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522 questions from our users

Karen L.

Karen L.asked

WM5 / WM7

My wm7pro won’t go past 1
Minute in the time. It just keeps washing and washing and won’t drain and finish. Any help?

1 answer
Euromaid
Mitch H.Euromaid

Hi Karen,

please call us on 1800 444 357 to discuss over the phone so we can troubleshoot :)

DJS

DJSasked

WM5 / WM7

I've just got a WM7 from a friend. The door won't open. I've pressed the 2nd and 4th buttons for 3secs and c off comes on but the door still won't open??

1 answer
Euromaid
Mitch H.Euromaid

hi djs,

please call us on 1800 444 357 to troubleshoot over the phone

thanks

Josh

Joshasked

WM5 / WM7

Hi, my Euromaid wm7 will not start on any setting. When I try to restart “C on” flashes.
Have tried turning off several times for up to 2 hours.

Please help

1 answer
Euromaid
Mitch H.Euromaid

hi josh,

the child lock is on.

Child-proof lock
This function protects the appliance from
being tampered by children. In this case, all of
the buttons are inactive except On/Off button;
by On/Off button you can whether stop or
resume (while child-lock on) the program of
your machine.
The machine is switched to child-lock by
pressing the 2nd and 4th auxiliary functions
for 3 sec. “C:on” (Child lock is activated) label
appears on the screen. The same symbol
will also be displayed whenever any button is
pressed while the machine is child-locked.
To deactivate the child-proof lock, press the
2nd and 4th auxiliary function buttons for 3
sec. “C:OFF” (Child lock is deactivated) label
appears on the screen.

Killerbee

Killerbeeasked

WM7

Hi, I accidently overloaded the WM7 and pressed start on Daily express but it did not start washing( i just closed the door and hit start but nothing actually happened), it is now stuck with Play button flashing, no matter how many times i've tried it won't ever move from that play button flashing sign. I've tried unplugging for more than hours and while trying to reset it show 8365 code then shows all the button lighted on the screen. Kind of looks like it's stuck on that daily express, it only shows temperature and spin in daily express but not in others.
I've also tried turning off the machine completely by unplugging for 10 or more minutes
then setting the pointer to cotton at 12
then plug back in and turn on
then holding start for 30 seconds.
still no beep sound, could not get it to reset, not sure if i'm doing this right!

1 answer
Euromaid
Mitch H.Euromaid

Hi Kim,

sorry to hear, can you please call us on 1800 444 357 so we can troubleshoot over the phone for you

thanks

Bohdan

Bohdanasked

WM5 / WM7

What does E17 mean?
My WM5 will not operate even after the described reset. If I do a reset but while holding the start/stop button I get E17 pop up on screen but when I let go ALL the icons come on.
My WM7 in a short term rental is great but this one seems defective. Passed warranty :(

3 answers
Euromaid
Mitch H.Euromaid

hi bohdan,

sorry to hear,

e17 means-*Washing machine detected foam 5 times or more; this is a WARNING, not error .

It means there is to much foam in the appliance

Bohdan
Bohdan

The washing machine is dry and had not even run water. The last time it was used it was over a month ago and was just a rinse cycle

Euromaid
Mitch H.Euromaid

hi bohdan,

please call us on 1800 444 357 and we can continue to troubleshoot over the phone

thanks

Niccitaalexia G.

Niccitaalexia G.asked

WM7

Hi My WM7 is just over two years old. I bought it brand new. It stopped working the other day. The water does not fill up and therefore it cant run a cycle. The water goes straight through the outlet pipe in to the sink. What can I do ?

3 answers
ShoppingBlows
ShoppingBlows

If the machine is still under warranty you should contact the company you purchased it from straight away. If it's out of warranty you need to call a washing machine repair person and tell them it's a Euromaid.

Euromaid
Mitch H.Euromaid

Hi Nicci,

please call us on 1800 444 357 to discuss

thanks

Hi Mitch I will call you tomorrow Thanks

Artanolo G.

Artanolo G.asked

WM5

My name is Alexey

Hi my machine says error code “C on” what does it means?
Pls reply ASAP. Thank you in advance.

1 answer
Euromaid
Mitch H.Euromaid

Hi,

Child-proof lock is on.

This function protects the appliance from
being tampered by children. In this case, all of
the buttons are inactive except On/Off button;
by On/Off button you can whether stop or
resume (while child-lock on) the program of
your machine.
The machine is switched to child-lock by
pressing the 2nd and 4th auxiliary functions
for 3 sec. “C: on” (Child lock is activated) label
appears on the screen. The same symbol
will also be displayed whenever any button is
pressed while the machine is child-locked.
To deactivate the child-proof lock, press the
2nd and 4th auxiliary function buttons for 3
sec. “C:OFF” (Child lock is deactivated) label
appears on the screen.

Koen H.

Koen H.asked

WM7PRO

How to open the filter after the little door in the front of a WM7PRO? The user manual says just turn it, but that’s not correct.

1 answer
Euromaid
Mitch H.Euromaid

Hi Koen,

can you please give us a call later today to discuss some troubleshooting steps

1800 444 357

Chloe K.

Chloe K.asked

WM7

Hi, when i shut the door the door lock symbol will not come on and the machine is not starting. I have to close the door 10-20 times until the lock comes on and the machine starts, any help?

1 answer
Euromaid
Mitch H.Euromaid

Hi Chloe,

Sorry to hear, can you please give us a call on 1800 444 357 so we can explain over the phone

Anjuna

Anjunaasked

WM7

Hi, my machine stops working after I turn on the machine. It makes a noise if water getting into the detergent section and it stops. Can you please help me?

1 answer
Euromaid
Mitch H.Euromaid

Hi Anjuna,

Sorry to hear, can you please call us on 1800 444 357 so we can discuss some troubleshooting steps with yourself

thanks :)

Nunia M.

Nunia M.asked

WM5 / WM7

I bought a Euromain a couple of months ago and all off a sudden it won’t spin. It wakes the noise but does not spin and clothes are still wet even after it beeps that the load is done

1 answer
Euromaid
Mitch H.Euromaid

hello Nunia,

Sorry to hear, can you please call our customer care team on 1800 444 357 and we can troubleshoot with yourself :)

Juz

Juzasked

WM5

Can you please tell me what an error code 07 is please?

1 answer
Euromaid
Mitch H.Euromaid

hi Juz,

that error could be multiple faults, please call us on 1800 444 357 to discuss further,

thanks :)

Sarah B.

Sarah B.asked

WM5

Hi my machine is about 5-6 years old and today it will not let me select a setting. When you turn it on its stuck on 14mins remaining with no other symbols. I've tried holding the start button down, attempted to change the setting and turned it off and unplugged but nothing is working. i also tried to call the number you keep posting, there's only a service request or spare part option, how do i speak to a human?

1 answer
Euromaid
Mitch H.Euromaid

Hi Sarah, sorry to hear.

Please call that number and select either option to talk to our team and they can run you through some troubleshooting steps.

thanks :)

yuxiang luo

yuxiang luoasked

WM5

the washing machine has not been working for two days. the start symbol keeps flashing. I try a lot of things including pressing start/pause for 3 sec and turn off the power then restart the machine. but still nothing changed

1 answer
Euromaid
Mitch H.Euromaid

hi,

sorry to hear, can you please call us on 1800 444 357 so we can discuss some troubleshooting over the phone!

thanks

saviodin1

saviodin1asked

WM5 / WM7

What is a E18 on a WM7 please, just an answer is fine. No apology needed :-)

3 answers
Euromaid
Mitch H.Euromaid

Hi,
its unfortunate to hear of your recent issues with your appliance, their may be a blockage causing this, we will need to trouble shoot over the phone with you, could you please contact our customer care department so we can assist you. 1800 444 357
thanks

saviodin1
saviodin1

Yeah well I've heard of 'unbalanced load' now 'blockage' so in the process after cleaning pump (which was clean) I reset and noticed door was not locking (still had error) After cleaning the switch internals (carbon) I reset and cycled door. ALL FIXED... I was worried with the interlock being burned it may have fried the board, but alas all is well now. SO if anyone has an issue with their door not locking, possible after seal coming loose after too big a load :-) Just fix/replace the switch and all should be well. Also readjust feet to make things rock solid. Cheers

Euromaid
Mitch H.Euromaid

great to hear and thanks for the advice :)

Nick H.

Nick H.asked

WM5 / WM7

I have the Euromaid WM7 and after the first wash cycle, the tap icon appears with a line through it and no water is being supplied to the second cycle on any wash cycle available. So it stops and cancels the wash cycle. The hose is not blocked as it's getting water to start. I've removed the pump filter and there wasn't anything really inhibiting flow, and the propeller is moving freely. Help please!

1 answer
Euromaid
Mitch H.Euromaid

Hi Nick,

its easier if we have a chat over the phone, can you please call us on 1800 444 357 so we can assist :)

Fiona Saunders

Fiona Saundersasked

WM5 / WM7

Hello I used my washing machine tonight it was fine and put another load in and now it won’t spin or almost start the cycle properly? Sounds like it’s almost running out of battery or almost doesn’t have enough power and it’s struggling, I had a closer look and the clothes aren’t moving around properly. I tried unclogging the drain as per the manual and no change. Any ideas what is going on or what I can do ?

1 answer
Euromaid
Mitch H.Euromaid

HI Fiona,

Sorry to hear, there could be a number of reasons for this.

Can you please call us on 1800 444 357 so we can provide you with some trouble shooting steps over the phone.

thanks :)

Barney

Barneyasked

WM5

I have a Euromaid WM55 washing machine.
When I turn the power button on the cycle starts straightaway, and pressing the Start/Stop/ Pause button doesn't do anything.
I have tried turning the power off, changing to Cotton setting and pressing the Start/Stop button for 10 seconds, but no success.
Can you help?
Barney

1 answer
Euromaid
Mitch H.Euromaid

HI Barney,

Sorry to hear.

Can you please call our team on 1800 444 357 and we can walk you through some steps over the phone :)

Lenny Xu

Lenny Xuasked

WM5 / WM7

I own a WM5, I just wonder how can I wash in “Daily Express” without spin, cause I’ve adjusted the spin speed to “|_|” when washing but it still spins in very fast speed. What should I do? Thank you!

1 answer
Euromaid
Mitch H.Euromaid

hello Lenny,

You cannot disable the spin on the daily express function unfortunately.
I believe the hand wash function is the only cycle .

Thanks

Gareth W.

Gareth W.asked

WM7

Hi, our washing machine recently seems to stop after 20-30 seconds. When I turn it on it makes a noise for this time then stops and the timer continues to go down although nothing is happening. Is there a way to do a hard reset or check something to make sure if anything needs looking at by a handyman?

3 answers
ShoppingBlows
ShoppingBlows

Get a washing machine repair company to look at it and tell them it's a euromaid when making the booking. If the machine is still under warranty don't attempt to fix it yourself or get a general handyman to fix it as it may void your warranty.

Euromaid
Mitch H.Euromaid

Hi Gareth,

can you please provide your contact details so we can discuss it with yourself

thanks :)

Gareth W.
Gareth W.

Sure, email is [email protected]

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