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Leaptel LBNCo
The Turner's
- 2 reviews
Best Service Ever - Thank you Rob!
Excellent customer service and excellent internet speed. In February 2020 my son moved into a unit in Brisbane and started Uni, so a reliable high-speed internet connection was very important. The building wasn't connected to the NBN, instead the connection was thru LBNCo who provided a list of ISP's to choose from. I selected Leaptel based on these product reviews and was so glad I did - thanks to all of you who wrote these reviews! I ended up speaking with Rob who guided me through the entire process. I wanted to use my own programmable...Read more
modem/router which was a few years old. Rob spent several hours on the phone with me trouble shooting the setup parameters for this modem - he even found the manual online and read up on it before calling me back to advise me of the new configuration settings. Rob got it all working and the connection is just so fast, my son is thrilled, he also games a lot and tells me that the speed is awesome. I spoke to Rob several times on the phone during this process, he was always easy to contact (no overseas call centers) and followed up with a confirmation email once everything was working well. Rob was great to talk with, he explained everything clearly and was very patient - a real professional. This is probably some of the best customer service I've ever received from any company, subsequently I highly recommend Leaptel to anyone. Thank you Leaptel and thank you Rob, you did a great job mate!
1 comment
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Adnan ASouth East Queensland, QLD
- 3 reviews
- LBNCo
- Verified customer
Fastest home internet I have ever used in Australia
Two weeks ago we moved to our new property where LBNco was the provider, I was nervous and didn't want to move from Telstra, but I had no choice. I did some research and decided to signup with Leaptel on a month to month contract.
The signup process was easy and fast. Received credentials within 48hrs of signing up.
Deployment was seamless, Setup PPPoE on my apple time-capsule router without any issues (amazed).
Ran speed test and I was able to get 106mbs download and 33mbs upload, on top of it no matter what time of the day/night it is, no ...Read more
matter what the speed test results are, the quality and experience of internet usage is consistently smooth! Now that we are working from home, kids online schooling, Leaptel is providing by far superior quality internet services! BTW I ported my telephone number to leaptel, they did their part efficiently and instantly, however, the previous service provider is still in process of completing the port out request and when I called their support, first they were asking me to wait and it will port out itself, now due to Covid-19 their online chat is unavailable and phone support is painfully long waits... Leaptel keep up the good work!2 comments
Christopher E.Leaptel
Hi Adnan,
Thanks for taking the time to leave us a review and I apologise for not responding sooner. I'm delighted to hear about your experience with Leaptel and it is good to hear how smoothly every... Read more
thing has gone, particularly given you are working from home and have kids doing online schooling.Hi,
Thanks for the response. ... Read more
Sure I will get in touch with the team. You are a star! Thanks, ASimilar opinion? Write a review on ieatwords.com.au!
Melisa
- 2 reviews
Absolutely disgusting! Worst customer service
Worst experience! Had to go with Lbn co was restricted to 3 companies. Choose Leaptel as they had better reviews. They are all deceiving. Internet connected but no internet access. Called up first day the rep advised he doesnt know whats wrong and said what do you want me to do about it. I suggested send a technician they said they dont do that. Suggested he would get advise call me back, never did. Second day called up rep advised its your router go and buy a new one. Ran to the shops paid 200 bucks for a new router. Connected again no connect...Read more
ion. Wasted my money buying a router- given false information. Now need to call again to probly be advised theres nothing we can do about it. Im paying for a service I dont have! Never go with this company!! Do not recommend. They take your money and there reps have no idea what there taking about or how to fix technical issues. Day 3 now no internet. Only been with this company 3 months and internet kept dropping out. There plans are an extra $10 bucks a month then regular nbn. Paying extra for nothing.1 comment
Christopher E.Leaptel
Hi Melisa,
I'm sorry to hear about your experience with your Leaptel connection. We try our very best to assist customers who bring their own modem router in setting them up, but it is not always pos... Read more
sible to walk a customer through configuration of their own device over the phone. Ultimately we require you to be able to configure your own BYO device, as there are so many modem routers on the market that it is not possible for us to be familiar with the configuration of every single device.Similar opinion? Write a review on ieatwords.com.au!
Find out how Leaptel LBNCo compares to other Internet Service Providers
Know better, choose better.
FazPeel, WA
Poor internet connection
Been with them for a year now still having same problems slow speeds internet drops out Starts buffering when 2-3 devices are on wifi and affects the wired connection aswell done everything on my side then I have to sit there and listen to a person who I can’t understand for 25-30mins and still get no results LBN companies not that good in my book be good when nbn Telstra gets here
1 comment
Christopher E.Leaptel
Hi Faz,
I'm sorry to hear about your connection issues, if you could send through your account details via private message I'd like to look into your account and get a senior member of our support tea... Read more
Similar opinion? Write a review on ieatwords.com.au!
KVCMPerth, WA
- 3 reviews
- LBNCo
- Verified customer
Fantastic Customer Service
We recently switched to Leaptel after a terrible experience with Fuzenet. The customer service has been outstanding and a huge shout-out to Rob in technical support - whatever they are paying you is not enough! You are amazing! Keep it up Leaptel!
1 comment
Christopher E.Leaptel
Hi KVCM
It's great to hear about the assistance we were able to give you in making the move to Leaptel. We will make sure we pass on your feedback to Rob and the rest of the Leaptel team who work sup... Read more
er hard to make things as hassle free as possible. If you need further assistance please don't hesitate to contact us.Similar opinion? Write a review on ieatwords.com.au!
CherrySydney, NSW
- 4 reviews
Go with Leaptel - outstanding customer service
With several LBN Co providers, I went with Leaptel with its good reviews. I'm so glad I did. The setup has been seamless and support team was always there. Recently our building had a fault that resulted to an outage in service. Contacted Leaptel through their chat, and they took care of contacting LBN. I got multiple updates by text the following morning from LBN's arrival at our building, the cause of the issue and up to its resolution. I didn't have to follow up at all. This is where they excel. Happy with LBN speeds and service so far as well. Don't hesitate, sign up with them.
1 comment
Christopher E.Leaptel
Hi Cherry - Thank you for taking the time to review us and leave us such positive feedback. We're so glad our team was able to keep you so well informed about the status of your fault and that LBNCo w... Read more
as able to resolve the issue affecting you so quickly. Please don't hesitate to get in touch with us if we can assist you further.Similar opinion? Write a review on ieatwords.com.au!
David BGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 3 likes
- LBNCo
- Verified customer
Thank you leaptel finally back to a top ISP!!!!!
Very reliable and no drop outs
Moved from southern phone due to issues and the best choice it was
Pay a premium but you get what you pay for
Fast support and helpful support no wait times
Ported fast and online connected within just 3 business days, puts southern phone to shame
Why didn't i connect faster!!!
1 comment
Christopher E.Leaptel
Hi David,
Glad to hear you've had a successful move to us and are enjoying the service. Please don't hesitate to get in contact with us if we can assist you further.
Similar opinion? Write a review on ieatwords.com.au!
IbotSydney, NSW
Poor customer support, not accepting responsibility, looks for any reason to blame customer (ie own router).
Did not take up router offer as it does not meet performance specs I required. Bought high end d-link router for $250. Worked perfectly until 2nd day (super slow speed), when I had to call leaptel and resolved issue via power cycle. Couple days later same thing. Router being blamed again. Took router to shop, tested as fine. Refused refund or exchange. What do I do here, leaptel says their service is fine. Plenty of commentary about dropouts on the net...I asked for data on any potential dropouts during the day that may cause this. Request igno...Read more
red and got a response saying that as I cannot verify router integrity and apparently said no to a tech coming out, that the case will be closed. Talk about no care attitude... changing providers. Thank goodness I didn’t get sucked into a 12month contract.1 comment
Christopher E.Leaptel
Hi Ibot - I'm sorry you've had a bad experience, but Leaptel went to significant effort to determine if any fault could be found on our side or on the LBNCo network that would explain your issue. Howe... Read more
ver no fault was found with this, and as the connection speed was restored on each occasion you power cycled the router and that remote testing shows no issues with Leaptel or LBNCo's network this makes it likely that the issue is with the router. Leaptel also checked other connections in your building and we had no other reports of issues similar to what you described. We also provided you with dropout logs via email and instructions on how to login to our portal to view the logs yourself. A check of your connection now shows that the service has been online since 8 February without losing connection. In our last correspondence with you we asked if you were still experiencing this issue as we noted you had stopped power cycling your connection.Similar opinion? Write a review on ieatwords.com.au!
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Christopher E.Leaptel
Hi The-Turner's,
Thanks for choosing Leaptel and taking the time to leave us a review.... Read more
It is good to hear that Rob was so helpful in getting you online with your own router. While we can't always help with hardware we haven't provided, it sounds like Rob went above and beyond to assist you. I'll make sure your glowing words are passed on to him. The value of no-overseas call-centres really shines through at the moment. We were able to quickly transition to work from home arrangements for our staff, whereas larger providers who employ offshore arrangements actually closed their call-centres and were very difficult to contact during this very difficult time. We are committed to keeping our staff on-shore and maintaining the high standards exhibited by Rob in this instance. Please let us know if we can assist you further. Best wishes, Chris