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5 questions from our users

Shazzie
Shazzieasked

Hi, I have the 4 in 1 and the bottom of the bottle holder has brown rusty stain on it which cant be removed by detergent. I also found brown particles on bubby's bottles.. I tried descaling and the brown stain is still there, embedded in between the holes in the white bottle holder. Can I claim a replacement under warranty? I bought this at babybunting in around June July 2018.



1 answer
Philips Personal Health
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Ashley T
Ashley Tasked

Hi there, my steriliser has stopped working (no lights when turned on) after 5 weeks of usage. Can you please advise how best to resolve this?

Many thanks.

1 answer
Philips Personal Health
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Jacqui
Jacquiasked

Hi! I have been using the 3 in 1 steriliser and it’s great, I have been rescaling it regularly and the heating plate appears clean... however when I lifted the base to move it some green/brown water came out of the bottom?! What is this?

1 answer
Philips Personal Health
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P4nna
P4nnaasked

Hi,
I have the 4in1. Should everything in the steriliser remain wet after the cycle? Once everything is done, when I open, all items and the baskets are very wet. If I dry them, this no longe means they are sterile.
Please can you advise? I am ensuring only 100mls is added to the bottom so this is not the problem



Thanks
Panna

1 answer
Philips Personal Health
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Vick
Vickasked

How do i turn the device on? it seems the on/off switch doesnt work. it keeps flicking back go off when i try to turn it on. i had to hold it on 'on' for 4 min manually before the ready button came on. is it a faulty base that i've been given?

1 answer
Philips Personal Health
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