nlc Questions & Answers

Hi Joe,
Thank you for your query. Could you please email your full name, contact details and car registration to [email protected]? Based off your details the customer support team will be able to assist you.
Thanks,
Lucy

Hi Sylvia, thanks for your enquiry. To answer your question, could you please email your best contact details and car registration to [email protected] so that I can arrange for a customer support representative to contact you? Thanks, Lucy

Hi John, thanks for your query. Fees (i.e. Establishment or Administration) are based solely on employer arrangements. We will be more than happy to discuss fees associated to your employer if you would like. Please let us know of a contact number and preferred time-frame and we will be more than happy to follow up with you. Alternatively, please feel free to contact us on 1800 652 652 to discuss in further detail.
Thanks, Lucy

Hi there,
A payout figure is inclusive of our nlc penalty (which is one finance payment and usually when an upgrade is occurring can be waived) as well as a Macquarie Leasing Penalty (which is approx finance payment) as well as any outstanding finance payments, the RV and a credit of interest.
I hope this answers your question, please let us know if we can assist further.
Kind regards,
Lucy

Hi Kevin,
Please be advised that if you are leaving your employer, the nlc running cost account would need to be reconciled. If you are leaving your employment due to an involuntary redundancy and your lease included redundancy insurance, please call through to our insurance team on 1800 652 652. They will be able to advise further on what this covers.
Once you have left your employer our team will begin to reconcile your running cost account. Any positive balance will be returned to your through your payroll at Telstra and any negative balance in the account will be invoiced to be paid back to nlc through your employer. If you have any further questions in regards to the reconciliation process, please call through to our customer support team on 1800 652 652.
Thank you, Lucy

Hi Kevin,
Thank you for your question. On our website, under the 'Log into my nlc' there is a section called 'Fuel and Repairer Network'. Just enter in your postcode or the name of supplier, and you will be able to see what suppliers are in your area. If there is any issues please call through to our customer support team on 1800 652 652.
Thanks, Lucy

Hi Laura,

Thank you for your query, could you please send us a private message with your preferred contact number and one of our Customer Support team members will get in touch with you.

Kind regards,
Lucy

Hi Laura,

Just following up on this one. Do you still want some from our Customer Service team to chat with you about your enquiry?
If so, please private message me your contact details.

Kind regards,
Lucy

Hi Jess,
Depending on your employers contract with nlc this can take up to 6 weeks.
The reason for this is that we have to ensure all invoices from expenses have been received and confirm deductions and payments from your employer (again, depending on their contract and payment structure).

Feel free to contact customer support on 03 8699 7000 for an exact ETA on your termination report and balance.

Thanks,
Danni
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