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RaboDirect High Interest Questions & Answers
3 questions from our users
I need to operate my account but the site has been down for at least four days due to 'maintenance' issues. I get that you are changing to Rabobank but could do with more information on the process. No reply as yet to my email and I need to apply for a transfer of funds. No telephone response either. Will contact consumer affairs if the matter is not resolved within the next 24 hours or I at least receive a satisfactory answer.
Why am I having so much trouble getting into the site to log on? This is a recent issue. Tried a couple of other search engines, however prefer to use Crome. Frank
Hi Frank,
We’re sorry to hear you are having issues logging in. If you can give us a call at 1800 445 445 Monday to Friday 8am-7pm AEDT, one of our friendly Sydney representatives would be happy to assist.
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I noticed that various people are dissapointed with RABO's response time to issues.
I wanted to become a customer so twice now I've used their online email asking a simple question. But the only response has been an automated reply promising to respond within 2 business days.
I am still waiting but my time to become a customer is quickly evaporating.
A pity realy!
Apologies on the trouble you’ve had in getting a response from us. We’re receiving higher than usual email and call volumes.
To improve customers experience we’ve made a few changes:
• We’re review...
Read moreing our auto-response to reflect a realistic response time. It can take a little longer than 2 days to get back to you with our current volumes.
Lets see if there is any kind of improvement when I test the waters again.
Potential customers desire to get accurate and timely responses from RABO.
Well they did respond within 2 business days to a simple question.
I have asked a few more questions to clarify some confusion as to accounts that are created on first signup.
Hopefully they will again respond in 2 days.
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