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PhilGreater Melbourne (Metropolitan), VIC
- 16 reviews
Don't Waste Your Money
My 10 y.o. hose had weakened through general use and had multiple kinks along its length. I bought a Pope Jumbuck due to its advertised resistance to kinking and was happy to pay the extra for peace of mind. I bought one for my sister as a house warming present as well. Silly me. After only a couple of months use the hose is even more badly kinked than the one it replaced. The kinks are one thing, but when mounted on a hose reel the hose becomes coiled so tightly that it cannot be used. I've tried leaving it uncoiled under warm sun to 'relax' as directed in the instructions but to no avail. Wish I'd kept the Bunnings receipt as this product is not fit for purpose.
Purchased in October 2021.
6 comments
Hi Vivienne. Thanks for your quick response. Could you please tell me how much the Jumbuck hose retailed for to help me find the right credit card transaction? I'm literally at Bunnings every weeke... Read more
nd so I have a large number of transactions to sort through. Thanks.
Vivienne S.Pope
Hi Phil,
Can you please confirm the length of the hose and if it is tap ready or unfitted?... Read more
Kind regards, VivienneSimilar opinion? Write a review on ieatwords.com.au!
GerryALal Lal
Kinking!
I bought the jumbuck 18mm mainly for its minimal kinking. It kinks all the time! And so hard to fix them. Very disappointed. What is the story? I feel ripped off. Bought it from Bunnings today but cannot see me ever using it. Will have to try another brand. ......
1 comment
Vivienne S.Pope
Hi Gerry,
Thank you for your feedback. I'm so sorry to hear that you have had issues with your Pope hose and I also apologise for the delay in responding to your feedback.... Read more
We would like to sort these issues out for you if this has not already been done. Can you please contact our Customer Service team on 1300 134 880, Monday to Friday, 8am - 5pm ACDT, or you can email us at [email protected]. Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
Tricia EastonPerth
- 2 reviews
- Verified purchase
Misled
I purchased what I believed to be a very good 30 metre garden hose for our bush property with a 7 kink resistance. What a joke. It kinks in several places and I am forever returning to the point of obstruction and unable to continue watering. I paid $114 at Bunnings and have been misled by both Pope and Bunnings. Very annoyed.
1 comment
Ben H.Pope
Hi Tricia, We are very sorry to hear that you are having troubles with your Jumbuck18 hose. It is very unusual for this hose to have any kinking issues so we would appreciate if you could send us some... Read more
photos of the kinks so our engineering team can investigate and hopefully we can provide a solution. Our email address is [email protected]. Thank you. The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
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Vivienne S.Pope
Hi Phil,
Thank you for your review and I'm sorry to hear you've had these issues with the Jumbuck hose.... Read more
We no longer stock this product, but we have replaced it with the Legacy hose (https://www.popeproducts.com.au/hoses/18mm-legacy18-garden-hose). Do you have your proof of purchase - a bank statement if you paid by credit/debit card? If so, you can return the faulty hose to Bunnings and get a refund or a replacement Legacy hose. If you have any questions, please contact our Customer Service team as they may be able to assist you. You can contact them on 1300 134 880, from Monday to Friday, 8.00am - 5.00pm CST . Regards, The Pope Team