Ouffer is offering $10 store credit to their customers to encourage them to write a positive or negative review. It is possible that reviews were written by customers who received such a reward.
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Ouffer Questions & Answers (page 2 of 2)
29 questions from our users
Nat76asked
I have been waiting for 11 weeks for a product I ordered from Pop. All of the emails I have sent chasing it up go unanswered except from the blasted auto reply. Is there someone I can contact directly to find out what is happening with my order?
2 answers
Jamal A.Ouffer
Hi Nat,
I'm more than happy to assist with your enquiry. Could you please provide me with your Desk ticket number so I can better assist you.
Kind Regards,
Ouffer Customer Care
This has been addressed in my review. Thanks.
James lynchasked
Has anybody purchased the portable air conditioner and now been told shipping will be at least 8 weeks and not the originally stated 4 weeks?? Trying to resolve the issue but am not getting any reply from ouffer.
3 answers
Jamal A.Ouffer
Hi James,
We are experiencing some delays in our warehouse that are affecting our delivery times.
Typically 90% of our orders are delivered within 2 - 4 weeks but unfortunately in this circumstance the product is likely to arrive in late January.
Kind Regards,
Ouffer Customer Care
At the end of summer holidays?? Good stuff. Anyway why do I get a response on here and no one replies to emails? I have put in a request for a refund.
Yer I would like to know why we can get our answers on here, yet you dont answer on facebook and take forever with emails or only have a auto response. Crazy
A.Jasked
Has anyone got a 'phone number where I can call Ouffer??
1 answer
Jamal A.Ouffer
Hi A.J,
Unfortunately we do not provide a phone based service at this time. Please email [email protected] for any questions or enquiries.
Kind Regards,
The Ouffer Support Team
Tracy54asked
Can someone please contact me regarding a purchase I have made. Dates have been printed incorrectly.
1 answer
Jamal A.Ouffer
Hi Tracy,
Could you please email our support team at [email protected] and we will endeavour to get back to you soon.
Kind Regards,
The Ouffer Team
Sohelasked
I bought a car vaccume cleaner few weeks ago. The voucher has already been expired and I didnt get my product yet. They suppose to send that product to me.What should i do now. can I get the phone contact number for ouffer?
2 answers
You can email them, and see what they say. If they don't resolve the issue satisfactorily, you can go to the ADMA or the Fair Trading department and they can advocate for you.
Jamal A.Ouffer
Hi Sohel,
Please email us at [email protected] and we'll be more than happy to look into this for you.
Kind Regards,
Jamal
Team Ouffer
Tom Casked
Please could you reply to my email re shipment address - Receipt No: 3303-9937-8065-7684
Very concerned my items will go to the wrong address. Please reply to confirm correct address as per email yesterday to Greg and today to support
1 answer
Jamal A.Ouffer
Hi Tom,
Thanks for getting back to me with that information. Once the deal has finished on our site, shipping can take up to four weeks.
You have nothing to worry about in this case :)
Cheers,
Jamal
Team Ouffer
Andrew18asked
I purchased a voucher from Ouffer 1 week ago but the voucher has not appeared on my account for downloading / printing. Despite my contacting them via their helpdesk, and someone called "Tia" apparently looking after my enquiry, and a further 3 follow-ups on my part, I have heard nothing more.
Has anyone else had this experience?
1 answer
Jamal A.Ouffer
Hi Andrew!
I'm the Customer Service Team Leader here at Ouffer.com and I would like to assist you with locating your voucher.
I'm sorry that you have not been able to locate your voucher.
Unfortunately I don't have access to your details and as such, it's difficult for me to assist you further right now, but please feel free to email me directly via [email protected] and I will endeavour to get back to you very soon!
Kind Regards,
Jamal
Team Ouffer
MLasked
Has anyone ever purhcased vouchers from Ouffer where you only have 1 more day to make the purchase only to find that the deal has been extended the following day and the day after that and the day after that? I have made my purchase and have recieved my voucher but the it states that my order will get sent to the supplier once the deal finishes. The voucher is valid for 3 months. If i'm not sure when the deal is actually going to finish, how do I know if my order will ever go through?
1 answer
No, I didn't have that experience. However, I had a hell of a time getting two credits on my credit card for dud vouchers from Ouffer. Eventually I had to go to my credit card issuer to get the credits back on my card. I would highly recommend staying away from Ouffer.
leanneatkinson2010asked
Why are they not answering my emails?
fraudulent businesses make them look like ?? Two appointments using OUFFER vouchers, 2 times they wouldn't accept vouchers.
1 answer
Ouffer is terrible! Wouldn't refund my money after the provider didn't honour the vouchers.
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