National Tiles Online store

I visited the website to get an idea of pricing, was not impressed. Now every day I start my computer I get a pop-up from National Tiles. I visited the website ONCE

Dan from sunshine store and his team were fantastic to deal with and to get things going straight away. Very great rates and delivery always on time. Definitely will refer all my customers to National Tiles Sunshine and around the Melbourne Metro....

Late to receive product. Advertised in stock told the next day after ordering out of stock.
Customer service was poor, kept getting misleading information. Had to phone up numerous times.
Tiles are amazing quality.

They ran out after 3 months took my money to get from warehouse then called me to tell me they ran out then wanted to charge me a processing fee for a refund. Wasted my time and discontinue lines too soon

The price is very competitive, and when the tiles were delivered the delivery man was friendly and the fact he came with a proper forklift was excellent. Tiles were well-packed onto the pallets as well. Although I truly cannot stand the National Tiles' radio adverts, I'm happy with their product and delivery.

Nothing was too much trouble for Teddy, couldn't help us enough. Gave us numerous tiles and tile types to choose from. Packed the order and we were out of there in 10mins!

Overall excellent service and problem resolution from Wingfield store especially (Lawrence went over above to minimise my inconvenience and smooth over shortcomings of online customer service) and the Nailsworth store. Pretty poor effort from the customer service centre. Overall good quality tiles at excellent prices.

Made an inquiry online only never to have anyone contact me I had to follow them up left 2 messages. Finally Brooke called but had no idea why she was calling the customer services is non existent it’s just all 2 hard for them I just went elsewhere. Less painful they should stop wasting money on advertising and spend it on new staff who care.

Ordered from online store. Received an email to call them (they didn't bother trying to call me) to be told the tile was out of stock and will not be available for four months! Who advertises a product they don't actually have available to sell? Four months is a completely unreasonable timeframe. Perhaps remove products from your store that you don't actually have available to sell.

I ordered the belgium stone tile online after finally making a decision and finding a tile I liked. I purchased the tiles online, the money was taken from my account that day and i made a requested to be delivered on the wednesday. I paid for parking to make it an easy transfer into my car on the wednesday and thursday (thinking they would come by thursday). I started a live chat on friday find the tiles are no longer available. I chose a new tile that was $10 cheaper per sqm and the chat reported I would be refunded the gap. I requested they be delivered first thing monday as I'd have to move clients around to make sure I could be there for the delivery. They arrived at 2pm, one is chipped and no refund of the gap to be seen.

While I could not find everything I wanted at National Tiles this time, I did find a fab walll tile for my bathroom reno -- which arrived quickly and were well priced. The terrific staff exhausted every option to find me a floor tile that worked with the wall tall and the look that I was going for, but no luck this time. I visited the Noosa store and found every one of the staff I dealt with knowledgeable, friendly and willing to go the extra mile to help.

The National Tiles online store advertises products and facilitates the order of these, then after payment is made, informs the products are not available for delivery for a few weeks.
This information should be provided at the time of the order so the prospective purchaser can then choose whether to proceed or not.
The staff at the National Tiles store in Traralgon were excellent and they are clearly placed at a disadvantaged position due to the cheaper prices of sale items on the online store.
Some of the online store staff tried to be helpful but the company's inefficient processes are obviously letting them down too.
We would advise against ordering products from National Tiles online.
Very poor service.

It took 3mths for tiles to arrive.
The whole order was not delivered.
It was another 3mths before finalised the order.
The head office is in Qld. We have to deal with Stephanie who is morose.
The Wingfield plant in SA, which is difficult to access and took over 30 min waiting for someone to come to the front counter to serve their 3 customers.

I honestly don’t even know why I bother shopping online, the customer service team is seriously f* hopeless. What kind of people work there if they don’t know anything about the products or what’s in stock or anything to do with their stores? Don’t waste your time online, go in store at least they know what they’re talking about.

Excellent choice for splashback tiles for kitchen and laundry to match our internal decor. Good selection within our price range and we are totally happy with the final choice. good supply timetable

Great online service. Batch number provided and order processed in great time. Order was picked-up at specified time. Happy with services provided.

Online purchase good service, and well informed. Will definitely use again. Also plenty of choice and calculated how much materials i would need.