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J. PowickGold Coast
- Verified customer
Highly recommend!
Great service! We had to move our 3 bedroom home into storage as our new house build was delayed. NPR were so flexible with our storage needs and moved us into our new house as soon as it was available and on short notice too. The moving team were extremely efficient and went above and beyond. Took 5 hours total for each move which included travel (Brisbane to Gold Coast) Everyone we spoke to was extremely helpful and friendly which made such a stressful time in our life so much easier. Thank you so much NPR.
1 comment
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TaniaBundall
- Verified customer
Very professional, hard working company
The two men worked with a high energy level and were very careful with all our items. They were polite and professional at all times. We moved in 6 hours a 5 bedroom house and a 2 bedroom apartment. I would definitely recommend Nerang, Pimpama Removals to anyone
1 comment
Gary K.Nerang Pimpama Removals
Thank you Tania, for taking the time to write about your experience with our company. the boys do work very hard and do there best to make sure our customers are happy with the job they are doing, i... Read more
t gives them a sense of pride. I will let them know and pass on your thanks.Similar opinion? Write a review on ieatwords.com.au!
GregandFionaCentral Queensland, QLD
- 2 reviews
- Verified customer
Professional, careful and quality removals. You won't find any better!!
We moved from Brisbane to Central Queensland where all our furniture from a 3 bedroom house including a lot of outdoor furniture, a lot of mirrored furniture AND a huge 5 person spa. Not one single item was damaged or even scratched. These guys are skilled in what they do and the truck was packed and unpacked carefully and the whole job was perfect. We would highly recommend Nerang Pimpama Removals to anyone!
1 comment
Gary K.Nerang Pimpama Removals
Thank you so much Greg and Fiona Iam so pleased that you were happy with our services, we have always worked very hard to maintain a high level of service to our customers . I will pass on your comments to the staff.
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sug
- 2 reviews
- Verified customer
Don't use this removals
4 bed room house furniture moved and stored interstate, was quoted $5000 ended costing me $8500. Items posed broken and water damaged. Problem did $6000 damage to furniture. Staff rude and unprofessional a real cow boy operation. Take my advise DO NOT USE THIS COMPANY. The only good reviews for this company would be put their by the company staff and family. Reading the reviews not written by staff and family, all bad I expect to see your crap about it never happened and it wasn't your fault. All I can tell you [name removed] this is not over by a long way.
1 comment
Gary K.Nerang Pimpama Removals
It has taken this long for me to reply as is has been in the hands of QCAT. $25000 was claimed and $1000 was awarded .The customer in this review fails to tell you that the reason the price went up fr... Read more
om the original price quoted was due to the fact that he left of half the house in his original inventory supplied, we didn't find this out until the truck arrived . We put on what we could and had to pick the rest up the following week and brought it all back to our storage. Also the original price did not include redelivery to there new house .Three individual contracts agreeing to all the prices quoted, were all signed by the customer. As for damage one of our sheds leaked during a violent storm and a king mattress was damaged which we replaced, two other items were claimed to be damaged by us but these were pointed out by our staff before they were put on the truck that they were already damaged .He mentions that all of our good reviews were posted by our staff and family, I seriously hope that no one believes that statement it is highly illegal to post false reviews . In closing there is always to sides to a story.Similar opinion? Write a review on ieatwords.com.au!
10110106Brisbane
- 2 reviews
- Verified customer
Excellent .. Highly recommended. Will use them again.
I used them to move my 4 bedroom house from Canberra to Brisbane. Move went very smoothly. The team is excellent. Jim is very persistent and professional. Jon and his colleague did a great job in carefully loading and offloading, ensuring nothing gets damaged.
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- Verified customer
Left goods behind then took 3 months to finally arrive damaged. Arrogant and untrustworthy.
We are still tormented by the ordeal. You name it went wrong and more.
They left a big item behind that was on the list and quoted for. About 20 calls were made by my wife whom they made feel small and brushed off because they had already been paid. They even tried to see if we could arrange another removalist down there to move the goods close to the major highway (30kms away) where they would be passing by...lol. When she would call and ask whats going on, it was always "next week, next week, next week...until it finally arrived 3 months la...Read more
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- Verified customer
Great and friendly service. Highly reccommended
Thank you to the hard working removalists who shifted my daughter from North Qld to Brisbane.
John and his offsider worked tirelessly to get her items loaded and delivered in a timely manner.
Although they were running a little behind due to extra work loads bestowed on them, John kept us informed at regular intervals.
They worked lat into he night to ensure our load was on track in reaching its destination.
We would recommend this group to anyone.
Thanks to all concerned at NPR
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- Verified customer
Trustworthy and reliable
Even though my move was small, the service from administration to the removalist operaters was excellent. The furniture was handled carefully and everything arrived safely and on time. After a recent disatrous move from interstate, this company is someone I shall be using again and my recommendations are for others to use them too! Thanks team!
Kind regards
Helen
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- Verified customer
Might sell my house just to use these guys again.
I had to move from the Whitsundays to the Gold Coast for work. I chose to use Nerang Pimpama Removals due to the price they quoted was very competitive.
It wasn’t until they started loading, I knew I'd chosen the right company for the job. Cautiously loading my belongings making sure each item was covered and at minimal risk of being damaged.
It was transferred to their storage facility in Pimpama where it was unloaded and carefully packed into my storage shed.
Highly recommend them!
Thanks again!
Jordan H.
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- Verified customer
Excellent
although the move was short, we did have a whole truck load of stuff . We found the boys (Sam,Rob and Blake) did an efficient job in moving us. They were polite and courteous and worked very hard. The fee was also very reasonable. We are very happy with them and would use them again.
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- Verified customer
Good job, good value.
We were extremely happy with Nerang Pimpama Removals whom we chose for our recent move from Cairns to the Sunshine Coast. Gary and the team were friendly and efficient but most of all, good value for money. Many thanks guys!
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Not happy!!Dakabin
- Verified customer
Worst experience of my life. Save your money.
Worst removal company. I moved from from FNQ to Brisbane. Followed their "do's and dont's check list to the letter. Still things turned up broken, scratched and in the case of my front loader washing machine, totally destroyed. Water leaks everywhere now, seals damaged, twisted to all heck.
I made a complaint and was told they don't cover the damage the guys moving the stuff do. Only if the truck has a crash.
So this gives them free reign to handle your goods and way they see fit, which is jam in it, squash it all and scratch it all. No co...Read more
vers on anything. Everything showed up filthy. (they left my dining table standing on its side, not the legs. And now its broken). But I hope all that read this heed this warning. Did you know you have to lock a drum up on a washing machine? I didn't. They didn't tell me, nor was it in the do's and dont's check list. If they had. I would have locked up the drum.2 comments
Gary K.Nerang Pimpama Removals
PLEASE READ, As the owner of this company I get very tired of people going on this website and not telling the complete truth, and blaming us for everything.Out of all the hundreds of people we move e... Read more
ach year our incident rate is very low,we have been in businesss on the gold coast for 22 years family run and we do care about people.The client in this review fails to tell you that we sent him an email suggesting that we would be happy to either repair and or help compensate in some way the three items we have excepted responsibility for .May I add that in our terms and conditions that the gentlemen signed clearly states that we cover for transit insurance only and our broker can be contacted for any further insurance.As for the washing machine there is no external damage it leaks water, it is not our responsibility to secure tubs on washing machines as there is so many different makes and models we would not know which ones need to be secured .In all my years in this business I have never had to do this .You can clearly see that out of all our reviews not one has complained about there washing machine not being secured .As for our sales consultant being rude he does respond very well to being abused yelled and sworn at, no one would.I did not lie. I do not lie. What would i have to gain? If your company had infromed me I should locked a drum on a washing machine i would have.
You dont need to know the make or model. But just a ge... Read more
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- Verified customer
New Start
Moved from Townsville-Caloundra
Julie from from Sales was spectacular
Great communication. Great service. Great rates
Very professional company and workmanship
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- Verified customer
A Massive Undertaking
We moved from Southern Highlands of NSW to a small town an hour out of Emerald in Qld. We had been at our previous residence for nearly 30 years, and had an amazing amount of furniture and gear to move, not the least being a motorbike, and an impressive gym set up. Gary and his team were very helpful, keeping in contact to make sure if there was anything we needed, and advising us with general packing / packaging. The truck did turn up late, but that was due to an accident that closed the road. The guys worked tirelessly to pack up our very...Read more
large 3 bedroom home, with all the bibs and bibs that we had collected over the years. On delivery, the truck turned up late again, and due to limited phone service, couldn't phone to find out how long before they were due to arrive, but I think that was a misjudgement of timing for the distance of the drive. We were unloaded and everything was placed where I needed it. The guys were again, helpful, and very careful unpacking everything. I have only just finished unpacking the last of the boxes today, and apart from a broken dinner plate, ( most probably my packing ) everything else is in the same condition as it was before moving. You always hear about the horror stories and broken or lost items . This is not the case with Nerang Pimpama Removals.I would use them again, and would certainly recommend their service to anyone.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
We can highly recommend this company
Our family of 4 were moved from central Qld to SE Qld (About 8 hours away). The office staff were friendly, reassuring and understanding that we were nervous about the move. They accommodated us with changing our move date and updating our inventory several times. The quote was the cheapest we received.
We made sure we kept our expectations realistic. The truck was a little late to collect, but we get that traffic hold ups can happen and this was out of the drivers control. We were happy the driver kept us updated and we weren't stuck waiting...Read more
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- Verified customer
Professional, Courteous And Great Customer Service!!
We did the massive move from Melbourne to NSW and from the conversation with Jim to the boys picking up our belongings it was a great experience. Jim followed us up every week as we were having trouble finding a new place however he was never pushy, it was always like a mate touching base. The boys tried to pick up the day before as they were running early however we weren't ready and we felt terrible but they did charge us any extra at all. The boys packed the truck amazingly and nothing was broken or damaged in any way. On the NSW end one of ...Read more
the 3 boys left them high and dry and didn't turn up, the two remaining boys did it hard but pressed on. It was a late drop off too and they had to get back to Sydney that night!! They had called on a 3rd fella who was great and we shouted them some food and drink as they did an amazing job!! Thanks Jim, John and the team at Nerang, our move was stress free, friendly, delicate and their attention to detail was at the highest and from start to finish very professional. Thank you boys, we will highly recommend you and use you again!!1 comment
Gary K.Nerang Pimpama Removals
Dear Jay, thank you for your kind words. We are glad to hear that you were satisfied with your recent move with our company and will pass your feedback onto our staff.
Kind Regards,
NPR Customer Service
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- Verified customer
Couldn't fault them!
After a bereavement, we had to move some things from the Gold Coast to Melbourne. The goods were in a small unit in a retirement village, that John the driver and his jockey had to carefully maneuver to get the truck in. I was holding my breath! They were courteous, hard working and even though the keys to the trailer had not been left, they didn't stand around, they kept working so that when it arrived, they had it all ready to put into place. Same when they arrived in Melbourne. Jim who did the quoting and Leah in the office, could not have been more accommodating. I would definitely use them again if the need arose.
1 comment
Gary K.Nerang Pimpama Removals
Dear Robyn, we are happy to hear that we were able to make your move a pleasant one. We will be sure to pass this lovely feedback onto the staff that were involved in the process.
Kind Regards, NPR Customer Service
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- Verified customer
Professional Hardworking And Friendly
They were hardworking, friendly, affordable and professional with our Brisbane to Cairns relocation. They were on time and everything was taken care of and handled without fuss. We were very impressed with this excellent service from start to finish and I will be contacting you on our next move for sure.
1 comment
Gary K.Nerang Pimpama Removals
Dear the Hannant Family, we would like to thank you for your touching email and honest review in relation to your recent move with our company. It is good to know that NPR being a family business, we ... Read more
are able to help another family out. All the best in your new home in Cairns. Kind Regards, NPR Customer Service.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great service..
All done quickly and efficiently for a great price..would definitely use this company again in the future. Thanks Nerang Pimpama Removals!
1 comment
Gary K.Nerang Pimpama Removals
Dear Deborah, can you please contact us with your phone number and details of your move last year. We would like to thank you for your kind review and would like to send you a little something. Kind Regards, NPR Customer Service.
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- Verified customer
All round excellent service
Friendly staff from initial contact through to meeting the removal guys. Excellent customer service and care of my furniture which was handled with care from pick up to delivery... Will definitely use again and highly recommend.
1 comment
Gary K.Nerang Pimpama Removals
Dear Lise, we appreciate your kind words and have passed on this feedback to our Interstate Staff.
Kind Regards, NPR Customer Service
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Questions & Answers
David R.asked
quote for a two bedroom house in ormeau to geelong victoria
2 answers
Hi David, we had these guys move us from Brisbane to Gladstone. They are excellent! They may not be the cheapest but they do a fantastic job. All very professional and friendly staff. We had a 4 bed house full and not one single thing broken, scratched or dented! Highly recommend and good luck with your move.
My move is getting nearer
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Gary K.Nerang Pimpama Removals
Thank you so much Mr and Mrs Powick, for taking the time to write your review, it is very rewarding to see that we have done a good job and our customers are happy which is what we have always strive... Read more
d for . Once again thank you very much and look forward to maybe seeing you again in the future.