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SedaSydney, NSW
- 32 reviews
- 1 like
Fast, quiet & reliable.
I love how the 4-1 can be configured depending on what you are sterilising, especially when you just need to be teats or dummies so you can use to top half only. It’s pretty spacious so you can sterilise multiple things including my breast pump parts. I also love the dishwasher basket all the little fiddly bits can go straight out of the dishwasher and into the sterlizer.
It also quick so when you urgently need a bottle it’s ready in under 10 mins.
It fits into our kitchen bench top and so simple to descale & clean.
We haven’t had any issues with it & use it probably 2-3 times a day.
Purchased in January 2021 at Baby Bunting Physical store.
1 comment
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OGmumPerth
- 12 reviews
- 8 likes
- Verified purchase
Awful burnt smell has ruined bottles, baby doesnt want to feed!
I was pretty excited to have this steriliser ready to go before bub arrives as we planned to bottle feed. All the usual little niggles I can deal with - like the leaking and having to take it apart each refill getting water everywhere. But after only a couple of days of having the machine, and cleaning it properly, the metal plate inside (that creates the steam) develop brown stinking burn residue after each use - and this acerbic burning smell has permeated all my baby bottles and teats. Yes I clean it, now daily, with citric acid as per the i...Read more
nstructions. The smell is even in the plastic casing of the unit and every time it heats it not only creates more burn residue but heats up the plastic releasing the smell. Poor bub has started to refuse the bottles that have been in the steriliser (I boiled some instead as a test) Soooo much money wasted on ruined bottles that just make me gag with the smell, and the whole steriliser unit which is basically useless now. Have cleaned as per the instructions with citric acid - even cleaning daily doesnt stop the burning and smell. Utterly disappointed and frustrated at all the money I now have to find to replace ruined bottles. Wouldnt recommend.Purchased for A$129.00.
1 comment
Philips S.Philips Avent
Hi, thanks for taking the time to leave a review here. We're sorry to hear your experience with our sterilizer hasn't turned out quite positive. We'd like to look into the situation further for you an... Read more
d see how we can improve your experience. In order to do so, it would be great if you could reach out to us on the following number: 1300 363 391. Alternatively, you could reach out to us on one of our social media platforms (Facebook, Twitter @PhilipsCare). Our colleagues there are available 24/7 and happy to help. Kind regards,Similar opinion? Write a review on ieatwords.com.au!
AhsanGreater Melbourne (Inner), VIC
Terrible product! 4th replacement unit just stopped working
I bought the complete 4 in 1 set for our second baby and the unit stopped working just after a couple of weeks! No life and refuses to switch on. Philips was quick to send in a replacement after a few days. The second unit stopped working in 3 days!!! The customer service sent another prompt replacement base however i dug out the non branded trusty old steriliser from storage we use for travelling (compact). We bought this while travelling in africa 5 years ago and it still works as advertised. This unit managed to keep us same while the 3rd st...Read more
eriliser base from Philips arrived. 2 units down, we were very careful with the new one, changed the power outlet, changed the location etc etc and this time the unit worked for 4 months. Customer service sent another replacement which worked once! Only once! Now, we have 4 non working sterilisers while we wait for the 5th one, (still using the unbranded 5 year old $30 unit ) to be honest I dont’ have very high hopes for the replacement too. My partner is now of the opinion that we shouldn’t even bother with the warranty any more (still 7 ~ 8 months to go) and just trash these units. I fail to understand how a 200 $ product from a renowned brand can be so un-trustworthy. I absolutely have no faith in it anymore. Don’t bother with this product.Purchased at Toys R Us / Babies R Us Physical store.
2 comments
Philips S.Philips Avent
Hi Ahsan. Thanks for sharing your thoughts with us here. We’re sorry to hear that you’ve been experiencing difficulties with your Philips Avent Electric Steam. We can imagine your disappointment. Don'... Read more
t hesitate to reach out to our product specialists, and this way we can find out how to further assist. You can find contact information here: 1300 363 391 (AU). We look forward to your response. Kind regards, The Philips Australia TeamHi Philips S,
Sorry to say the 5th unit (4th replacement) stopped working on the very first night we used it. I dont have words. I ll get in touch with you on the above number. ... Read more
Thanks,Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Avent 4 in 1 Electric Steam SCF287/02 compares to other Baby Food Makers
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MollyjHendricksmelbourne
- 6 reviews
Amazing product!
This product was a godsend with a newborn! I could do bottles, dummies, bread pump attachments and anything else all in one! It fit everything and never skipped a beat!
I got it in an avent naturals bundle from baby bunting and every product was amazing! All packed away ready for the next baby!
Purchased in October 2021 at Baby Bunting for A$250.00.
1 comment
Philips S.Philips Avent
Hi there Molly,
Thank you for sharing your feedback with us here. We're happy to hear the appliance has suited yours and your little one's needs!... Read more
Should you find yourself in need of assistance in the future, feel free to let us know. We're always happy to help! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
NatashaMelbourne
Terrible product and even worse customer service
Purchased this product mid last year and has all of a sudden stopped working. Very annoying considering I need to use this on a daily basis. Called Philips and received awful customer service. Advised they have no stock to replace the product and cannot even advise when new stock will be in. They went on to tell me that I have to make it to the retail store in business hours so I can be there when the retailer calls them directly!! Bit hard for a working full time mum! To make it worse Philips/retailer will only refund me a partial amount ...Read more
of what they RRP is (due to it being bought in a set) so I am now out of pocket to buy a new one!!! The icing on the cake was when I lodged a complaint with their customer service (per their website) and received an email back from their customer service letting me know I had the wrong department and to contact the baby product section. Complete waste of time and totally unimpressed with the lack of care and assistance. Thanks for nothing!Purchased in June 2021.
1 comment
Michelle D.Philips Avent
Hello Natasha. Thanks for reaching out to us. We're sorry to hear about the difficulties that you have experienced and we can imagine the disappointment. This is not the kind of customer service that ... Read more
we would like to see and we like to get in touch and see if there is still something that we can do for you. We will send you a private message asking for your contact details. This way we can connect you with our colleagues directly to look into this further. We hope to hear from you soon. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Essie
- 4 reviews
Melting plastic smell stains everything ! Stay away
I purchased this steriliser only 2-3months ago and only really use it to sterilise my glass bottles however upon using it only a handful of times I have started to notice this strange plasticy smell that stained everything.
I took it back to baby bunting where i purchased it and basically told me that even phillips have given up on this item and is launching another one! I am horrified that this is a product that is sold for babies. Definitely unhealthy and I strongly dont recommend it. I have no interest in exposing my baby to a chemical release!!
Stay away !
Purchased in February 2021 at Baby bunting for A$179.00.
1 comment
Philips S.Philips Avent
Hi there, thanks for your honest review. We regret hearing that you did not have the best of experiences with the device, though. Of course, that's not supposed to happen, so we'd like to recommend yo... Read more
u to get in touch with the product specialists via 1300 363 391 (AU) or 0800 658 224 (NZ). They will be able to have a close look into it and see what they can do to help. We hope the matter will be resolved shortly! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
not reliable
today will be third time going to return the sterilizer and my baby is only 4.5 months old. This product is poor quality and keeps breaking - does not switch on in my case so I have no choice but to exchange every time. Very frustrating and time-consuming. I would not recommend this product, a very disappointing experience.
1 comment
Philips S.Philips Avent
Hi there,
Thank you for leaving a review for us here. We're sorry to hear that your sterilizer has stopped working. We suggest contacting our product team directly if you have not done so already. Th... Read more
ey can be reached via 1300 363 391 for Australia or 0800 658 224 for New-Zealand. Could you let us know if you have contacted them?Similar opinion? Write a review on ieatwords.com.au!
RabzSydney
- 2 reviews
Terrible product
I have used this product for my 4 month old son and it has broken down 3 times. I have called customer service for the last time and they said that I should opt for the 3 in 1 instead, so I returned my faulty base and was sent back the same 4 in 1 sterilizer. I'm too scared to use this as I know it'll break down again and don't want to send it back as I have wasted time and money for nothing. The customer service representative said she will also send some gifts for my troubles but nothing. Don't buy unless you enjoy wasting time and money.
5 comments
Philips S.Philips Avent
Thank you for taking the time to share your review, Rabz. We regret reading that you've had such bad luck with your 4-in-1 sterilizer, and we would like to take a closer look at the situation. Could y... Read more
ou tell us if you called the following number to contact our sevice center: 1300 363 391? If this is the case, we would like to send you a Private Message in order to acquire your contact details, so that we can reach out to our product specialists. Hope to hear from you soon. Kind regards,Yes I have many times and they always tell me the same thing, to send it back and get it replaced.
Philips S.Philips Avent
Hi Rabz, thank you for your response. We will now send you a private message in which we will ask for your contact details. Once we've received these, we will ask our specialists to get in touch with ... Read more
you directly regarding your experience with the 4-in-1 sterilizer. We're hoping to hear from you soon. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
CharanjeetMelbourne
- 9 reviews
- 5 likes
Got 6 replacement unit and still not sure whether it will last for more than a week
Avent 4-in-1 was given to us as a Gift in Feb 2016. Within 3 months, the unit stopped working. We got the replacement unit and from there we have already got 5 or 6 replacement units but none of the replacement unit has worked for more than a week. The last replacement unit I had worked only 2 nights. Though I have got the another replacement unit but I am uncertain whether it will last a week or month. What will happen once my warranty is expired. Customer service is pretty fine but the product is not.
1 comment
Philips S.Philips Avent
Hi Charanjeet, thank you for sharing your experiences. We'd like to get in touch with you to find out more about the recurring issue with your steam sterilizer. Therefore, we'll send you a Private mes... Read more
sage, asking for contact details. Thanks in advance for getting back to us. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Philips Avent 4 in 1 Electric Steam SCF287/02 compares to other Baby Food Makers
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ouicheriAU
- 4 reviews
absolute junk! don't bother
Terrible product quality and extremely poor design. The plate at the bottom burns after every steam cycle. Only had the product for two weeks and the warmer plate is already black/brown. Impossible to clean, tried cleaning it with vinegar but does not help. Will need to throw out and buy another brand that actually works as intended.
February 9th 2018 Update: just useless
Product does not work as intended. Only had it for two weeks and its been a nightmare to clean. Used filtered water and tried cleaning with vinegar after every use. As of today, it completely stopped working!!! Will need to pack everything up and return to baby kingdom - not easy to organise with a newborn! thanks Phillips
1 comment
Philips S.Philips Avent
Hi there, we're sorry to hear you are experiencing so many trouble with your brand new sterilizer. We can imagine that's not what you expected when purchasing this unit. That's why we would like to se... Read more
e how we could help you best with the issues. Could you, therefore reach out to us by phone? You can reach us at 1300 363 391 for Australia or 0800 658 224 for New-Zealand. We hope to fix this. Kind Regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
Stop working after 2month
I received this brand new 4 in 1 steriliser as baby shower present, it works well on the first 2months but today it just stopped workink. I dont have the receipt cos it’s a present, I have got the warrenty card but it saids I need the purchased proof! What should I do now ? It’s only 2 month, my friend said she bought it from toys r Us .....
5 comments
Philips S.Philips Avent
Hi Yvaine,
Thank you for your review and sorry to hear the steriliser stopped working after just 2 months. We suggest contacting our product team directly to see what the options are without the rece... Read more
ipt. They can be reached via 1300 363 391 for Australia or 0800 658 224 for New-Zealand.thx guys~I have contacted the service team and will post the base to them for a replacement :) Will see how it goes after that.
Philips S.Philips Avent
We're glad to hear that our colleagues are arranging a replacement for you, Yvaine. Thank you for the update and enjoy your weekend!
Kind regards,
The Philips Australia Team
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objectivist8Perth, WA
- 8 reviews
Philips is junk - failed within days.
We have a newborn and after the 3rd or 4th use it stopped working. We used distilled water every single time and dried everything after each use. We followed the instructions to the letter.
Babies'R'Us just replaced the unit without fuss however it is a huge inconvenience getting out of the house with a newborn, especially when we had to package up all the other items that came with it (we bought this in a pack including a warmer, bottles, etc.).
Given every other review here is stating the same issue, we now assume it will be breaking do...Read more
wn continuously - just what we need. It is funny - after it stopped working we were thinking about what other appliances we have had fail over the years. In almost 20 years we have only had this and a Philips iron fail (days after the 2 year warranty expired). Lesson learned, Philips is cheap junk.1 comment
Philips S.Philips Avent
Dear customer,
Thank you for taking the time to leave us a review here. We're sorry to hear your electric steamer has stopped so early on. We can understand this isn't what you expected. It's good y... Read more
ou've already managed to replace it. If you're facing any other problems with your current steamer, don't hesitate to reach out to us. You can call us atSimilar opinion? Write a review on ieatwords.com.au!
Jon GSydney
- Verified purchase
Very bad product - avoid at all cost.
Same bad experience as the all the other reviews on here. After using 3 times a brown stain appeared on the element and all of my week old babies stuff smells of burning. Can't use it. Irrelevant of local water quality this is not acceptable for a Phillips product. I know the advice is to clean with vinegar but try doing that every time at 3.30am with an angry newborn screaming at you. Would love to get my $179 back. May as well throw it in the bin.
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clhredbank plains
- 5 reviews
- Verified purchase
Stopped Working and store wont replace!!
I purchased this product 31/03/17 and used it for the first time in June. It has now stopped working. I went to turn it on and it doesn't work. We rang the store up we purchased it from and they cant replace until it has been sent off etc....Now we are without a steriliser and we use this for convenience so it goes on at night, so I can get up and express at during the night and day so we can feed our son and now we have to boil and dry and store. So my nights are going to be a lot longer when I am already getting minimal sleep with a newborn. Looking at this page everyone seems to have the same problem.
1 comment
Philips S.Philips Avent
Hello, we're sorry to hear about the difficulties that you have experienced. We like to get in touch and see if we can help you.
Please call us on: ... Read more
1300 363 391 Mondays to Fridays: 9:00 am - 5:00 pm EST Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
NamitaSydney
Not reliable
I, also, have issues with this 4 in 1 full kit steriliser. The on/ off button does not work even though you press it hard. Either you have to hold it for 6 minutes or have to get it replaced
Only used it for 2 months on occasions. And shocked to see the on/ off button does not work. Paid high price for it. Looking forward to get it replaced
1 comment
Philips S.Philips Avent
Hi there,
Thanks for reviewing the steriliser. We're sorry to hear of the inconvenient experience you've had with the appliance. This is far from ideal, of course. It'd be great if you could call us ... Read more
at 1300 363 391, as we'd like to see if there's any way to solve this matter. Hope to hear from you soon.Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Avent 4 in 1 Electric Steam SCF287/02 compares to other Baby Food Makers
Know better, choose better.
StanSydney, NSW
- Verified purchase
Very unreliable, our 4th one replaced under warranty just broke today! :(
Whilst I appreciate Philips is being responsible and replacing these under warranty, I think having to replace anything at all would be an inconvenience for any end user. We are currently up to our 4th one which literally just broke again (after replacing our 3rd one exactly this time last month). It does get to a point where it is simply ridiculous and I am certain this is costing Philips a lot of money, and wasting a lot of the customer's time.
Replacement history:
1) Bought 10/02/2016 (before baby was born) - Only unboxed and started usi...Read more
2 comments
Philips S.Philips Avent
Hi Stan,
Thank you for sharing your well-elaborated review. We understand that it can be very tiring if you're running into trouble with the steriliser so often. It's great to hear that you're taking... Read more
good care of the product, too bad it doesn't help in preventing the issues, though. It sounds like you have bad luck considering the steriliser. We've been in touch with our product specialists, and they would like to get in direct touch with you to get to the bottom of this. We'll send you a private message shortly, in which we'll ask you for your contact details so the team will be able to reach out to you. We're hoping to be in touch there! Keep an eye out for our message. :-)Two years have passed, I'm now onto my second child. The 5th replacement that we got basically got taken out of it's box this month to sterilize the bottles for our newborn.. fingers crossed it works ... Read more
well... And sure enough, within 2 weeks, the brand new unopened 5th replacement also promptly stopped working... Power switch does nothing, the unit simply doesn't respond anymore. By this point I figured we're well out of warranty - obviously, and by this stage anyone would be curious as to what the heck is going on with these devices. So I decided to take a screwdriver and open it (yes I know my non-existant warranty is now void as a result of that)Similar opinion? Write a review on ieatwords.com.au!
VirginiaHampton
Good if it would stop breaking
We're on our way to Baby Bunting at the moment to replace our steriliser for the second time in 5 months. It randomly stopped working (again) yesterday. Very disappointing and frustrating.
Other than that, I am happy with the unit. When it works it is very convenient. Seems like a lot of people have the same issue.
1 comment
Philips S.Philips Avent
Hi Virginia,
We're sad to see you've been having such trouble with the Steriliser, but it's good to see you're happy with it when it works as it should. If you like us to help, please don't hesitate ... Read more
to reach out to our customer care colleagues on 1300 363 391if you're in Australia, or 0800 658 224 for New Zealand. They're always happy to assist. :)Similar opinion? Write a review on ieatwords.com.au!
As if having a baby wasn't hard enough.
I purchased this bottle steriliser and just about to package it back up and send it back to Phillips advent for replacement. For some reason even though I have followed the instructions it stopped working for the fourth time.. yes the fourth time. These units are absolute garbage.. please email me if you need proof..
Mums shop somewhere else .. steer clear of this item not worth the stress of being without a steriliser for the 4:-5 day period it takes to replace...
1 comment
Philips S.Philips Avent
Hello Suz, that doesn't sound good and we like to see how we can help. Please contact our Avent team here: http://www.philips.com.au/c-w/support-home/support-contact-page.html for further assistance.
Kind regards,
The Philips Australia Team
Similar opinion? Write a review on ieatwords.com.au!
MylenePerth, WA
- 4 reviews
- 3 likes
Disappointed
I have had my Avent 3 in 1 steriliser for less than 10 weeks and it stopped working all of a sudden today. It was working fine this afternoon but now the light does not come on and it's not sterilising. Not sure what to do and what is wrong with it. Quite disappointed that it's stopped working after only 10 weeks or less! Expected more out of a Philips Avent product.
4 comments
Philips S.Philips Avent
Hello Mylene,
We can imagine your disappointment! Thanks for reaching out to us and making us aware of what happened. Please do'n't give up on us just yet though! Would you mind giving us a call at ... Read more
1300 363 391? Our Avent team there will be able to help out. It would be best if you can share the serial number with them as well, which you can find at the bottom of the device. We hope that you will give them a call, Mylene.Thanks. Unfortunately you guys are closed on weekends. So I returned my steriliser to Baby Bunting (where I bought it) on Saturday and they said that they had to keep it til they got in touch with the... Read more
Avent team as well before proceeding with any exchanges or repairs etc. So I went the whole weekend with no steriliser which was a major inconvenience and still waiting now to get a steriliser back.Finally got my swap. Thanks Avent for the quick follow up over the phone.
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ShonySydney
faulty steriliser
My baby is 9 days old and already I have had to change my steriliser twice
The metal part seems to smell burnt and has discoloured
I have followed all instructions drying the bottom correct water level ect
It has been very frustrating trying to find a replacement late at night but also not knowing if this could be a health hazard
The unit is also meant to switch itself off but sometimes won't
6 comments
Philips S.Philips Avent
Hi Shony,
If you see white or brown spots on the appliance (heating element in the base, baskets, lid) or on your sterilised items this means scale has built up there. This is normal, harmless to hea... Read more
lth and occurs more quickly in hard water areas. Have you tried to descale the appliance? We would advise to do so.The first one was actually rusty coloured not white and the second started to go the same I don't feel anything rusty that smells like it's burning could possibly be anything but unhealthy
Yes I had descaled it didn't work
It's obvious that your steriliserunit has an issue therefore could be unsafe
I mentioned in my previous feedback that I had followed all directions yet we still have the same problem
Can you explai... Read more
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Questions & Answers
Shazzieasked
Hi, I have the 4 in 1 and the bottom of the bottle holder has brown rusty stain on it which cant be removed by detergent. I also found brown particles on bubby's bottles.. I tried descaling and the brown stain is still there, embedded in between the holes in the white bottle holder. Can I claim a replacement under warranty? I bought this at babybunting in around June July 2018.
1 answer
Philips S.Philips Avent
Hi Shazzie, we regret to hear that descaling did not remove the scale that has built up on your Avent 4-in-1 steriliser. Our colleagues would like to see how they can be of assistance. It would be great if you could give them a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can look into this further. Thank you in advance!
Kind regards,
The Philips Australia Team
Ashley Tasked
Hi there, my steriliser has stopped working (no lights when turned on) after 5 weeks of usage. Can you please advise how best to resolve this?
Many thanks.
1 answer
Philips S.Philips Avent
Hi Ashley, thank you for getting in touch. How strange that your Avent steriliser will no longer work after only 5 weeks of use. Of course, that's not the experience we want you to have with our products. Have you perhaps already tried a different outlet? If that does not make a difference, it would be great if you could give our product specialists a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can see how they can be of assistance. Enjoy the rest of your week!
Kind regards,
The Philips Australia Team
Jacquiasked
Hi! I have been using the 3 in 1 steriliser and it’s great, I have been rescaling it regularly and the heating plate appears clean... however when I lifted the base to move it some green/brown water came out of the bottom?! What is this?
1 answer
Philips S.Philips Avent
Hello Jacqui, thanks for asking. We advise you to call our colleagues on the below number for further assistance:
Call us 1300 363 391
Mondays to Fridays: 9:00 am - 5:00 pm EST
Kind regards,
The Philips Australia Team
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Philips S.Philips Avent
Hi Seda,
Thanks for your review. It's great to hear you're so satisfied with your Avent steriliser. :) Let us know if you need help with anything.... Read more
Kind regards, The Philips Australia Team