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Reviews

4.1

285 reviews
5
(163)
4
(52)
3
(22)
2
(18)
1
(30)
  • Value for Money
    4.2 (246)
  • Product Quality
    4.2 (243)
  • Return Claim MadeYes (6) · No (217)
  • Customer Service
    4.3 (243)
  • Transparency
    4.4 (237)
  • Booking Process
    4.4 (204)
  • Vehicle Condition
    4.1 (203)
  • Received Booked Vehicle
    • Yes (150)
    • No, I received a worse vehicle (10)
    • No, I received a better vehicle (3)
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Justin M

Justin MGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Trailers in terrible condition.

published

Trailers in very poor condition, freyed leads with exposed wires, broken connectors where lead plugs in. Winch has an unacceptable and dangerous hook on the car trailer. Half the lights weren't working which is illegal to hire out in an unroadworthy condition. Only one chain for securing to car, there should be two. Shame you have to pay in advance and then accept the risk of using an unroadworthy trailer. Hirer, Maintain your trailers if you're going to hire them out or it may come back to bite you when an accident happens. To people hiring trailers, go and inspect them first before committing to hire one.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationBP Mulgrave
Received Booked Vehicle No, I received a worse vehicle
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Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

So easy.

published

Ordering on line was so easy and made pick up a breeze. customer service was very helpful and polite. We got exactly what we ordered all three times and all in good condition.
We shifted house and the furniture trailer was great.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationOnline
Vehicle TypeFurniture trailer
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Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

Airconditiining

published

The ute that I hired had no airconditiining other then that it's a 5 star service.
Perfect size cage and had enough room to do the job it was hired for.

Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
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Review collected in partnership with Move Yourself Trailer Hire

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90sguy

90sguy

  • 5 reviews
  • Verified customer

Easy ute hire

published
Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store Location7-11 Bray Park
Vehicle TypeUte cage back
Received Booked Vehicle Yes
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Review collected in partnership with Move Yourself Trailer Hire

Sevana

SevanaSydney, NSW

  • Verified customer

Perfect Service

published

Hired cage trailer the day before required. Rang up day of hire and changed date and it done instantly. Pick up and return was a dream also.
Staff was very helpful and pleasant. Would definitely recommend this to every who needs help with moving in the future

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationBP, Epping Road, Lane Cove 2066
Vehicle TypeHolden Ute
Received Booked Vehicle Yes
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Review collected in partnership with Move Yourself Trailer Hire

Daniel Law

Daniel LawHunter Region, NSW

  • Verified customer

Excelent service with no late fees

published

Would use this service again and again. Very easy to do thankyou move yourself. It made moving house that much easier as we dont own a trailer.
Will be a return customer.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationSalamander bay
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Review collected in partnership with Move Yourself Trailer Hire

kyaw tun

kyaw tunSydney, NSW

  • Verified customer

Convenient service

published

Quick and responsive customer service
Money was returned in a few days
Quick booking
It was perfect to use my household items such as fridge and washing machine. Big enough for moving on own

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Triton
Received Booked Vehicle Yes
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Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

Great size for what we wanted

published

Great customer service, very friendly. Great help. Got what what we wanted and a bonus. Would use again. Very good on fuel . Easy to handle . Good to drive Thank you very much,

Customer Service
Transparency
Value for Money
Product Quality
Vehicle Condition
Return Claim MadeNo
Store LocationToowoomba
Received Booked Vehicle Yes
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Review collected in partnership with Move Yourself Trailer Hire

Ian Brown

Ian BrownGreater Melbourne (Metropolitan), VIC

  • Verified customer

Trailer hire went without a hitch.................

published

I was a little concerned that the trailer would not be available at the time requested however my fears were allayed when I pulled into the Service Station to pick the trailer up. Little human involvement in hiring the trailer. The Service Station attendant was reasonably helpful. The Kiosk buttons/keyboard was unresponsive at times when pressing the keys. Trailer was in good nick. Good experience overall. Will use again.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationMoorabbin Shell
Received Booked Vehicle Yes
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Review collected in partnership with Move Yourself Trailer Hire

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  • Verified customer

Good overall experience

published

Kiosk at 7-11 was painful to use due to screen sensitivity. Took at least 10 minutes to get through process.
No "D" shackle was available for trailer chain.
Other than the above-mentioned issues, the experience was good overall. The trailer performed well and was in good working condition.
I would recommend Move Yourself and would most likely use again in the future.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store Location7 11 Murrumba Downs
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Review collected in partnership with Move Yourself Trailer Hire

Ben Lenane

Ben LenanePerth, WA

  • Verified customer

More options with hire times

published

There needs to be more options with hours of hire. I had to hire for 4 hours getbthe trip was only 1 hour. Maybe hourly hire or even 2 hour minimum. 4 seems to long for the average hire. Also should be discounts for return customers.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationShell forrestfield
Vehicle TypeCar trailer
Received Booked Vehicle No, I received a worse vehicle
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Review collected in partnership with Move Yourself Trailer Hire

Ben Baker

Ben BakerSouth East Queensland, QLD

  • Verified customer

Great customer service

published

Great customer service over the phone, when I accidentally double booked it on the website! The guy on the phone was great and sorted it out for me. Trailer was exactly what we needed to tow my broken down car, pick up and drop off of trailer was quick and efficient.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationBP
Vehicle Typecar trailer
Received Booked Vehicle Yes
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Review collected in partnership with Move Yourself Trailer Hire

Mike

Mike

  • 3 reviews
  • Verified customer

Quick and easy trailer hire

published

I booked the trailer online (and saved 10%) and picked it up at a local service station. Upon arrival I used the self serve kiosk to confirm everything and I was on my way. The trailer I hired was very good quality and came with everything I need. I would definitely use them again.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationWest Ryde NSW
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Review collected in partnership with Move Yourself Trailer Hire

Nope

NopeMetropolitan Adelaide, SA

  • 2 reviews

Perfect for what we needed, nice smooth transition & refund of deposit. Great idea

published
Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Vehicle TypeToyota LandCruiser 70
Received Booked Vehicle Yes
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1 comment
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Thank you for your kind review, glad all went well!

  • Verified customer

convenient and easy.

published

hired a cage trailer, everything was easy and as expected, no issues with the trailer. but i feel it was a little overpriced with insurance being an extra add on when it shouldn't be. hence the 4 star rating

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store Locationbp salt ash
Vehicle Typecage trailer
Received Booked Vehicle Yes
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Review collected in partnership with Move Yourself Trailer Hire

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  • Verified customer

Welcome to 1995

published

The booking process online is relatively easy but once i had to pick up the vehicle it all went downhill. The interface for the pickup is built on Windows XP and the touch screen is so bad one of the station staff needed to reboot the machine for it to work. I then got stung for a partially full vehicle and had to pay triple the cost of the petrol as it wasn't full when i picked it up. Really not impressed

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Move Yourself Trailer Hire

william Fox

william Fox

  • 2 reviews
  • Verified customer

Was supposed to be low loader only 100mm high instead was 300mm causing me to damage vehicle loading

published

Used trailer to transport sports car Gold Coast to Brisbane. Was not what was advertised not a happy customer. Was supposed to be low so I could load my car, not what I received

Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Hi William, can you privately send me your best contact number so I can call to discuss? Thank you

Review collected in partnership with Move Yourself Trailer Hire

Karissa Pacheco

Karissa PachecoPerth, WA

  • 2 reviews
  • Verified customer

Quick & Easy

published

Items were clean, in good working order, and the BP staff/phone staff were helpful. The only issue is that the printed info did not state that you would need to bring your own straps to secure a car on the car trailer. I thought that the straps or some sort of "tie downs" would be included.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationCannington BP
Received Booked Vehicle Yes
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Review collected in partnership with Move Yourself Trailer Hire

Melissa Lens

Melissa LensGreater Melbourne (Outer), VIC

  • Verified customer

Terrible

published

Guy had no idea what I was talking about and sent me to the pick up post machine.Float was dirty and had previous manure, middle panel board was broken, my horse ended up injured slicking his leg.Because he got caught on it. That we couldnt see when we picked it up as there are no lights in the area of trailers. The break wasnt seen till he had hurt himself. First photo is out line of where broken and the second you can see is were he has gotten caught and panicked

Red line is sitting on top of crack theres a white line underneath that is the crack

Customer Service
Value for Money
Product Quality
Booking Process
Vehicle Condition
Store LocationMelton
Vehicle TypeDouble horse float
See all answers
1 comment
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Hi Melissa, please respond privately with your booking or contract number so we can contact you and take the float out of service to look into it

Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

Good, but kiosk and keys handling instruction required

published

Good service, but hard to find location of the touchscreen kiosk and key location.
Internet instruction about using touchscreen kiosk and key handling should be emailed to users during booking.
Trailer I received was the same one that I booked.

Customer Service
Transparency
Value for Money
Product Quality
Return Claim MadeNo
Store LocationWerribee
See all answers

Review collected in partnership with Move Yourself Trailer Hire

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