and the rest of the Leaptel team who work sup... Read more
er hard to make things as hassle free as possible. If you need further assistance please don't hesitate to contact us.Similar opinion? Write a review on ieatwords.com.au!
Marie GardnerMornington Peninsula - Melbourne
- 2 reviews
Aussie customer service. Internet is amazing. Very friendly
Used to be with Dodo and their customer service (in the Philippines) was a disgrace. I really recommend Leaptel and the Opticom Network. Customer service is amazing and nothing is a hassle. Nick from Billings provides extensions when it's needed. Always there to help and they are Aussie owned. They speak our language. Furthermore, the internet has been amazing. Really cannot complain at all.
1 comment
Christopher E.Leaptel
Hi Marie,
Thank you for taking the time to leave us a review. We're really happy to hear about your positive experience with Leaptel on the Opticomm network. I will pass on your feedback to Nick and ... Read more
the rest of the team. If we can assist you further please let us know.Similar opinion? Write a review on ieatwords.com.au!
Garbage Internet
Been with for 2 months. Leaptel provides garbage internet. Slow and inconsistent speeds daily. Drop outs, and very high ping! No helpful customer service, palm off as much as they can. I do NOT recommend
1 comment
Christopher E.Leaptel
We're sorry to hear about your poor experience with your Leaptel internet. We would like to look into your account and situation so we can assist you, as the experience you describe is at odds with wh... Read more
at you should be receiving. If you could please send through a private message with your full name and address and we'll get in touch with you ASAP. Leaptel is committed to delivering a high quality product and service and if you're not experiencing that then it is on us to resolve it.Similar opinion? Write a review on ieatwords.com.au!
JustinNorth Queensland, QLD
- 2 reviews
Amazing customer service
Have been with leaptel for about 2 years now. Moved to a (regional) area that had FTTN NBN access but limited else, and leaptel had good reviews, and I saw the owner was active on the whirlpool forums responding to issues which I liked, so I bought my NBN plan from leaptel. I certainly haven't regretted it.
I've had a number of NBN related issues including setup (NBNco initially refused to connect the property as it hadn't been on NBN before and the number of the landline wasn't known), dropouts, line faults, etc, but throughout all of it the...Read more
Leaptel reps have been fantastic to deal with. When you call them you get put onto a human within 10 seconds, and their customer service reps in my experience are always technically qualified - you don't get transferred around. The person who answers your call can generally help out with your problem. Any problems I have are always actioned/fixed extremely quickly, and they are always professional and knowledgeable. I'd never use one of the major brands for internet again. The internet itself does what it says on the can. I've always achieved within the specified speeds, and the extra $10 for unlimited data was extremely worth it.1 comment
Christopher E.Leaptel
Hi Justin,
Thank you for taking the time to review your Leaptel service.
Being on NBN FTTN can sometimes be a less than ideal experience, but I'm glad our support team has been able to assist you so a... Read more
Similar opinion? Write a review on ieatwords.com.au!
AmyMetropolitan Adelaide, SA
- 4 reviews
BEST FTTH
After my 3 year with iiNet aways received disconnection, slow internet, could not open Youtube, pay $89.90 250GB 100/50Mbps I had enough with them, I am paying the money for nothing, so I switch myself from iiNet to Leaptel, I am so happy for my decision it is the BEST internet!! paying $89.95 for my 500GB 100/40Mbps FTTH, never have disconnection, slow internet and another issue, internet is very reliable, very fast, customer service is great, very easy to set-up, internet speed is as advertised, if I would be able to choice again I wished I ...Read more
know Leaptel earlier, so I don't have to waste my money for nothing with iiNet. Strongly recommended leaptel to everyone! The most reliable internet provider, great customer service, great vaule/speed.1 comment
Christopher E.Leaptel
Hi Amy,
Thanks for your review and we're glad you made the switch. We work hard to deliver the quality product you're enjoying, so if at any time you run into issues please don't hesitate to contact us.... Read more
Thanks again for choosing Leaptel.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jan E.asked
I am overseas and want to be connected when I arrive back in Australia in April. How long does it take to be connected? My Address is Rushall Park 10 McKean Avenue North Fitzroy.
1 answer
Christopher E.Leaptel
Hi Jan,
I believe I've assisted you on the correct address via private message, but if you still need assistance with this address please let me know.
Kind Regards,
Chris
Jan E.asked
I am going into a new apartment in Nth Fitzroy in April and was wondering how much notice I need to give before connection?
5 answers
Christopher E.Leaptel
Hi Jan - It depends on whether the address has the equipment installed or not. I would recommend talking to our team on livechat at www.leaptel.com.au and providing them with your address. They will be able to advise you on the timelines for activation and about the order process.
Ok I will do that. I am in Italy until April so what hours could I talk to them?
Christopher E.Leaptel
Hi Jan,
Given you're overseas and the timezones could be difficult, perhaps it would be best to email our support team at [email protected]. That way they can get back to you with detailed information.
We are however open Monday - Friday, 9am - 9pm AEDT and Saturday & Sunday 9am - 7pm AEDT.
Tomasked
Hi I am with Leaptel. I have not got my Netcom NF18ACV Router as yet but my service is up and running 25/5.
I would like to know when I received the Leaptel router if it is as they say simply pug and play. The kids really need the WIFI
1 answer
Christopher E.Leaptel
Hi Tom,
Best to get in touch with us directly on 1300 205 327 or via livechat at www.leaptel.com.au so that we can look up your order and check about the status of that router delivery.
We aim for the router to arrive on or before the connection goes active, but there might be a delay on the delivery of the router by the courier company. This will need to be looked into when you contact us.
Warm Regards,
Chris
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Christopher E.Leaptel
Hi Cisco,
Thank you for taking the time to leave us a review . I can't think of a stronger endorsement for our internet services than someone choosing us for a second connection. We really do appreci... Read more
ate our loyal customers and are committed to maintaining the high standards that we pride ourselves on.