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  • Customer Service
    1.0 (2)
  • Job Satisfaction
    1.0 (2)
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Henry Plump
Henry PlumpMelbourne
  • 3 reviews
  • 7 likes

Botched the most critical inspection stage

published

Engaged New Home Inpsections for a pre-slab inspection 4 weeks prior to slab pour. Rang them 1 week prior to slab pour to confirm building was going to the schedule I'd provided. I asked them if I needed to ring them again closer to the time to triple confirm, they said "oh no, we will speak directly to your site supervisor to line up before pouring commences". They didn't ring the site supervisor until it was too late. Builder told me they never came before the pour. I spoke to them and they said "ooh we were going to ring your supervisor today". Well, it's too late now, concrete has gone down and all potential misdemeanors are lost in the cement forever. The one inspection I absolutely needed to be done. Thanks guys, awesome job !



Avoid.

  • Incentivised Review No
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RachelG
RachelGGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

WOULD NOT RECOMMEND

published
  • Customer Service
  • Job Satisfaction
  • Incentivised Review No
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Spirit
SpiritGreater Melbourne (Metropolitan), VIC

Devastating experience

published
  • Customer Service
  • Job Satisfaction
  • Incentivised Review No
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Ange
AngeGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 2 likes

Absolute Fail

published

I engaged the services of new homes inspections to do an inspection on my new build. there was no liaison between my ss and the inspector by this company and an appointment was made. i received an email stating appointment has been made with ss. I got a call from the inspector saying, he's on site and he cannot inspect as fascia and gutters were not installed and for that reason he could not inspect the frame. I knew there will be a charge so i asked inspector and he said $120. I later got an invoice for $360 which i feel is very unfair and a big bill for doing nothing, as he could have at least inspected some part of the frame which was completed for that amount. Terrible service and i will never recommend company to anyone.



New Home Inspections
Kevin M.New Home InspectionsSend a private message
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Questions & Answers

angeloferraro
angeloferraroasked

Hi, I am wondering if you routinely check whether or not a prospective franchisee or inspector has a history of being a disqualified builder, either due to breaches to the relevant building act, or through insolvency due to a domestic building insurance claim being made against them by a former homeowner.

2 answers
Siddharth M.
Siddharth M.

No I don’t, I prefer recommendations from people I trust and keep your options open.



angeloferraro
angeloferraro

Thx Siddharth. My question is directed towards the owner of New Home Inspections rather than current or past clients.

Mat
Matasked

I am wanting answers, I had a report completed by new home inspections, the builder disputed a significant item on the list and NHI now don't return calls or emails and have blocked me on FB. Thanks for your help, happy to take my money but that is were the service seems to end.

No answers
avi
aviasked

Hi Guys,
I am thinking to engage your services for my build, what do you have to say about a review left above by Chilli ? That totally defeats the point of independent inspection when your employed inspector dont care about their work ?

1 answer
Cam
Cam
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  • ACN: 149410533
  • ABN: 50149410533

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