Still haven't received spouses death benefit. Every time I try to contact case manager there busy.ask to be contacted back calls are never returned. Absolutely disgusting to be treated like this at such a difficult time of losing your spouse

My daughter was a member of this fund whilst in casual employment They automatically take out income protection and insurance fees. We had to complete a form for these fees to cease. When all the money is exhausted they close the account and reopen a new one and once again start taking out fees again. They did this 3 times. Trying to contact them is almost impossible. Avoid this company

Attempting to contact this fund and obtain basic information is akin to pulling teeth, as a loyal member for some years now I would have anticipated better. Their performance and insurance coverage options are completely rubbish too. Steer clear.

Customer service seems to have improved. Previously it was quite poor I was often frustrated and communication was difficult whenever I called them on a number of difficult occasions. However it was much improved last time I called them:)

I rolled over from a Retail Fund that treated my money like a trip to the casino and produced negative returns three years in a row and average returns for the next three. Two years after rolling over the Retail Fund still has some of my money in 'suspended accounts' pending sales in 'manageable parcels'. At MediaSuper I can contact someone that I can actually talk to and get some sensible answers. I recommend you check if this Fund is right for you.

I have been employed for over 40 years and never encountered a more incompetent company than this. They are great at taking your money and charging fees but just wait until you want to withdraw your money. Try another fund to avoid disappointment or self manage your superannuation. You earned the money, not them.

Incompetent, unhelpful

This is a sole industry fund but it is not too bad when compared to others out there. The fees are reasonable and it does do the job that you want. I have found that other super funds do have a much bigger selection of investments that you can choose but this fund has enough to make it worthwhile and to ensure you are getting the best you can out of super.
It has reasonable and competitive prices that rival many other similar super funds. Has a good selection of investment choices to choose from. An easy to use and navigate website.

As a former Just Super customer whose money was rolled into Media Super when Just and Print Super merged, I had high hopes for Media Super. Fees wise, it has proved to be more than competitive, and with insurance even more so, but I miss the investment choice options I previously had, as well as much better website functionality.
As an industry fund, it is very competitive on fees, and also has an excellent insurance scheme.
The investment choice is not as wide as with the two funds whose amalgamation formed Media Super. The website has taken too long to become fully functional.