My wife and I booked in to a 75 minute full body relaxation massage and various treatments on board the Pacific Dawn on 4/3/2020.
What a disaster! Taken to a room directly above or next to the ship’s engine room. Constant grinding of metal, sirens sounding, motors roaring and the constant slamming of metal? At times it was deafening in the room and a couple of times we all jumped from the crashing noises.
Not relaxing, most stressful 75 minutes.
The manager (Female polish employee) didn’t careless and acted ‘surprised’?? The two masseurs/con...Read more

1. If you can’t do stairs disability unfriendly. You have to do stairs to get off the ship.
2. Staff not pleasant
3. Furniture tired scratched not maintained
4. Bed great
5 Air conditions turns off at night reason they say water temperature (go figure)
6 Food limited not at all exciting unlike carnival and royal carrabean
7.Resterant food average, very small serves like really small. The pantry food just isn’t up to scratch to the other cruise lines.
8. Alcohol expensive yes I know it’s holidays.
9. Tenders very hot
10. Adult area 2 spas takes max 5 people that’s it, pools x 2 very small mid ship....Read more

Booking was easy. Cruise control good way to pay. I had a flight cancellation and rang P&O customer service but they were completely useless as couldn’t tell me when latest boarding occurred. So rescheduled flight for day before and had to book accommodation.

Food in pantry wasn’t great. Long line ups at some places. Waterfront ok but only restaurant available so very little food variety. SALT was excellent but you pay for it. They accidentally charged me $59 twice and took three days to remove from my bill.

Cafe was a gem and highly recomme...Read more

We are regular cruisers, taking multiple cruises per year on Celebrity and NCL, I had not been on PO since I was a child and was looking forward to a quick Island break. What a disappointment, I will never travel with this cruise company again. The customer service was appalling and they should be ashamed of themselves, over the 7 days I witnessed staff push passengers out of the way, roll their eyes at guests and display inappropriate behaviour and poor attitudes. The food was not edible in either their waterfront restaurant or the Pantry. The...Read more

I booked a cruise departing from Brisbane from 18 Jan to 25 Jan 2020. My booking number is “5GXVXC”. In May 2022 I used my credit card to paid $729 deposit through the phone. No one told me when and how to pay the full amount, so I believed the rest would be deducted by P&O from my credit card directly before the payment due date or before departure.
I didn’t receive any email or call from P&O since then, except those promotion junk emails, which means P&O knows my email address correctly, but just didn’t contact me in any means with regards t...Read more

Great cruise apart for the disappointing food. The food in the Pantry and the Waterfront was always nearly cold. The choice for me was very limited as I dont Eat pepper or spicy food and most was this food. The bacon and toast was really bad. The bacon was dry and overcooked and you could not cut it. As was the toast. I sent my meal back in the Waterfront one evening as it was a chicken schnitzel which was cold and dry and they brought me another and it was almost the same. So disappointing was also when you ordered dessert they do not have fr...Read more

I came back last week from the Pacific Dawn cruise departing from Brisbane to Airlie beach 4 night cruise. I read a lot of reviews before going and most of them were negative so you can tell I was super nervous. first the embarkation was good well organised our check in was at 12 but we arrived earlier around 10 am and there was a lot of people so try to be there earlier. we start to board at 11 am so that was a plus for me because as soon as you are inside the holiday starts. we went first to the cabin it was on deck 5 and very close to the ed...Read more

My wife and i just finished a September 2022 Barrier Reef discovery cruise . I had read the mostly poor reviews prior and was a little nervous what to expect. After a previous cruise back in 2005 on the much larger Carnival Victory Ship out of Miami, we had previous experience of cruising.

I have to say overall we had a great time and enjoyed the ship and experience, but have to agree with the overall poor food comments. This was the only issue, but we are not obsessed with the food side and not big eaters, so we made the most of it, found wh...Read more

Firstly, I need to say that my view was coloured by a previous cruise on the ‘Ovation of the seas’, a new ship with amazing technology and entertainment facilities.
Comparing theses 2 ships is possibly a bit hard, but they both offer a holiday at sea, so comparisons should be valid.
The view on approaching the ship was rust stains spreading all over, not a good start.
The room was OK, but no kettle for a cup of coffee in the room was annoying.
The entertainment was ordinary, but the seats in the old theatre were good, lots of leg room, enabling...Read more

We are 3 professional woman who booked a suite to attend a conference being run on the Dawn by Education at Sea. We booked a suite and were allocated cabin 11115 on deck 11.

Our initial impression was Ok. The suite was spacious and had obviously been refurbished recently. The ship overall looked tired, but not too bad.

The first day in the dining room looked promising, until the food was served. The food throughout the cruise was terrible. Cheap, tasteless, and limited selection. The lunch menu in the dining room was not changed for 5 ...Read more