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5 questions from our users

Jen

Jenasked

This is the second pain mate I’ve bought. Both have worked well until I buy the replacement kit and change the pads and battery. I now have continual beeping when I turn it on and like my last experience I feel I have now wasted $20 on the replacement kit.



2 answers
OldManEmu
OldManEmu

Continual beeping means only 2 things 1: Flat battery and 2: The silicone aren't making EXACT contact, press around the centre then work outside.
Test them on your arm to confirm they work properly, hold them tightly.

Please trust me, I brought replacement kits as well, they wouldn't sell dodgy stuff.

You have to put the new gell kits on properly as well, which isn't that real important, what is important, a proper seal, what I don is press the Painmate firmly while switching on, press once, wait then press again, if there's a perfect seal, it wont keep beeping and check batteries.

If this doesn't work, then sadly, you have faulty product or some sort of liniment on your skin.



These gell packs work on the same principle as those in hospital when you get your heart and so on checked.

Batteries dont last that long either.

These Painmates are pretty good, not as good as exercise though.

Jen
Jen

Both The pain mates I bought worked perfectly until I changed the batteries and pads with the replacement kits. It seemed a simple process but am now wondering whether the replacement kits are worth buying after my experience.



Deb F.

Deb F.asked

Is it helpful for hip bursitis.

2 answers

If you could get one that go's..perhaps

Fired Up
Fired Up

Get a friend to check the company website for the correct answer obviously

Michelle P.

Michelle P.asked

I have used it 3 times & now it will not work. I turn it on & get the beep & feel a little current & as soon as I try to increase the current it starts beeping & will not stop for a minute & nothing happens. I have put in a new battery (one supplied by yourselves) & still nothing

3 answers
TJ
TJ

Hi. Take the plastic protective sheet for the sticky pads and put back on top of pads. Squash down and spread the pads especially around the edges. Carefully remove the plastic from the sticky pads. Now apply to you skin. Let sit for a min or two and try again. A little weird I know but seems to work for me. Also I keep mine in the container reapplying the plastic sheet each time I'm finished and have pla ed an old silica gel pack inside the container to absorbe excess moisture off the pads.

OldManEmu
OldManEmu

The Painmate Gel isn't making good contact, the continue beeping means not making good contact.You have to keep pressing the plus sign for high intensity, if it just keeps beeping, not making good contact, easily proven by putting it on a flat easy part of body and pressing down, like you forearm.Reset by pressing and holding minus button until it goes off.

Fired Up
Fired Up

Get a friend to check the company website rather than asking the public

Mary G

Mary Gasked

I love my Painmate and have had it for a long time. At the moment it is doing a fast beep when I turn it on. I have changed the battery but it still is happening . What makes it do that and how can I stop it?

1 answer
Jaye
Jaye

Hi Mary, this happened to me once and it was because i accidently bought a disc battery with lower volts. If i remember correctly, pain mate needs 32volt disc battery. Otherwise, when my pain mate does that beepy thing, its because it doesnt have correct contact with my skin so i change my pads. Problem for me is that my skin is quite oily so i have to use an alcohol based wipe for my skin before using the pain mate.

leroybasset

leroybassetasked

Can it be used on osteoarthritis in fingers and how long does it help after use?

3 answers
justkatz
justkatz

It can definitely be used for osteoarthritis as I suffer that in my neck, shoulders and knees but this painmate tens machine has to sit flat so to use on your fingers would be hard. I don't have it in my hands or fingers so I guess I could try it out and see how well it sits across the top of your hands and give my results.

justkatz
justkatz

I've just had a look to see if it is possible to put on the top of your hands and it just doesn't work well at all because it does need to be flat.

I know my ex mother in law had osteo in her hands and she reckoned that Goanna Oil worked great for her. I have no idea if they even have this on the shelves anymore.

Jaye
Jaye

For my muskeloskeletal pain, the painmate works only when the machine is on. Once i take it off, the pain is still there. Bascially it just interupts the pain signal in the brain, it doesnt have any long lasting effect or 'cure' for my pain but it gets me through the day.
I tried using it on my scapula but the pain mate really only operates when it is completely flat.

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