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Waste of money, time and sleep
Second cpap machine (first was the earlier gen from resperonics) I’ve had. I really wish there were more choices in the marketplace. The dream station has been anything but! It was noisy within a year and took it back to RANA. They changed settings but I could tell they weren’t too interested. It also started getting stuck on the high setting at some point in my sleep, but wouldn’t go back to down! I’d wake up having weird dream of being in a hurricane or something. It’s done this many times now. Took it back but in spite of having data card in...Read more
it, tech said that that problem wouldn’t be recorded on my machine? Now in addition to continuing those problems, it just makes different and varying noises throughout night and I have to try and sleep with a pillow over my ear. I really wish I had the old machine back. The dream station been problems almost from the first month! Sorry resperonics but you burned a lot of people with this thing. At least Pretend to have some compassion for people With sleep problems.
Purchased at RANA.
1 comment
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Unhappy Customer
- 3 reviews
- Verified purchase
Problems even after warranty replacement; inconsistent, inaccurate, unreliable pressures, constantly variable treatment.
I have been doing CPAP therapy for 6 months.
I have had 5 machines, and of those 5 machines, 2 of them have "broke" one of them, a loaner was that ended up having a faulty humidifier and hose) that was replaced with a different loaner, the other one I purchased was replaced under warranty..
The New machine has completely different event information (that is number of apneas, central vs obstructive, leaking etc) I have woken up with the mask half off and it leaking everywhere and there now NO disconnects and NO leak recorded for the period tha...Read more
t I used the machine, that is 18 days with no leaks and yet I have been woken up by it leaking. I also record my stats, using a Fitbit, a Garmin watch and a oximeter, one night all my devices except the CPAP picked up a drop in my O2 to 70%, the CPAP machine didn't pick up ANYTHING at the time at which that happened, no apneas or any kind, In addition, with every machine there is a consistent, Centrals Apneas are what I have the most of, the Hypoapneas, then Obstructive apneas. The 4 machines prior to my current one show this, however my current one doesn't, it doesn't seem to register even similar information (just averages) to the machines I had before (and this is the new replacement)Purchased in December 2021 for A$2,300.00.
1 comment
Philips S.Philips
Hi there, thank you for taking the time to write this review. We're sorry to hear about your experience with the DreamStation. For assistance, we advise you to contact our product team via: 1800 251 4... Read more
00 (AU) or 0800 766 746 (NZ). Our colleagues will gladly assist you! Kind regards, The Philips Australia Team
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BruceQLD, 4051
- 16 reviews
- 1 like
- Verified purchase
This is an excellent CPAP Machine
I have bought this CPAP dreamStation to replace an Old model (system 1 also from Phillips).
I have to say that this DreamStation is an excellent CPAP machine and far far better than I previously own.
It is very quiet and I can sleep straight for 6 - 8 hours every night and my AHI is between 1 - 2 sometimes less than 1.
The humidifier works really well in compare to the older models and the heating on the Water chamber and the tube are excellent, I only set it on 3 on both.
However, I fill up with demineralized water that I bought from coles.
I really can't find any faults on this machine yet.
Purchased in December 2021 at CPAP Australia for A$1,195.00.
1 comment
Philips S.Philips
Hi Bruce,
Thank you so much for your highest recommendation. Your feedback is much appreciated.... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Philips Respironics DreamStation Auto CPAP compares to other Health Products
Know better, choose better.
WhitevaliantSydney, NSW
- 15 reviews
- 1 like
Return to sender!
I bought my Philips machine because it had the features I wanted. I go camping a lot and the fact that it is 12v, that the humidifier can be removed and bypassed and that it is lighter that a Resmed S10 were all major factors to my choice of a Dreamstation.
From the moment it was plugged in, it wheezed through the filter box. There was also a strong vibration from the motor. I could not get to sleep from the noise and could hear the vibration through my pillow. It was sent back to Blooms The Chemist who promptly swapped it for another. The new...Read more
Purchased in October 2021 at Blooms The Chemist for A$1,350.00.
1 comment
Philips S.Philips
Thank you for your feedback. We're sorry to hear you've experienced noice issues when using the DreamStation. We understand this may have been disappointing. If we are correct you are not using the Dr... Read more
eamStation anymore, however if you still have questions, feel free to contact us on 1800 251 400. We are happy to answer them for you! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
ELSSouth East Queensland, QLD
Fantastic Machine!
I've had one of these for 2 or 3 years now and it's made a huge improvement to my life. It's the only one I've used so can't compare. I've traveled extensively with it too. Thanks Philips!
Purchased in July 2021 for A$1,500.00.
1 comment
Philips S.Philips
Hi there, it's fantastic to hear that your DreamStation has had such a positive impact on your life. We always strive to give our customers the best experience and we're happy that you feel just this ... Read more
way. We wish you many good nights of sleep, enjoy the rest of your day. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Piece of crap not worth the money way too loud
Piece of crap not worth the money way too loud.
The loaner machine I borrowed which was the older model was fine. It just sounded like a fan blowing this one revs up every time you breathe and I cant
Purchased in February 2021 at Snore shoo.
1 comment
Philips S.Philips
Thanks for taking the time to share your review, Jackie. We're sorry to hear that you're aren't completely satisfied with your Dreamstation CPAP device, and we appreciate the feedback you've given us.... Read more
Should you wish to discuss the situation, feel free to reach out to our support team via 1300 363 391. Alternatively, you could reach out to us on one of our social media platforms (Facebook, Twitter @PhilipsCare). Our colleagues there are available 24/7 and happy to help. Kind regards,Similar opinion? Write a review on ieatwords.com.au!
wiz1910Greater Melbourne (Metropolitan), VIC
- 3 reviews
Much noisier than thought
The machine seems to be pretty noisy, not what I was expecting in that regard. Anyone have any tips for reducing the noise at the machine?
I sometimes put it on the floor.
Purchased in September 2021 for A$1,200.00.
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StuballSydney, NSW
- 2 reviews
- 1 like
This Machine is perfect for me!
Sleep Apnea is very bad for those who have it and i am one who has had it for years now,But now i invested in a beautiful machine that helps me sleep & breathe with ease while i sleep,I now have a full nights sleep with hardly any disruption.Also you can not hear the device running at all so my partner is happy about that,mine has a built-in Heated Humidifier,Heated Tubing,Bluetooth,Wi-Fi even has a Modem & SD Card for recording your sleep pattern,This Phillips Respironics DreamStation with Heated Humidifier is one of my best investments yet an...Read more
d i mean that,What price do you pay for peace of mind and peaceful nights sleep? I would like to thank the staff at NSW CPAP Therapy providers, Derek is the man with the answers to your questions Thank you guys very nice service.Purchased in September 2021 at Level 1/49 Grosvenor st Woollahra NSW 2025 Australia for A$1,599.00.
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Humidifier keeps cracking and leaking water
Have had the machine for 1.5 years and on my 5th humidifier. Provider programmed all settings, humidifier cracks then leaks water all over the nightstand (ruined the stain on the wood and various books). So frustrated with this machine and being charged repeatedly for humidifiers...not one issue with my old Resmedin 11 years.
Purchased in November 2021.
1 comment
Philips S.Philips
Hi, David. Thanks for sharing your thoughts with us here. It's unfortunate to hear that you seem to be having issues with your Philips Respironics DreamStation Auto CPAP. We can imagine this is inconv... Read more
enient to you. Please don't hesitate to reach out to us by phone 1300 766 488 or on Facebook or Twitter (@PhilipsCare). We'll do our best to help you. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Philips Respironics DreamStation Auto CPAP compares to other Health Products
Know better, choose better.
DonnaWide Bay-Burnett, QLD
- 2 reviews
- 5 likes
Horrendously expensive parts
My one star rating is for cost of parts. I have no complaints whatsoever with my Dreamstation and have been using it for around 3 years. I have however had to buy replacement parts for my dreamwear mask. The first was the small piece for under nose - over $90!! Today I have replaced the rubber and felt strap for the mask - another $90+. Philips, what is your justification for charging these exhorbitant prices??
Purchased in February 2021.
1 comment
Philips S.Philips
Hi there, Donna. Thanks for sharing your concerns and glad to hear that you like the product. :) About the parts, we advise you to contact our product experts directly via the below link for further a... Read more
ssistance: https://www.philips.com.au/healthcare/about/contact Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Noisy Cpap.
My CPAP has been very noisy as well as the first one I had. I have had two Philips CPAP Dream Stations and they were both noisy. The first one I had was a disappointment because of the nosise and the dirt debris I found inside the turbine. I took it apart and found crap in the turbine./Compressor. I replaced the filters on a timely basis as prescribed by Philipes and it still had dirt debris in it. I took it back to the VA but they said would send it back to Philips and it seems that they lost it. They did give me a new one .
Purchased in January 2021 at VA Administration.
1 comment
Philips S.Philips
Hi there, David. Thanks for taking your time to write this review and we're sorry to hear about the difficulties that you have experienced. If you feel like discussing this further we advise you to co... Read more
ntact our colleagues directly via the below link: https://www.philips.com.au/healthcare/about/contactSimilar opinion? Write a review on ieatwords.com.au!
Difficulty sleeping due to machine getting louder over time
When I purchased this machine it worked really well & was very quiet. Over time it gradually gets louder which makes it very hard to sleep. I have even got to the point where I turn it off as it wakes myself & my wife. I’m very disappointed in this device. My brother purchased a different brand machine & it's very quiet. We both purchased approx 2 years ago.
Purchased in March 2021 for A$1,600.00.
1 comment
Philips S.Philips
Hi Dale,
Thank you for taking the time to share your feedback on the machine with us - we're sorry to hear that it has been getting louder with time, especially to a point of interfering with your s... Read more
leep. This should certainly not be the case, and we'd like to see what's going wrong. Could you perhaps give us a call at 1800 251 400, or send us a message on either Facebook or Twitter (@PhilipsCare)? Our colleagues in the Sleep and Respironics team will be happy to do their best to assist you with this. Thank you!Similar opinion? Write a review on ieatwords.com.au!
Way too Noisy
This machine is easily the noisiest machine on the market. The whiring noise coming from the motor keeps me awake. Took it to the medical supply company that supplied it and their answer, CPAPs make noise.
Purchased in August 2021 for A$1,000.00.
1 comment
Philips S.Philips
Hi Russ,
Thank you for sharing your feedback - we're sorry to hear the machine has not lived up to your expectations. Have you tried giving our colleagues a call at 1800 251 400? Perhaps they're abl... Read more
e to provide some advice in to improve your experience. We hope this is helpful.Similar opinion? Write a review on ieatwords.com.au!
RebekahWheatbelt, WA
The worst experience with CPAP Dreamstation machine.
After completing a two month trial with a reputable sleep clinic I purchased a Phillips Dreamstation. The noise has made sleeping without a sedative impossible the whinning noise is consistent and loud. After eight nights I was experiencing AHI episodes, headaches and all the symptoms of sever sleep apnea. The machine does not maintain pressure during the night nor temperature. I became genuinely unwell due to this faulty machine. Phillips refused to refund me for my 8 day old faulty machine. It was replaced with another faulty machine. ...Read more
The noise again makes peaceful sleeping impossible, waking with the ringing in my ears. The machine does not provide consistent pressure, my mask behaves like a plunger on my face as I breathe which is very uncomfortable. I awoke during the night out of breath and the sensation if being suffocated. It took time to catch my breathe and regulate my heart beat. I also expeeience headaches from this machine. Phillips has ignored the health and wellbeing of those who need this intervention to enjoy quality of life. I'm out of pocket 1300 a faulty machine, sleep deprivation and depression from feeling powerless.Purchased in May 2021 at St John of God Sleep Clinic for A$1,300.00.
1 comment
Philips S.Philips
Hello Rebekah,
Thank you for your review on here. It's regrettable to hear how all this has transpired. We'd like to see what we can do to help you out. In order to do that, we've sent you a private ... Read more
message asking for some contact details. That will allow us to look into this with our Respironics team - who'll be able to reach out to you directly about this to discuss the matter at hand further.Similar opinion? Write a review on ieatwords.com.au!
ScorpioSydney, NSW
- 4 reviews
- 2 likes
Good nights sleep
After being diagnosed with moderate to sever Sleep Apnea I purchased the Phillips DreamStation. Since using it now for nearly 12 months I am sleeping much better and I no longer keep my wife awake at night. The unit is easy to use and the mask style suits me very well. I like the way it has a humidifier and that the hose wares up to avoid condensation in colder weather. I appreciate the Blue Tooth connectivity that provides me with up to date data of how long I have used the unit each night and how well I have slept and any issues.
1 comment
Philips S.Philips
Hi there,
Thank you for your feedback. We're happy to hear that the Philips DreamStation has contributed to your having a good night's sleep. We're glad to have provided you with a product suitable ... Read more
for your needs. Should you need any tips or tricks, don't hesitate to let us know!Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Respironics DreamStation Auto CPAP compares to other Health Products
Know better, choose better.
Jody VEyre Peninsula, SA
Too noisy
I used a phillips dreamstation for around 2 months when suddenly it started to make lots of noise, humming, whistling and the sound of wind blowing around my face although mask was not leaking, i have a dreamwear nasal mask. I sent it back and have just received a new one. This is worse, first night the noise same as above and the wind sound is incredible and the mask isn't leaking, also the heated hose heats up for the first hour or so then goes cold and so does the humidifier. The plate heats up for and hour or so then is cold for the rest of...Read more
the night..doesn't matter what setting i have it on. I hate this machine and i would advise not to purchase one. I find it odd that the machines they hire out don't do this, just the ones you purchase. Costs a fortune, filters need changing all the time and cost a fortune masks need replacing regularly and cost a fortune. Its just a big money making scam for another rich company. Im disgusted with the service and the products.2 comments
Also phoned the number Phillips sent for a personal chat and the woman I spoke to said she had never had anyone ever use this phone number before and didn't know what I was talking about. She was rude and less than useless.
Philips S.Philips
Hi there, Jody. Thanks for taking your time to write this review and for sharing your concerns. We're sorry to hear that the product didn't meet up to your expectations and we like to get in touch and... Read more
see how we can help. You can reach out to our colleagues directly here: https://www.philips.com.au/healthcare/about/contact They should be able to assist you further. Please let us know how this worked out.Similar opinion? Write a review on ieatwords.com.au!
Do not buy
I have received two machines this month. First one kept shutting off for no reason. The second one is so loud, it prevents me from sleeping. I am hoping since I got replacement last week I can return it. It sounds like someone is vacuuming when you breathe. This machine has done it since day One and first one glitches since day one.
1 comment
Philips S.Philips
Hi there, Meg. Thanks for sharing your concerns. That doesn't sound good and we like to get in touch and see how we can help. We kindly advise you to contact our colleagues directly via the below link... Read more
: https://www.philips.com.au/healthcare/about/contactSimilar opinion? Write a review on ieatwords.com.au!
Way less effective than my s9
After having a consistent 0.2-2.2 AHI for years with my S9 APAP, i have been presented with a dreamstation by my med team as an update. My AHI is now between 7 & 4. The pressures on the machine seem to average at first 7 (cmH2O) to the latest 10. This seems a little weak for me with an AHI of 45 untreated. I have decided to alter the settings from a base of 6 cmh2o to 8 but the results remain erratic and over the standard for being controlled. I will persists for a while longer as i have activated the A-flex feature now.
5 comments
Well here we are a few days on. Perhaps the A-Flex is doing the job. The AHI is creeping down. 1.8 this morning. Far more effectivethan previously. The mchine itself is pretty quiet, i did notice that... Read more
the EPR (Flex) got out of sync with my breathing once or twice, i would love to understand that. My opinion of the machine is rising in direct proportion to increasing effectiveness.Philips S.Philips
Hi Charles,
Thank you for your feedback. We value your input, as it's what makes us improve daily. We're happy to hear that the A-Flex feature has helped in reducing your AHI - we understand how impo... Read more
rtant it is. However, we do recommend that you consult your doctor before making any alterations on the settings, as they might be able to point you to the right direction with this. Additionally, we advise that you reach out to our Respironics team on 844-537-2403 (from Monday to Friday, from 9:00am to 5:00pm EST). They will be more than happy to assist you further, and provide you with some information regarding the settings of your device. If there is anything else we can do for you, do not hesitate to let us know.thanks for the reply, I am always in Cahoots with the Doc, he is concerned that there is such a wide variance in the AHI over a span of so few nights. we have decided to keep going and I will be sendi... Read more
ng the first week's data direct so they can analyse the stuff I cant get to. we reviewed the settings and discussed the synchronisation issue with the Flex (@1) on odd occasions it seems to drop out of sequence with my breathing. reducing halfway through the exhale and upping the pressure halfway through inhale. I know its a small amount but we find it interesting. up last night again to 3.8 90%@12 definitely feeling more tired today, woke four times in the night and had three toilet trips. bad signs all. and I am getting palpitations. by the way I am in EnglandSimilar opinion? Write a review on ieatwords.com.au!
Noisy and wet - Solved
Have had this a month. Has developed a loud whirring noise when I inhale. "Heated" tube has wet condensation in a 68 degree hotel room. Looked for similar reviews and found one mentioning overfill of humidifier being the issue. But it also said he made sure gaskets were properly seated. Looked at gasket in my unit between the reservoir and main unit. Indeed it was partly unseated. Carefully repeated it. WOW. Unit was super quiet and the noise in my pillow mask was gone. It became so quiet that I got up and checked the front to be sure it was on...Read more
. Breathing was easier too. The unit also stayed at only 6.0 cm h20 - I had been having problems with the unit going crazy with high pressures - none of that last night. How one little gasket could cause such a loud unit and cause my pillow mask to be so noisy is beyond me, but it did. The gasket probably got dislodged when putting in the humidifier water tray - that's my best guess. Just the top and side were pulled out a bit so the mis-seating was not immediately evident.Similar opinion? Write a review on ieatwords.com.au!
Unacceptable!
I tried out a "loaner" that worked well enough. However, the new machine that I bought was not of the same quality. It whines and hums on inhalation and exhalation. However, the tube heater only works for 15 to 20 minutes then quits. It is like the pre-heater is the sole tube/heater connection to the main switch, which shuts the heat off after a short period of time. Consequently, I wake up in the morning with a wet face and my eyes full of water. That is because the mask leaks so badly that condensation in the mask is blown into my eye sockets...Read more
. I'm very concerned about macular degeneration (think I spelled that correctly). I've spent $ 1000 on masks that either leak or are so noisy they keep me, and my partner, awake. This review format wouldn't accept a lower rating!1 comment
Philips S.Philips
Hi there, thanks for taking your time to write this review. We're sorry to hear about the difficulties that you have experienced and we like to get in touch and see if we can help. We advise you to co... Read more
ntact our product experts here: https://www.philips.com.au/healthcare/about/contact for further assistance. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Carl M.asked
Ive plugged my machine in and the screen says, service required.
I’m a long way from a town.
Is there a simple fix ?
1 answer
Philips S.Philips
Hi Carl. Thank you for reaching out with this question. We are sorry to hear you are experiencing some issues with your DreamStation. The "Service required" error indicates an error which enters device into “Safe State.” This allows power to remain on but airflow is disabled. We recommend "Press Control Dial" to silence alert. Disconnect device from power. Reattach power cord to restore power. If you need any further assistance, please contact your home care provider. Alternatively, you can also contact our local team: 1300 766 488 (AU) Mondays to Fridays 9:00am to 5:00pm EST or 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm. We are also available on Facebook (@Philips) and Twitter (@PhilipsCare).
Kind regards,
The Philips Australia Team
LoriDasked
When the CPAP ramps up to correct sleep apnea does it eventually go back down or is it normal to be waking me up and my having to lower it manually?
1 answer
Philips S.Philips
Hi LoriD, thank you for getting in touch. Hope you're doing well. We'd kindly recommend you to contact our Sleep and Respiratory team via 1800 251 400 (Australia) or 0800 766 746 (New Zealand). Our product specialists would be happy to see how they can assist with your DreamStation. Wishing you a nice rest of the week.
Kind regards,
The Philips Australia Team
Dr.enasasked
I have problem when i swich on the device i get an embty screen with alert sound and flashing light ..what is the problem her and how to fix it?
1 answer
Philips S.Philips
Hi there, sorry to hear that you are having some troubles with your DreamStation. We understand how inconvenient this must be for you. At your earliest convenience, please feel free to reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards
The Philips Australia Team
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Philips S.Philips
Hello Rusty,
s at 1800 251 400 (Australia) or 0800 766 746 (New Zealand). They'll be happy to help.Thank you for sharing your review. We're sorry to hear you're not quite happy with your DreamStation CPAP. For further assistance, please feel free to reach out to our product specialist... Read more