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Justin MGreater Melbourne (Metropolitan), VIC
- 3 reviews
- Verified customer
Trailers in terrible condition.
Trailers in very poor condition, freyed leads with exposed wires, broken connectors where lead plugs in. Winch has an unacceptable and dangerous hook on the car trailer. Half the lights weren't working which is illegal to hire out in an unroadworthy condition. Only one chain for securing to car, there should be two. Shame you have to pay in advance and then accept the risk of using an unroadworthy trailer. Hirer, Maintain your trailers if you're going to hire them out or it may come back to bite you when an accident happens. To people hiring trailers, go and inspect them first before committing to hire one.
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- Verified customer
So easy.
Ordering on line was so easy and made pick up a breeze. customer service was very helpful and polite. We got exactly what we ordered all three times and all in good condition.
We shifted house and the furniture trailer was great.
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- Verified customer
Airconditiining
The ute that I hired had no airconditiining other then that it's a 5 star service.
Perfect size cage and had enough room to do the job it was hired for.
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90sguy
- 5 reviews
- Verified customer
Easy ute hire
I hired a cage back ute from move yourself trailer hire for 24 hours and found the uke was in good condition overall but was due for a service as it could have run better and was putting out abit of smoke from the exhaust.
The booking was made online and collected from a 7-11 Service Station which was all very quick & simple.
At collection I found the ute did not have a full tank of fuel (Quarter had been used already). As 7-11 advised they only hold the ute I would need to call or email Move Yourself Trailer Hire directly. I sent a photo of ...Read more
the kms and fuel guage at collection to avoid being charged for either additional fuel or for not returning with a full tank. I received a call and email response within only a few hours with instructions on what to do. I would reccomend their services and would use their product again in the future.Similar opinion? Write a review on ieatwords.com.au!
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SevanaSydney, NSW
- Verified customer
Perfect Service
Hired cage trailer the day before required. Rang up day of hire and changed date and it done instantly. Pick up and return was a dream also.
Staff was very helpful and pleasant. Would definitely recommend this to every who needs help with moving in the future
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Daniel LawHunter Region, NSW
- Verified customer
Excelent service with no late fees
Would use this service again and again. Very easy to do thankyou move yourself. It made moving house that much easier as we dont own a trailer.
Will be a return customer.
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kyaw tunSydney, NSW
- Verified customer
Convenient service
Quick and responsive customer service
Money was returned in a few days
Quick booking
It was perfect to use my household items such as fridge and washing machine. Big enough for moving on own
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- Verified customer
Great size for what we wanted
Great customer service, very friendly. Great help. Got what what we wanted and a bonus. Would use again. Very good on fuel . Easy to handle . Good to drive Thank you very much,
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Ian BrownGreater Melbourne (Metropolitan), VIC
- Verified customer
Trailer hire went without a hitch.................
I was a little concerned that the trailer would not be available at the time requested however my fears were allayed when I pulled into the Service Station to pick the trailer up. Little human involvement in hiring the trailer. The Service Station attendant was reasonably helpful. The Kiosk buttons/keyboard was unresponsive at times when pressing the keys. Trailer was in good nick. Good experience overall. Will use again.
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- Verified customer
Good overall experience
Kiosk at 7-11 was painful to use due to screen sensitivity. Took at least 10 minutes to get through process.
No "D" shackle was available for trailer chain.
Other than the above-mentioned issues, the experience was good overall. The trailer performed well and was in good working condition.
I would recommend Move Yourself and would most likely use again in the future.
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Ben LenanePerth, WA
- Verified customer
More options with hire times
There needs to be more options with hours of hire. I had to hire for 4 hours getbthe trip was only 1 hour. Maybe hourly hire or even 2 hour minimum. 4 seems to long for the average hire. Also should be discounts for return customers.
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Ben BakerSouth East Queensland, QLD
- Verified customer
Great customer service
Great customer service over the phone, when I accidentally double booked it on the website! The guy on the phone was great and sorted it out for me. Trailer was exactly what we needed to tow my broken down car, pick up and drop off of trailer was quick and efficient.
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Mike
- 3 reviews
- Verified customer
Quick and easy trailer hire
I booked the trailer online (and saved 10%) and picked it up at a local service station. Upon arrival I used the self serve kiosk to confirm everything and I was on my way. The trailer I hired was very good quality and came with everything I need. I would definitely use them again.
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NopeMetropolitan Adelaide, SA
- 2 reviews
Perfect for what we needed, nice smooth transition & refund of deposit. Great idea
We moved into our new home & needed furniture (essentials) Bed, washing machine & fridge. Bought it all second hand so had to organise pick up at each house on a Saturday morning. So I worked out the best routes, timing for the vehicle pick up & drop off (hired the Ute) and it all worked out perfect with 1hr to spare. This one our at first I thought would be good to get a refund of that hour as it was a minimum 3hr hire. But then I thought “you know what, that peace of mind for not having to rush was totally worth it. Being able to hire the who...Read more
le Ute & not worry about a trailer was great. And the Ute smelt nice, felt clean & the whole process was so easy. The petrol station staff helped us with the technical stuff working out the touch screen, but it was all s fun learning experience & we are going to use them again to get the loungeroom furnitre.1 comment
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- Verified customer
convenient and easy.
hired a cage trailer, everything was easy and as expected, no issues with the trailer. but i feel it was a little overpriced with insurance being an extra add on when it shouldn't be. hence the 4 star rating
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- Verified customer
Welcome to 1995
The booking process online is relatively easy but once i had to pick up the vehicle it all went downhill. The interface for the pickup is built on Windows XP and the touch screen is so bad one of the station staff needed to reboot the machine for it to work. I then got stung for a partially full vehicle and had to pay triple the cost of the petrol as it wasn't full when i picked it up. Really not impressed
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william Fox
- 2 reviews
- Verified customer
Was supposed to be low loader only 100mm high instead was 300mm causing me to damage vehicle loading
Used trailer to transport sports car Gold Coast to Brisbane. Was not what was advertised not a happy customer. Was supposed to be low so I could load my car, not what I received
1 comment
Rob C.Move Yourself Trailer Hire
Hi William, can you privately send me your best contact number so I can call to discuss? Thank you
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Karissa PachecoPerth, WA
- 2 reviews
- Verified customer
Quick & Easy
Items were clean, in good working order, and the BP staff/phone staff were helpful. The only issue is that the printed info did not state that you would need to bring your own straps to secure a car on the car trailer. I thought that the straps or some sort of "tie downs" would be included.
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Melissa LensGreater Melbourne (Outer), VIC
- Verified customer
Terrible
Guy had no idea what I was talking about and sent me to the pick up post machine.Float was dirty and had previous manure, middle panel board was broken, my horse ended up injured slicking his leg.Because he got caught on it. That we couldnt see when we picked it up as there are no lights in the area of trailers. The break wasnt seen till he had hurt himself. First photo is out line of where broken and the second you can see is were he has gotten caught and panicked
Red line is sitting on top of crack theres a white line underneath that is the crack
1 comment
Rob C.Move Yourself Trailer Hire
Hi Melissa, please respond privately with your booking or contract number so we can contact you and take the float out of service to look into it
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- Verified customer
Good, but kiosk and keys handling instruction required
Good service, but hard to find location of the touchscreen kiosk and key location.
Internet instruction about using touchscreen kiosk and key handling should be emailed to users during booking.
Trailer I received was the same one that I booked.
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Rob C.Move Yourself Trailer Hire
Thank you for your kind review, glad all went well!