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24 questions from our users

Pauline H

Pauline Hasked

How do I get a replacement lid for my pressure cooker?



No answers
Carol L.

Carol L.asked

If anyone didn't receive Chefs Toolbox products that they paid for, please go to your bank and advise them that you paid Chefs Toolbox for goods and didn't receive them because they went into liquidation (they will look it up on ABN search) i.e. you didn't receive the goods in exchange for the money you paid so you should get a refund.

No answers
Allan W.

Allan W.asked

Spanish paella is it availabe



2 answers
Carol L.
Carol L.

I might still have some Allan - how many do you want?

Allan W.
Allan W.

4 packets if you still have



Carol Howell

Carol Howellasked

Can you still buy items from Chief Toolbox

1 answer
Carol L.
Carol L.

What are you after Carol?

Leila

Leilaasked

IS YOUR WOK STILL AVAILABLE.

1 answer
Carol L.
Carol L.

Hi Leila,



I have an ex-demo model going cheap if you would like to buy it.

Regards,

Carol

Anabel

Anabelasked

I have loads of points & would like to buy a knife set & spices as you have Spices without garlic & onion. Anabel



No answers
lorraine

lorraineasked

how to use 2013 model pressure cooker

No answers
Maria Jones

Maria Jonesasked

When cooking corned beef in pressure cooker should I place the beef on the red rubbery stand to cook it on
It’s that what it’s used for



No answers
Joan Woodhouse

Joan Woodhouseasked

Hello
Where can I purchase a Chefs Toolbox Como Fry Pan 30cm

1 answer
katie
katie

Hi Joan. I have no idea where you can purchase a fry pan from Chefs Toolbox. I can't get hold of them anymore, even through their website. They owe me a replacement saute pan from about two years ago which they promised to do so but haven't come to the party - not even replying to my emails! I would never deal with them again and advise anyone not to do so. They stopped selling their products in NZ but I don't know if they still sell in Australia. Sorry I am no help to you but good luck. Kaye

Judy L.

Judy L.asked

can you still get the frying pan

No answers
Annette H

Annette Hasked

Does anyone have directions how to use the chefs toolbox pressure cooker?

No answers
Janet H.

Janet H.asked

Can toolbox cookware be used on an induction cooktop?

4 answers
Chris J
Chris J

Do not buy anything from chef's toolbox! They have gone bust and were still taking orders and money from people with no intention of delivering. I was stung for $200 + and I certainly wasn't the only one! I had been a customer of theirs for years. There are better products out on the market anyway

Judy L.
Judy L.

ok thx

Carol L.
Carol L.

Hi Chris,

I sent you an email before saying that I am sorry to hear about your problems with Chefs Toolbox.

If you go to your bank and advise them that you paid Chefs Toolbox for goods and didn't receive them because they went into liquidation (they will look it up on ABN search) i.e. you didn't receive the goods in exchange for the money you paid, you will get a refund.

Kate

Kateasked

I have a saute pan and the black coating is coming off making the food stick..am i able to get it recoated.?

No answers
Theresa H

Theresa Hasked

We’ve had a house fire and insurance needs a price list as they’re writing our stuff off so we need a price list to get the $ to replace please?
Theresa. [email protected]
Thank you

No answers
Bree

Breeasked

How do I sell chefs toolbox?

1 answer
Barb M
Barb M

Bree. the company has gone into liquidation - so there not trading anymore.

Noelzee

Noelzeeasked

Can the frypans go in the oven or under the grill?

1 answer
Lozza
Lozza

Yes they can.

Kathy m

Kathy masked

I purchased my 24cm sauté pan (colour: outside coating Grey) in March of this year.

I am not happy about the outside of the pan discolouration all around. As I cannot use any abrasive items for cleaning off these bad stains - What can I use as it looks terrible to see on my cookware.

Kathleen
[email removed]

1 answer
Carol L.
Carol L.

Try a bit of Gumption or a bi-carb soda paste rubbed on it.

Sue

Sueasked

Can l have my saute pan recoated and if so how much would it cost?

No answers
Haliang

Haliangasked

Has anybody used the 6L dutch oven from Chefs Toolbox? Is it any good? They have it on special at the moment and I am thinking of purchasing one.

1 answer
Adele
Adele

I have bought the square roaster ($300), an induction cooker and some silicon utensils and the only problem I have had has been with the square roaster also the most expensive. My problem with this company is that they DO NOT honour their 10 year warranty. In fact if you look at all the reviews you will find the same response. They give the same response to everyone that "you have not used it the way you are meant to". They gave me that same response without even seeing my cookware. Buy if you're willing to take the very expensive risk. I certainly would never buy from them again. Some of their stuff if all right but I would never buy their so called non stick cookware. Contact me if you want any more info.
Cheers Adele

Caz

Cazasked

Whats the non stick layer that you use on the pressure cooker?

3 answers
TaniaP
TaniaP

I don't know as it doesn't say. You might want to get this answer directly from them. All I can say that it has a lifetime guarantee on the nonstick surface provided you use it as directed. Have had no issues so far.

Adele
Adele

I bought the square cooker, around $300 and it started sticking very soon after I bought it. I contacted Chef's Toolbox and got a response requesting a photo of the damage which I was unable to send at the time but received a response that it was due to my misuse that it was sticking, looking at the pot you could not see anything out of the ordinary or showing any damage. Not that they knew that because they never saw a photo of the damage. I was busy at the time and put it away for about 5 years and didn't use it. I had reason to bring it out again recently and of course it started sticking so I once again contacted and sent a photo of the scrambled eggs stuck to the surface but received exactly and I mean exactly, word for word the same response saying that i had misused the cooker. The life time warranty means nothing to this lot. I would never go near them again. I spoke to the person (sales rep) who I bought it from and they basically wished me good luck in having any success in trying to get a replacement for it. Feel free to contact me if you want any further info.
Adele
[email protected]

rinshedal
rinshedal

Their non stick coating is crap and their 10 year warranty is nothing but a scam. After spending a few hundreds on a pressure cooker I learnt to just buy from reputable companies.

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