Oneflare Questions & Answers

Hey Frank, Thanks for contacting us. You can contact us via email at [email protected].
If you have a business account with us you can contact 1300 306 727
If you do not have a business account with us you can contact 1300 138 827.

I hope this helps, Please let me know if you get stuck.

Hey Mary, Apologies that we missed your question. If you're still looking for a business you can post a job request on Oneflare.com.au. To get started you'll need to enter the service you need (Handyman) and then the suburb where you need the work done. We'll ask you a few questions about your job and then send to to local businesses so you can compare quotes. Please let us know if you get stuck, you can email us at [email protected]

Hi Sarah,

Simply scroll down to your 'Past Work Folder' on your 'My Profile' page and click the 'x' button on the photo you wish to remove. You can get in touch with us at [email protected] if you need any help with this.

Hi Ray,

If you can get in touch with us at [email protected] we'll be happy to fix this up for you right away. Speak soon.

Hi Trudy

I know you're looking for other businesses to speak with, but if you want you can call Oneflare Business Solutions on 1300 441 593 to answer any questions you have in the meantime. Hope to hear from you soon.

Hi Charlie,

I can confirm that your notifications should be green if you wish for them to be on. If you're not receiving these SMS, please get in touch with us ASAP on 1300 306 727 9am-5pm AEST so we can double check what's going on.

Hi J.O.N.D.I,

We are happy to remove all documents you've submitted to Oneflare, close your account so we don't send you any correspondence and remove you completely from the Oneflare directory. There may be a 24 hour delay with some communications being sent out after you've closed everything down.

We do keep your account on file just in case we need the information in the future. An example may be if another person tries to register with your business details or if you decide to re-register we have everything there for you to easily start up again.

Please send us an email to [email protected] if you keep receiving emails so we can double-check that your account has been closed correctly.

Hi Maureen,

To take a look at reviews of businesses who quoted on your job, simply click on your 'My Jobs' tab in your account, then click on the correct job request and click the name of the business you'd like to check out. This will take you to their Oneflare profile page where their reviews will be listed.

Give us a call on 1300 138 827 if you need any help with that.

Hi Ben,

We'd love to get this sorted out for you, if you could give us a call on 1300 306 727 that would be great.

Hi Leonie,

Some of our businesses have had Police Checks and even Working with Children Checks completed. If so, they can submit the certificate to us to verify and then we will display the certificate name on their profile. Keep a look out for this and always remember to request one from the business personally if you'd like to engage a business who has had these checks done.

Hi there,

Thanks for reaching out to us. Are you able to please PM us with your full name and the name of the business you hired? I will pass on your details to the necessary people to be able to help you with this matter ASAP.

Thank you, and I look forward to hearing from you.

Hi Ninah,

If you're looking for an Electrician in Sydney to give you a hand, you can hop onto our site and fill out a job request. Then we will send that request off to the businesses in your area and you will receive up to 3 quotes. Then it's just a matter of contacting the businesses and picking the one that suits you the best. Here's the link to post that request - https://www.oneflare.com.au/

Best of luck with your job!

Adele

Hi HWP,

Thanks for reaching out - this sounds like a very unusual and undesirable situation to be in. On Oneflare, we expect our businesses to be reliable and truthful with customers, and if not, we would like to sort it out as soon as possible. We'd love to help you out, so please call our Customer Happiness team on 13 18 18 or alternatively, email [email protected] with the specific details of the job, the business and your account too. This will be made a priority to follow up with the business and resolve any issues or concerns you may have at this point.

Thank you and we look forward to hearing back from you,
Jenny

Hi Vanessa,

Good question!

Unused quotes do expire at the end of the month so the answer is no, they don't roll over.

If you are looking at signing up I suggest speaking to one of our consultants, they will help you choose a package to suit your business needs and the demand in your area so that unused quotes aren't something you have to worry about.

Feel free to give us a call anytime on 13 18 18 if you wanted to speak about it!

Thanks,

Harrison

Hi Denise,

Thanks for getting in touch.

If you would like to request free quotes for a Tiler or Handyman, you may do so by visiting either of the following links:

www.oneflare.com.au/tiling

or

www.oneflare.com.au/handyman

Specify the requirements of your job by answering the ensuing questions and we will then ask some relevant experts to quote on your request.

if we can help in any way possible, please don't hesitate to get in touch. You can reach us on 13 18 18, or at [email protected].

Warm Regards,

Christina

Hi Seooptimise,

Thank you for your question.

Anyone wishing to discuss removing their listing should contact our support team directly.

Our email address is [email protected], and we can be reached via phone on 13 18 18.

Thanks,
Christina

Hi Fabians, my apologies for the delay in response.

To answer your question, payment for the job is not made through Oneflare. Upon completion of the job you are to pay directly to the business.

I hope this helps and that the job was completely smoothly.
If there is anything else, happy for you to contact us again!

Cheers,

Priscilla

Hi Baramame,

Thank you for your question.

Would you mind sharing a link with me which contains the reviews you're unsure about?

That way I can clarify specifically what the reviews pertain to.

I'll look forward to hearing back from you.

Warm Regards,

Christina