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Pharmacy 4 Less Physical store (page 2 of 2)
Z33sydney
- 6 reviews
Dreadful Experience
I will do my absolute best NOT to give my money to pharmacy4less from now on. Dreadful experience. I'd bought a nail varnish the day before. Today I bought two more for my daughter and as I was paying, I asked the girl at the register about testers for the lipsticks from the same range. There were some which looked like tester lipsticks, but they were sealed. I didn't want to open any in case they were not testers. The girl said she'd ask someone about it. I said not to worry, I'd look back next time I was in town, but off she went. She ...Read more
returned with an odd older woman who said in her loud voice that there were no testers for that range, seeing they were so cheap. Maybe she thought she was still working in a boutique in 1969 or something, who knows. But she intended her remark to be a put-down, which doesn't speak well for pharmacy4less customer 'service'. After all, isn't 'cheapness' what Pharmacy4less promotes ? Or do they think we go to Pharmacy4less to find expensive items? I finished what I was doing and said I understood and that was fine, adding that I'd merely made a simple enquiry, not a criticism. That should have been the end of it, but the odd older woman had to have the last word apparently. As I was about to leave, she said, 'It's not a criticism', which of course didn't make sense. We entered an exchange of words. I disliked her attitude and said so. I'm a frank and open person when confronted by ignorance and ego. And I'm from an era when retail assistants weren't paid to instigate insults and arguments with customers. A little crowd had gathered, twittering away. The odd older woman appeared comfortable when performing to an audience. She simply would not stop or go away. I told her she was a drama-queen. In the end, I told her to go away and leave me alone and said after all, I was a paying customer whilst she worked there, supposedly to serve customers. Immediately, she insisted she did not work there. I asked why she was speaking to me at all if she didn't work there? Also, I'd seen her in that same pharmacy several times before. She'd spoken to me on those occasions, asking if I needed assistance, etc., and she'd very much appeared to be working there then. She replied she did not work at Pharmacy4less, and said, * I'm a friend *. She did not seem keen to elaborate on THAT With *friends* like the odd, older woman working for them in service-capacity, Pharmacy4less clearly does NOT want customers ! There was no excuse for the aggressive, stroppy attitude of Pharmacy4lesses *friend* retail-assistant. Maybe pharmacy4less should employ trained staff rather than allow their *friends* to indulge their ego at customers' expense. There was NO need for that woman's attitude today. I simply asked the girl at the register about testers for a lipstick range. It should not have resulted in ANY attempted put-downs from that odd looking older *friend* of Pharmacy4less. Notably, very, very few of the lipsticks in that range had been sold. Most intended buyers, like me, must have looked for testers and also been reluctant to open the lipsticks which are in the tester position on the racks. Surely, instead of trying to insult paying customers for asking a reasonable question (of someone else -- the girl at the register) the strange Pharmacy4less *friend* could have used her initiative and put a notice on the lipstick stand, informing intending buyers that they **should not expect to find testers for such a cheap item**. I've lived in this suburb for going on 18 years. Needless to say, I will not be recommending Pharmacy4less to anyone.Similar opinion? Write a review on ieatwords.com.au!
Mathew FergusonMelbourne
- 2 reviews
- Physical store
- Verified customer
Refused to refund faulty forehead thermometer, broke Australian Consumer Law
Belmont, Geelong store. Bought a forehead thermometer with claimed 0.2C range. It's either faulty or badly made - varies up to 1 degree. When trying to use on moving surface (like a child), it's even worse. Spoke to "[name removed]" the pharmacist. Very obvious from outset that he wants to refuse refund. Had to explain problem multiple times. He said "I can't put that back on the shelf" as his first excuse. I explained that as the product was either faulty or not fit for purpose, I'm entitled to a refund. He then tried to palm me off to the man...Read more
ufacturer. This is illegal. I asked him to get his phone out to Google Australian Consumer Law - he refused. He said he was the manager. I asked who the owner was - he refused to tell me. I told him I'm entitled to a refund under the law. He said I was being "passive aggressive"... in front of customers, so that was wonderfully professional. I then asked if I could film him refusing to give my refund. He told me to leave and he was calling the police... and he walked off with my goods and receipt. I had to follow him to get them back. So, now I have a forehead thermometer for $71 that doesn't work properly. [name removed] made no attempt to understand Australian Consumer Law, insulted me in front of other customers and refused a refund that I'm entitled to.Similar opinion? Write a review on ieatwords.com.au!
Not Always Happy Jan
- 13 reviews
No customer service here !
We live close to the Pharmacy4Less store at Lucas, Ballarat. Initially we found the pharmacist excellent but unfortunately he has gone and the replacement (tall) man has no customer service skills whatsoever.
He THROWS (no joke) the medication onto the counter - that is, IF he has it. He is far too keen on THROWING generic brands at customers when they specifically request the name brand. His attitude sucks !
He has limited knowledge (if he is in fact a pharmacist) and he more often that not cannot supply an item, requiring people to retur...Read more
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