Ouffer Questions & Answers

I'm sorry I couldn't find one .

They wont give you their number and you are lucky if they reply your email. Good Luck

Here is a number for Ouffer but don't expect a reply - 8093 3888
3 of the options offered for customer service cut out
Option 2 to feature your business goes to voice mail and I have not had a return call...

A telephone support line would make their business more transparent and would provide a much more ethical approach toward customer support.

Ouffer Australia Pty Ltd. - Businessweek investing.businessweek.com/research/stocks/private/snapshot.asp?... Australia. Founded in 2010. Phone: 61 2 8093 3888. Fax: 61 2 9247 3160. experiences.ouffer.com ... I found this contact number for them after searching for a bit. I hope this helps

Thank you for your help. I wish the number was promoted instead of kept hidden

Hi David

Try the various government bodies that are supposed to assist with such unresolved matters. They are the ACC, Consumer Affairs, Ombudsman and others that I am not aware of.

If your payment was made with PayPal contact them. They are a great resolution resource.

Goodluck.

thanks mate will try anything

If you paid by credit card you can dispute the transaction through your bank, who then chase the merchant on your behalf. If you have proof to substantiate your claim the bank will retrieve your money.

May I suggest you contact Ouffer ASAP about the matter as I am just a customer like you.

Their support email is: [email protected] unfortunately, they don't seem to provide a contact phone number. Good luck for a happy outcome.
Cheers

Please email Ouffer customer service to ensure you have valid number and date on voucher.

you could try bombarding them with emails might get some response if your lucky but it will become a very stressfull situation for you good luck

f8bh9a just got a reply from infinity saying the voucher number dosn't match with there reference code well it did a week ago that was untill we tried to book in

Ouffer official don't bother with the crap about I'm going to fix something you have no intention of fixing just more disappointment

Email Ouffer and explain the circumstances. Make it clear that you will formally complain to Consumer Affairs. If you persist they may well refund your money.

Strangely enough - NO ! Only contact by email :(

Hi Ouffer, my case #21053. Your customer support Diankarla doesnt seem to read my messages as I keep getting responses that ask me to do the things that are no do-able and as a result, that is why I have sought a refund (credit to my credit card). I dont want a credit as I just cant contemplate ever having to deal with customer support ever as they dont respond on a timely basis and when they do, they dont actually do anything to help resolve the issue. Just sending an email with nothing (because they dont actually read nor absorb what the issue is) is not a response. The supplier has confirmed she was happy to provide a refund as she is unable to fulfill the offer. Thanks heaps.

Mincha I think they are however im not too sure. Sorry I can't help any further

I think they are same. As of now, groupon, spreets, scoopon, cudo control more than 92% of deals market. I've already got burnt with ouffer, you can see the comments over here, they are terrible, better be safe than sorry.

Hi Jade, I received them eventually, but they dont work. They switch on but you cannot access WIFI with them, they have no android apps loaded (no google play store either), the touch screen doesnt work and one of them continually switches itself off.
I have been continually emailing, ringing them but have not yet received any replies. They truly are a rip off organisation and I cannot believe that this has not been bought to peoples attention by the news or consumer watchdogs. I wasnt aware of anything bad about them before I made the purchase now I'm $200 down and very,very angry.

Thanks for your information Tracey, you are deffinetly correct in everything you say, so the conclusion is your dammed if you get the tablet and dammed if you dont

No idea sorry. The email address I have been sending my queries to is [email protected]
Let me know if you get any response with Help desk. Pretty much about to give up, luckily I only bought 1 voucher from them unlike some reviewers who spent hundreds. Thanks!

There is no help desk – just an email. That is how they can keep stalling you.

It has been such a long time since the purchase and all I receive is a promise of someone getting in touch to resolve the issue, can you advise a time frame within which this will be resolved as it has gone on long enough with several emails and no real action, just automated responses.

Hi Sandy,

I'm still waiting on a reply too... I haven't purchased a watch from Ouffer, so cant give you any feedback on that. I won't be buying anything from Ouffer ever again.