RaboDirect High Interest

Being unable to access my account or process any transactions without a physical key token is completely ridiculous. This is not an 'innovative feature' as Rabo claims, it is a transportation back to 1995. If it weren't for the high interest rate I wouldn't even consider them.

Net banking is not working. Very difficult to log in with security token. Poor customer service. Took more than one week to receive security token. No proper communication. Received only text message.

I was almost put off joining Rabobank from the complaints on here but I went for it anyway.
I had no problems whatsoever. I suggest reading the T&Cs first so there are no surprises! (e.g. Yes - they do send you a Digipass to log into your account).
I found it quick and easy to join. I rang to confirm my current account was linked and got straight through to a lovely customer service rep. The Digipass arrived in 3 days and I had no issue using it.
Based on my experience I would recommend.

Since they changed from RaboDirect to Rabobank I've had problems with online banking. Quite often it is impossible to login as their server does not response at all or I get "error, we try to fix it" message whatever browser I use

Avoid at all costs, can't provide me 12 month savings statement for tax till the end of the month. After being on hold for 45 min.Not sure what planet there on ?

I have been a Rabodirect customer for many years. Following a recent "upgrade" they no longer support direct bank data feeds to accounting software. Customer service advise that there are no plans to make this available to the commonly used accounting software.
Also 3 calls today have all had wait times greater than 20 minutes.

I have had various Rabo online accounts for 8 years and am happy with The service.
Competitive rates and transfers work perfectly well. I transfer money in and out weekly. Digipass provides adequate security .

3 Accounts for 2 years and no problems. New website easy to use and every transaction has been smooth and easy. Digipass is clunky but great security.
Highly Recommend Rabo and it's high interest accounts

I would not recommend Rabo. Phone wait times are 20 mins or longer. Staff do not follow through. Statement request to Julia on Tues was still not received by Friday. 3 phone calls in total as statement arrived with password protection however no password was provided. Each time you log in you have to use a little machine to generate a password to login. Wow, its like the banking system of the 1900's! Closing my account shortly...no amount of interest is worth such a backward service. There should be warning signs from companies recommending these guys.

Their App wasnt working and so I called them on a Thursday and arranged a transfer of funds over the phone. ID confirmed and everything supposedly OK. No money transferred by Monday so I called them back and they hadn't actually transferred the funds but I was told by the person on the other end of the phone that "everything was within their quality of service standards", which are clearly very low!!!

Account closed!!!!!

I was generally happy with Rabo as their interest rate are decent, though the digi pass is annoying and clunky to even log in. However, I recently asked them to close an unused account only to log in a week later and find they had closed the other account I had that I was still using and had certainly not requested be closed. I had automatic transfers to that account and am now without my money until it bounces back. And their customer service isn’t available on the weekend so I can’t even get talk to someone to sort it out. I’m moving all my funds to another institution.

Great Rates, overall there's always a good product in the market. Easy to use DigiPass system that keeps the banking secure. Customer Service is always reachable and very simple to deal with.

This bank is freaking shocking. Trying to transfer my OWN money out is a nightmare. It is MY OWN MONEY.... yet they make all the hurdles possible to stop you.

It's my money, they make a profit out of it, but I can't transfer it the way I need.

It's MY money, not Rabo's. Customer service unhelpful.

Digipass is blast from the past. Get real.

My wife and I have used Rabo TD's over a decade now. Always considerably ahead of the competition on rates. Dont mind the Digipass, just another layer of security. Can't understand the negative comments, suppose some people are impossible to please.

Just encountered such awful service so I will be closing my account with Rabodirect. Very disappointing. If you value an effortless customer experience that is friendly, doesn't waste your time and fulfill requests when needed, you will not get this through Rabodirect. Other online banks do a much better job.