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MYOB Questions & Answers
13 questions from our users
Mary Hasked
I need a report that shows GST detail with all sales and purchases in the month. MYOB has suggested I run 3 reports for this and not one of them gives me any of the info I need.
I need to be able to reconcile the figures in MYOB back to my BAS statement so I need to filter down to the individual transactions....I am using MYOB Essentials with Payroll
1 answer
MYOBMYOB
Hi Mary, the GST detailed report will based on tax codes listed on the transaction. If you are running that for an accrual basis it will show you all the transactions for that month.
If you are on an cash basis, the report will show all the payment transactions. As it's reporting on the payments it may not be reporting all those transactions recorded within the month i.e. invoice was recorded in the month but the payment has not come in until the following month. As such, you may need to combine this report with an accrual based GST detailed report to get a full list of transactions recorded in that period.
For future support enquiries, we do have an MYOB Community Forum where we would recommend posting support enquiries - https://community.myob.com
Regards, Steven
Stuart D Holtasked
What does the Error message "Account Max Level"mean?
2 answers
I'm not good with myob I get help from a friend who is an account, but I think it could be that you have a limit of how many accounts you have started in MYOB think the max is 4. eg personal account, buisness account, sports club account if you are a secretary doing the club accounts. hope that helps. someone else may help more sorry.
Kathryn
Thank you for your information. I suspected that might have been the problem but I could not find an answer in the User Manual; hence my question on the Web. I have fixed the problem in the meantime.
Regards
David
Sandraasked
Why the myob invoices app gets SO slow and even comes back with errors when trying to put a new line, or new item. Also gets SO slow when is the end of the month. Could you please explain
No answers
Janasked
I have V19.15. What is the next version I can upgrade to that has multi-currency and inventory and is a complete easy follow on to what I have now thank you
3 answers
MYOBMYOB
Hi Jan, the latest version of AccountRight 2022.2 has multi-currency as well as Inventory functionality. Please send us a private message with your account details so we can check if you are already eligible for this upgrade, and provide information on how to upgrade.
Regards,
Suja
Hi Suja, how do I send you a private message?
MYOBMYOB
Hi Jan, if you hover over the MYOB logo (above my response), you should see a 'Send message' option.
Regards,
Suja
JMKasked
After many years using MYOB for our small business, this year we are scaling back after reaching retirement age. After a long and very protracted period of emailing and phone calls we finally received a full refund of our annual subscription ($1200) as I cancelled it on the renewal day.
My question now is why do I get a message on screen regarding confirmation of my company file and when I do so I get another message saying I need to contact MYOB to continue entering my financial records. We still want and need to keep records up to date for some time yet and I don't understand how I can be prevented from doing so. I don't want upgrades or access to online services just the ability to keep my records. Why am I not able to do this??
No answers
DAISYasked
How to show out reciprocal account' column in general ledger (Detail) in MYOB online accounting software? I need to provide data for tax authority and Audit. Please kindly to help me.
1 answer
MYOBMYOB
Hi Daisy, glad to hear you're using one of our online solutions. Your question would be best directed at one of our expert accountant partners on the MYOB Community Forum. So I recommend posting your query here - http://community.myob.com/
Do let me know how you go.
Regards,
Suja
Debasked
Can anyone briefly describe the process for creating a new account?
2 answers
MYOBMYOB
Hi Deb, a good place to start would be our website, where you can explore the different options available to you. - https://www.myob.com/au/accounting-software?intcid=hphero#products
Better still would be to speak to one of our team members, as they'd be able to go over your specific needs and recommend an appropriate MYOB product for you, and help you get started. So please send us your contact details via a private message on this site or email to [email protected]. Please include the following in the subject line - Attn: Suja - Product Review Deb.
We look forward to hearing more from you.
Regards,
Suja
In MMOB accountRight go to LISTS at the top of your screen. Then click on accounts then click on the + sign.
In essentials on the top right is a menubar that if you click you can get the account list and add accounts.
Debasked
Can anyone List three (3) potential sources of locating technical support to solve operational and other issues that result from using your MYOB AccountRight software.
2 answers
Not aware of any other sources to obtain technical assistance regards MYOB AccountRight software
MYOBMYOB
Hi Deb,
Our contact us page lists all our support avenues. You are most welcome to contact our highly skilled phone and live chat support teams during business hours and for 24/7 access to help information, please visit our Help section or pose a question on the MYOB Community Forum.
Contact Us -
Help - https://www.myob.com/au/support/accountright
Community Forum - http://community.myob.com/
Regards,
Suja
MYOB Australia Pty Ltd
leibholdasked
How legal is it for MYOB to lock my company file to read only by stopping company verification, to for me to upgrade to the lastest rubbish version ?
3 answers
MYOBMYOB
Hi leibhold, I'm very sorry for the delay in responding to your query. I'm sorry also to hear that you're having trouble with accessing your file. So I can arrange for one of our team members to help you with your file, would you please send us a private message with your account details? Regards, Suja
I also would like a public answer as to why with an original outright payment for the software years ago I am now being forced to pay for an update to get the company file confirmed.
You won't get a public answer. They pulled the same stunt with me after constant calls asking me to upgrade despite me repeatedly saying it wasn't necessary, all of a sudden I was locked out. They tried to say to say this happens if the files have been inactive for over 4 months (they hadn't ), then that I needed to receive an mail with a new licence key (bull, it was only to attach spyware to keep track of your serial number and usage) and only after repeatedly telling them the computer the program was on was not set up for email did they surprise surprise, suddenly have the ability to unlock the files.
judyasked
I am having a problem restoring a file. Any help?
2 answers
Hi Judy I could, but I would need a little more information - like the version you are using, if you are using it on your desktop, on the cloud or with a server.
MYOBMYOB
Hi Judy
Thanks for question and sorry to hear you are having troubles with restoring a file. Our Help Article: Restoring your company file ( http://help.myob.com/wiki/x/LYFW) should be able to assist with restoring a company file.
If you continue to have trouble I would encourage you to post on the MYOB Community Forum ( http://community.myob.com/ ) I’m sure the MYOB Community would be happy to assist.
Regards, Steven
ushaasked
hi i have question in bank register when close the payment in will deposit and withdraw again...one payment its showing two time debit and credit,,,wat is prblm ?
1 answer
MYOBMYOB
Hi Usha
It does sound like you have set the Linked Account for Tracking Receivables to be the bank account rather than the Trade Debtors/Accounts Receivable account. You might want to want to take a look at the following post on the MYOB Community Forum which is similar case to what you are experiencing:
http://community.myob.com/t5/Sales-and-purchases/Customer-Payments-and-Reconciliation/m-p/454001
Thanks
Steven
Gregasked
I am having trouble when I print invoices with the rate. ie. $55.00 will print as $6.35, for example everything remains correct, the totals are right, the Tax etc is correct, it just the rates that change??
1 answer
MYOBMYOB
Hi Greg
I would recommend going to Setup>>Customise Form>>Invoices>>Selecting the layout and form before selecting Customise. This will show you the customise form i.e. the way in which it is printed/emailed you can then ensure that you have correct fields listed for your requirements. Help Article: Personalising forms ( http://help.myob.com/wiki/x/7YBW ) would be able to assist with that process in more detail.
If you do require further assistance with producing your invoices or have further enquires you more than welcome to post on the MYOB Community Forum http://community.myob.com/ I’m sure the MYOB Community would be happy to assist.
Thanks
Steven
Elise Turnedgeasked
We are a small cafe, run under a partnership structure. While most of our suppliers are paid either via cheque or bank transfer there are a couple who we pay with cash from the til. Our accountant has recommended acccount right basics for us, but I have read a customer review which states there is no way to record this type of transaction. Could someone please confirm or deny this?
4 answers
MYOBMYOB
Hi Elise, Thank you for your enquiry. AccountRight Basics, can work for you if you're happy to record these payments as Banking transactions rather than as Purchases. Our higher level products have a dedicated Purchases module that allow you to record an Order or Bill against a Supplier Card and take payment at a later date. However, AccountRight Basics does not have a Purchases module. So you could record these transactions as Spend Money transactions in our Banking module. In doing so you'd be recording an amount being taken out of your chosen account (in this case may be a petty cash / till account) and your chosen expense account being increased by that amount. I've included here a link to our products comparison page. - http://myob.com.au/business/compare-online-accounting-software-1435723362064?intcid=prdcpg-true
I recommend downloading the free trial of AccountRight Basics to have a play and get a feel for the software. If you have any queries at all or would like help with making the most of the software, please visit our Community Forum - Community.myob.com. We're always happy to assist.
Regards,
Suja
MYOB Social Support
I think that sort of transaction is easy to do. Your till taking would go into the undeposited funds account and you would do a transaction for the cash payments to your supplier out of that account.
Hi Elise,
as the two earlier answers have said, the type of transaction you're talking about is easy to do, and would be do-able in any version of MYOB. I would absolutely recommend running the free trial of the software (available on the MYOB site) and seeing which one you like.
Two things that I think you have to look at when deciding which version to use are:
1) Payroll: if you have employees (other then the business partners), then Accountsright Basic wouldn't work for you as it has no payroll module
2) Creditors: As Suja said above, Accountsright Basic has no purchases module, so it's really only for businesses who run on a cash basis. If you're not sure if you are a cash business (given your industry you likely are), you can check what basis you lodge GST on, or you could look at your Balance Sheet for last year and see if you have a Creditors amount reported on it. If your GST is on the accruals basis, or if you have creditors, then Accountsright Plus would be a better option.
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