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Pet Circle Questions & Answers
11 questions from our users
Susanne J.asked
Where is my money, I have had a order of $130 which was made in November didn't get it, phone call after phone decided to cancel my order they said 5 working days my money would be back in my account still waiting, this is the worst company i have ever delt with. Handing over to the credit company.
3 answers
Pet C.Pet Circle
Hi Susanne,
Thank you for taking the time to get in contact with us.
I am sorry that this was not a good experience. It's definitely not the service that we want you or any of our customers to have.
Your comments concern me, I would love to investigate further if you could send an email to [email protected] with the subject line " ATT Lily" along with your order number. I'll look into this and contact you directly
Kind regards,
Lily.
What! I have call sure a few times try to resolve this, everyone I have spoken to tells me the same thing, ( I'll get back to you) but of course no response, sick of waiting. Look up my account Susanne Jakovidis 262 Greigs Rd Rockbank 3335 [email protected], t his all started in November
Pet C.Pet Circle
Hi Susanne,
Thank you for getting back to me, I will now investigate and contact you directly.
We do recommend that you remove your personal information such as address and email address from a public forum.
Kind regards,
Lily.
southernfoodluvaasked
My order went missing. (not delivered...no one knows where it is) The customer service rep who is "helping" me said she would be happy to organize a refund if it has indeed gone missing. does anyone know if they do refund is this something i'm going to have to ask American Express to help with? (purchase protection thru amex)
1 answer
Pet C.Pet Circle
Hi Southernfoodluva,
Firstly I am sorry that your order has not been delivered.
Once an investigation is completed, if your order is deemed missing the representative dealing with your case can process a refund there is no need to contact American Express. The refund will go directly back into the original method of payment.
I hope this helps clarify although if you would like me to look into the further please feel free to send an email to [email protected] Att: Rebecca along with the order number and I would be happy to take a look and contact you directly.
Valma D.asked
Could I have my 9kg of hypoallergic every 14 weeks not every 16weeks
1 answer
Pet C.Pet Circle
Hi Valma,
Thank you for getting in touch with us.
We are happy to help you change your auto-delivery schedule all you need to do is give us a call on 1300 608 003 or email us at [email protected]
Kind regards,
Lily.
Valma D.asked
Could i have delivery at 14 weeks instead of 16 weeks.
1 answer
Pet C.Pet Circle
Hi Valma,
Thank you for getting in touch with us.
We are happy to help you change your auto-delivery schedule all you need to do is give us a call on 1300 608 003 or email us at [email protected]
Kind regards,
Lily.
Theresa J.asked
why I have been charged for cat stuff I did not order returned and my husband also phoned you to cancel?my name is Theresa jeans amount 20.93 email [email removed] com date august 2nd please refund me Theresa jeans
1 answer
Pet C.Pet Circle
Hi Theresa,
Thank you for getting in touch with us.
For your own security, we would advise to avoid posting any personal information on a public forum, I would be more than happy to look further into this and contact you directly, if possible could you send me an email to [email protected] with the subject line Attn: Lily along with your order number.
Kind regards,
Lily.
Daryl Nicklenasked
I've just received my order NUMBER: 2YM14835U2600271L. Upon pumping the boxes, I'd pumped up the soccer ball with a handle, plus the basketball with a handle with a bicycle pump, but the soccerball would not pump up. Would you be able to contact me back, to discuss this further with me. Thank-you kindly Daryl Nicklen.
2 answers
Sorry i dont work for them i only wrote a review
Pet C.Pet Circle
Hi Daryl
Thank you so very much for taking the time to write to us here.
We are sorry to hear that you are having difficulties with the soccer ball not inflating.
I have directly emailed your from [email protected] so that we can discuss this further.
Thanks, Daryl
Rebecca
warrenandchrisasked
I was going to put a order in for a 12kg bag of Earthborn dry dog Biscuits but it come up with a delivery cost of just under $26 where it say,s no delivery for I think over $29 so I cancelled my order my post code is 4670 and I was recommended this site by a friend who also orders hers on line in the same area for free delivery I have let her know and she said she will have a look and send me a link but she is busy and should not have to go to this trouble
1 answer
Hi. I checked my postcode against your postcode on the site. I'm in the metro area and it comes up that delivery is free. When I checked yours it comes up 'standard shipping cost dependent on the size of your order'. It appears that your area doesn't have free shipping. Send them a msg. They've always been good with my queries. Hope this helps.
Marianasked
When I ordered from Pet Circle (for the first time) I ordered a 10 Kilo Bag of litter plus food.
The delivery arrived and the man refused to bring it up to our unit, by lift, saying he was too busy and told my elderly husband to come down and get it. the box was so heavy, my husband could hardly carry it.
If he hadn't been home, there is no way I could have carried it Is this your normal delivery procedure? If so I will not be ordering from you again.
2 answers
André M.Pet Circle
Hi Marian, that is very upsetting to read. This is certainly not our delivery standard, so we will be needing to investigate this further. I am so sorry that you have had this experience with us, this is not reflective of our reputation, so it is extremely disappointing to know that this has occurred. We would like to reach out as well as get some more information from you to help with the case. If you could please send through an email to [email protected], with the title "Product Review" and we will assign it to a resolution specialist who will take very good care of you. Thank you once more for bringing this to our attention.
Almost exactly the same thing happened to me today. I checked the tracking around lunchtime today, as I thought it should have arrived by now, it was showing that it had been delivered, so I checked outside my front door, nothing there. I thought it was strange, so I walked downstairs (one flight only), I live in an apartment block, and there is my parcel, 60 litres of very heavy kitty litter, sitting at the main door. The delivery guy was obviously too lazy to walk it up one flight of stairs. The whole reason I ordered online was to get it delivered to my door because it's heavy. I had to get a neighbour to help me lift it up the stairs. I phoned Pet Circle, to provide feedback, I was in hold for a while, but they said they could call you back within an hour of leaving a message, so I left a message, no call back. I emailed them, they said they would get back to you with 4 hours, still didn't hear back.
Lynasked
Anyone had any experience with SIMPARICA flea and tick chew?
2 answers
André M.Pet Circle
Hi Lyn, if you need some suggestions or alternatives, send us an email to [email protected] and we'll be more than happy to help out. There are also some reviews on our website for this brand, check it out when you have a spare moment:
https://www.petcircle.com.au/nav/brand/simparica
Thank you!
I have just bought simparica for my dog who had never had fleas at our old house but since moving was creating her own little colony right there on her back.
Worked within 24 hours and no reaction from it.. no more fleas
gwabegar1asked
do you send orders by Australia post or a courier? couriers DO NOT come here but they say they do. and I spend weeks trying to find where it was dumped. eventually shows up in Baradine and as I do not have a car this is not suitable. australia post delivers all the way to or small village. regards chris Matthews..... chris @apolaris.com
1 answer
Ally MPet Circle
Hi Chris, we have both delivery carriers available. If you want the order to go out with Australia Post, all you need to do is contact us via our phone 1300 60 80 03 or email: [email protected] and have one of our helpful agents submit the order for you!
jessasked
I ordered dog food on Wednesday to deliver to Perth. How long till it arrives?
3 answers
André M.Pet Circle
Hi Jess, Shipping to Perth generally takes between 5 and 7 business days - hope this helps!
" To truly answer your question " I'm in Perth & I ordered $120 worth of food & toys on the 07/02/2017 & still nothing ( today is Saturday the 18th so it will not arrive till at least the 20th - so 5-7 business days what a joke! Now I have to buy some more food local as now my stock has run out which I have not saved but lost money - Not a happy customer for first & last order ?
CUSTOMER SERVICE DOES NOT EXIST. I waited 12 days to get a delivery to Perth. When it finally arrived on the 13thy day I received only half of what I ordered. When I rang their 1300 customer number I got some overseas call center, sounded like India or Phillipines, I told them I only received part of my order, all they could say sorry about that do you want a refund for the missing item. I suggested they send the missing item in an over night express bag. I got another sorry we don't do that. I will never deal with this mob again. Be warned !!!
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