5 questions from our users
Carmel Parnellasked
Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.
3 answers
National T.National Tiles
Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service
Thank you for responding. My number is 0412763736
Can you please make this number private or delete when finished.
Michael N.asked
Do you install timber flooring or only supply?
1 answer
National T.National Tiles
Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service
Annasked
Why does your marketing department send text messages to non customers at 6 am in the morning
3 answers
National T.National Tiles
HI Ann,
We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.
Please let me know your mobile phone number by emailing [email protected] and I will ensure you are removed from our list.
Once again we sincerely apologise for the disruption.
Kind Regards,
National Tiles Customer Service Team
I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager
Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct
Mikeasked
Just couple of weeks ago this page had 89% terrible reviews. Its amazing what a bit of investment in IT doctoring can do...
Are these feedbacks genuine?
2 answers
National T.National Tiles
Hi Mike,
Yes all of our feedback is genuine! You can even see that a lot of our recent reviews are verified customers.
Kind Regards,
National Tiles
I believe what mike has asserted this company uses bad practises such as using personal details provided on a quote 4 months ago to send unsolicited text messages at 6 am
dimstarasked
Hi, what is the best ongoing product to wash porcelain tiles with? These have been installed in the bathroom, Thank you
3 answers
I would contact your friendly National Tiles Team for the right advice.
I have! They put me thru the trade section, always a recorded message.. no one returns my calls.. I have tried 3 times.. that's why I thought I might get some advice here.. Help!
If there is still a grout haze over the tile use residual cleaner from national tiles.
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