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Anthony McTigueGreater Melbourne (Metropolitan), VIC
Totally Unreliable, Keeps Resetting Itself
I have two of these units bought about a year apart, both utterly unreliable though one is a little better than the other. Same resetting issue as other users. One resets on a daily basis while the other gets maybe a week or so. I came back from overseas last January to find all my plants dead. DO NOT BUY ONE OF THESE.
Purchased in December 2021 at Bunnings Warehouse for $50.00.
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T.NAct
- 10 reviews
avoid
had 2 units, both keep on resetting after about a year like other reviewers unit. almost killed my hedges in summer, i open one unit up out of curiosity expecting water ingress and corrosion but saw nothing, the PCB look brand new, so it's just poor engineering. avoid
1 comment
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GazzaSouth East Queensland, QLD
- 3 reviews
Time these were withdrawn from sale!
Such an easy timer to program, but so unreliable. I persevered with these timers because I thought I’d purchased from a bad batch! Twice they didn’t shut off and cost me extra on my water bill.
I got sick of returning them to Bunnings!
I wrote an email to Pope, inquiring about the faulty timers and received no response.
Don’t waste your money!
Purchased in October 2021 at Bunnings Warehouse for $59.95.
1 comment
Vivienne S.Pope
Hi Gazza,
Thank you for your review and I'm sorry to hear you've had these issues with the Snap Shot Timer.... Read more
Have you tried contacting our Customer Service team by telephone? You can contact them on 1300 134 880, Monday - Friday, 8.00am - 5.00pm CST. Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
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Ted EgglestonCentral Queensland, QLD
Very disappointed.
After having install brand new batteries, and completed the setup, I find that despite the unit being set to start watering at 7pm for one hour, the unit is allowing water to flow all the time. I may as well have left the hose connected to the tap.
Purchased in September 2021.
1 comment
Vivienne S.Pope
Hi Ted,
Thank you for your review. I'm sorry to hear you are having issues with the Pope Snap Shot Timer. Have you tried calling our Customer Service team, as they may be able to assist you with th... Read more
e issue? You can call them on 1300 134 880, Monday - Friday 8.00am to 5.00pm CST.Similar opinion? Write a review on ieatwords.com.au!
Duncsy
- 2 reviews
Awful Product
I purchased one from Bunnings yesterday. It did not work. Display indicates all is working. However no water. Took it back today for replacement. Bunnings provided a new one without any fuss. The new one is exactly the same. Indicates all ok. No water flowing. It will go back tomorrow. I will get a different brand device. Dreadful product. No stars.
Purchased in September 2021 at Bunnings Warehouse for $61.00.
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Product Failed - Keeps Resetting itself
Like a whole lot of other unhappy customers, my Pope Snap Shot Timer has developed a resetting fault. The problem started a few months ago and was intermittent. I replaced the batteries and it has failed completely to stay working now, and it is a few weeks over the 12 months warranty. I am very disappointed with Pope. I would like a refund, but I doubt Pope will be obliging as the warranty is expired. I am as disappointed with this product as with anything I have ever bought in my life.
Purchased in May 2021.
1 comment
Vivienne S.Pope
Hi Steve,
Thank you for your review and I'm sorry to hear that you've had an issue with the Pope Snap Shot tap timer.... Read more
Do you still have your receipt or a proof of purchase? If so, can you please contact our Customer Service team to discuss further, as they may be able to assist you? You can contact them on 1300 134 880, Monday - Friday 8.00am - 5.00pm CST, however this coming Monday is a public holiday here in Adelaide so you may have to call on Tuesday. Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
RenoSydney, NSW
- 4 reviews
- 2 likes
So very very disappointed in this product
After buying the timer at the start of October 2018 based on how many Pope products I have in my garden (wands, hose sprays, tap fittings etc) that I hadnt had issues with, I am so very very disappointed to have wasted money on it. It resets itself. I thought maybe it was me but I followed the instructions and checked the battery (battery says 80%) but it keeps resetting (flashes, displays every icon on screen and then resets) having trusted this product I now have a semi-dead garden after being away and am back to hand watering. I wont be ...Read more
buying Pope products - time to move product loyalty to another brand after reading how many other people have had the same or similar issues. Products such as tap timers aren't necessarily cheap and are a little bit of a luxury product in the garden - when it fails it costs a heap of money and heartache.Purchased in October 2021 at Bunnings Warehouse for $70.00.
3 comments
Vivienne S.Pope
Hi Reno,
Thank you for your feedback and thank you for being such a loyal Pope customer. I'm sorry to hear that the Snap Shot Timer has not performed as it should do. This product has a year warran... Read more
ty so you should be able to get a full refund or a replacement if you have proof of purchase - if you don't have your receipt you can use your bank statement as proof, if purchased with a debit or credit card.Dear Ms Shaunghessy
Thank you for your prompt reply – unfortunately, however, I don’t have the receipt and, silly me, paid cash for the timer, throwing away the receipt after it was tested and worki... Read more
ng. I shall stick with my original plan to no longer support Pope AND Toro products and take the opportunity to divert any customer looking at your products try to steer them away from your products siting no customer service. I have looked at ieatwords.com as well as forums and I would suggest that Pope develop more stringent and extended UAT for their products if they don’t want to continue to receive such poor reviews. I thank you for the time you put into providing an unhelpful and rote response and suggest ANOTHER trip to Bunnings to replace a product that clearly fails MULITPLE TIMES. My $70 has been a lesson well taught.Vivienne S.Pope
Hi Reno,
Again, I'm sorry to hear how frustrated this product has made you. You stated that you never had any issues with Pope products prior to now. As per my original reply, please contact our Cu... Read more
stomer Service team based here in Adelaide, and they will be happy to assist in resolving this issue. The number is 1300 134 880 and they will be available until 5pm today (CST time).Similar opinion? Write a review on ieatwords.com.au!
David
- 2 reviews
Faulty Product that is not worth the angst
I have now owned 5 Pope snapshot timers and one multi-timer so can can speak with a high degree of experience. First up, each one functioned well for a few weeks to a couple of months. After that the problems started with the timer system randomly switching itself off and requiring resetting. In this state the water system didn't operate at all. This would possibly be OK if I was around all the time. However, I am frequently away for extended periods and timers that exhibit such random behaviour can be fatal for the garden. Several times I have...Read more
lost sections of my garden because of this. I have used other timers in the past and none have consistently failed like these products. You might ask then why I have tried 6 timers. Well the fact is I initially purchased 3, and when these failed I took them back for replacement - which thankfully the retailer did without charge. Pope - this is not a one off. I have several gardening friends who have had similar experiences. This is a systemic hardware issue that you need to resolve with your supplier. In the meantime I can only conclude by saying that these products are not fit for purpose (as per the definition of the relevant Act).Purchased in January 2021 for $70.00.
3 comments
Vivienne S.Pope
Hi David,
Thank you for your review and I'm so sorry to hear that you've had these issues with all of the snapshot timers. ... Read more
There may be a number of reasons for this happening; have they been in direct sunlight, do you have the tap filter installed, what batteries have you used? Have you returned all of the snap shot timers? If not, we would like to arrange to have them sent back to us here in Adelaide for our engineering team to examine them. Regards, The Pope TeamDear Vivienne,
Thanks for you prompt reply. However, let me start by saying that I have never seen a consumer product with such consistently terrible reviews- and all for the same issue. Like others I... Read more
Vivienne S.Pope
Hi David,
I appreciate your reasons for not wanting to send the units back, however we do sell thousands of these units without any issues. Our products are rigorously tested in our Adelaide enginee... Read more
ring department before going to retail. They go through numerous tests, from UV to pressure tests.Similar opinion? Write a review on ieatwords.com.au!
bobpMetropolitan Adelaide, SA
- 4 reviews
- 1 like
Useless product
Fell apart when I tried to connect it to the tap. Turns out that none of the four screws that hold the case together were inserted. Just empty holes. Took it back for refund and will have to find alternative product. What a pity! It seemed to be a very easy to use timer.
Purchased in March 2021 for $57.00.
1 comment
Vivienne S.Pope
Hi Bobp,
Thank you for your review. I'm very sorry to hear that you had an issue with this tap timer. This is really strange that you received the timer without any screws. ... Read more
For your inconvenience and as a token of our appreciation for your feedback, we'd like to send you out a replacement Snap Shot Timer free of charge. Can you please send an email to [email protected], with your postal address and your preferred Snap Shot Timer colour, and I will organise a replacement? Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
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Ian2015Perth, WA
- 7 reviews
- 2 likes
Display Flashing Often Even With New Batteries
I've had mine for a couple of years now and I've had the same problem ever since I bought it.
Initially I used rechargeable batteries and the flashing started, even though the device said battery was 100%. Then I read that these batteries were not recommended, so I thought that was the problem. I popped in Energizer batteries and they worked okay for a while, for a few months, and then it started flashing even though the battery read 100%. Thinking that 3 months was a fair run I replaced the batteries. Thereon after the display has randomly bee...Read more
Purchased in October 2021 at Bunnings Warehouse for $60.00.
3 comments
Vivienne S.Pope
Hi Ian,
Thank you for your feedback, which is very important to us. I'm sorry that you have had these issues with the tap timer. Your feedback has been passed on to the Product Management team here in Adelaide.... Read more
Could you please send me a PM and I'll see if the issue can be resolved with a positive outcome? Regards, The Pope TeamHi Vivienne/Pope team,
On the 31st Dec 2022 I replaced the batteries with brand new Energizer Ultimate Lithium batteries, the highest powered that I could find, and it is now 3rd March 2020 and there ... Read more
Vivienne S.Pope
Hi Ian,
Thank you for the feedback, this is really good information to have. Again, I will share this with the Product Manager and our Customer Service team for their information.... Read more
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Useless support, not working after 1 year
The timer stopped working after replaced with new batteries, keep showing 0%. The support just told me to buy a new one if it is over 1 year old. This product is a scammed like what others said.
Please recall this product as it does not worth the money you paid for.
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Waste of money
I bought this due to me going away. I thought it would do the job of watering the garden.
I gave it a trail run once it worked perfectly. The next time it was due to turn on nothing happened.
I checked tap was on it showed on the screen it was on but no water. I believe the solenoid is faulty. Took it back to Bunnings for a full refund.
Totally a waste of money.
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JonoCanberra
POS. Why can I not select ZERO STARS?
Don't buy this product! Considering the price tag, you would expect it to be reliable for many years, however it has stopped working. It stopped working while I was away for Christmas and now my home brew hops are dead for this season. Taking it back to Bunnings right now.
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EmmaAscot Vale
- 4 reviews
Good Design - Faulty Quality
Timer is well designed and easy to use - but it randomly stops working every few weeks. This happens when we are away some times and everything pretty much dies, which is really disappointing.
I have to keep checking how the plants are looking - any signs of drooping and the timer has usually stopped working again. Screen flashes. Just press the select button to reset and it works again - but very annoying to have to keep checking.
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Pope snap shot timer
Crap timer works for a tad then just stops and the screen starts to flash. Replace batteries and the item works until the end of cycle and the same problem returns. Have tried different batteries but the unit still fails to work on continuously. With so many people having the same issue pope should do a recall.
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Disappointed
Bought 2 to replace 2 Holman timers which had failed. Both worked fine, so I bought 2 more. After 2 months 1 kept reseting (batteries 100%) every time it reached "Water Start". Replaced it (thanks Bunnings). 2 months later another failed with the same fault. Replaced it. Now a 3rd failed, with a blank screen, would not reset, no buttons working. Removing and replacing battery compartment, screen lights up with all lights, then again a blank screen, same with new batteries. I travel a lot, and rely on the watering system to keep my garden alive. Will have to find a more reliable timer. Any recommendations?
With all these bad reviews, what is Pope doing about it?
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PoppetAdelaide
Continually Disappointed
This product seemed to be the answer to my garden watering prayers however, over the last 3 years I have returned the product at least 7 times due to varying faults. I discovered I could live with the described by others failure of the timer flashing and then not working by checking every now and again. However, when the display shows that it is watering and no water is coming out, that's when I head to Bunnings to exchange yet again. I do this in the hope that one day this normally reliable Australian company may fix the issues and this wonderfully designed product will work for longer than 6 months. Thanks Bunnings for making the swap hassle free.
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Unreliable product
This product does not work reliably . I have about 6 of them and all have failed . Initially will run OK then After a period of time The display will flash and timing function will stop . You continentally have to check if they are operating. Will start operating if you reprogram. The battery in these units was all OK
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MirriulahNorth Western Region, NSW
Pope Snapshot working without problem for 18 months
Found this product very reliable for me. I am in an arid region and using artesian bore water. Very intuitive to operate and just hoping now after seeing all these negative reviews that I am not regretting this endorsement in a few months time. I have to leave my watering on auto for at least a month on end before updating the results. All good so far.
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AJCnewcastle new
Poor product
Had three of these timers in 9 months. ALL failed. Very unreliable - after a short time they all failed to manually water, even after resetting timer. All faded at various times to water on auto control.
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Questions & Answers
Ivars Rasked
Hi, I also have a Snapshot times that does not let water through when the set time for watering arrives. Fresh batteries, clean filter. I was wondering why my plants were dying. It's only about 6 months old and I suspect it hasn't been working properly for about 2 months. Like most others, I don't keep receipts. Purchased at Bunnings. Less useful than a manual timer because at least they work.
4 answers
Hi Ivars R
Check the timer - it resets itself - it took me a few days to realize this as I was thinking it was something I'd done - but no, it seems to be a failure in this product that Pope know about and are doing nothing to rectify or take good faith actions with it's customers reporting this issue. I contacted Pope as requested, and was offered a replacement and a prepaid satchel to return the faulty timer. I'm now wiping them, will take every opportunity to put people off purchasing Pope products and won't be buying them myself ever again. Try to contact Pope - but don't expect too much.
Ivars R
These timers seem to work OK for a short period, then the timer circuitry malfunctions. Like many others I put my trust in these timers when going away on holidays etc only to come back and find that at some point the timer had automatically gone into set time mode with a blinking display. Once this happens the timer is effectively useless because even if you reset the time it malfunctions again in a few days. It has nothing to do with batteries, the filter being there, or whether the timer is in the sun or shade. I have tried the single and dual tap timers and have had the same problem with both. I had an email interaction with a Pope person following the posting of my review. I concur with Reno that Pope don't want to know about/acknowledge what appears to be a systemic hardware fault, and am also conveying the same "don't buy" message to all of my gardening friends. It's a shame as these timers are potentially a class leading product - if they were not fatally flawed.
Thanks Guys. I've sat next to the timer several times and watched the 'on time' go past with the timer unit not switching to letting the water flow through it. Everything is normal on the display which shows that it should be watering, and is counting down the minutes as though it is watering, but no water is going through. Agree with everyone here - an item not worth purchasing.
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Vivienne S.Pope
Hi T.N.,
Thank you for your review and I'm sorry that you have experienced these issues with the Snap Shot timer. If it is still under warranty and you have your proof of purchase, then you are entitled to a refund or a replacement.... Read more
Alternatively you can contact our Customer Service team as they may be able to assist you with your issue. You can contact them on 1300 134 880, Monday - Friday, 8.00am - 5.00pm CST. Regards, The Pope Team