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220 questions from our users
Harry hasked
My wm5 is about 9 years old. It washes but stops at the rinse cycle . Also the the spin cycle on Cain and spin will not work
Can you please help me
1 answer
Rachel A.Euromaid
Hi Harry, Thank you for reaching out to Euromaid. Please contact our customer care team on 1800 444 357 with the model number of your washing machine and they will be able to assist you further. Alternatively you can email us at [email protected]
Tracey L.asked
I have a euromaid WM8. It will not stop, it get stuck on 1 minute. If I turn it off at the wall I can’t get the door open no matter what. What is happening.
1 answer
Rachel A.Euromaid
Hi Tracey, thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your washing machine and they will be able to assist you further. Alternatively you can email us at [email protected]
JJ S.asked
Hi there... please help, my Euromaid WM5 is working.... I load the machine, add washing liquid, close the door, push start & it starts to go but then quickly stops (it starts to go for literally 3 seconds before it stops) I don’t know if there’s a blockage or what????? Thank you.
1 answer
Rachel A.Euromaid
HI JJ, Thank you for reaching out to Euromaid. Please contact our customer care team on 1800 444 357 with the model number of your washing machine and they will be able to assist you further. Alternatively you can email us at [email protected]
Chan Y.asked
Hi, I have a problem about there is water keep leaking out from my MW5's drain pipe and how to pull out the drain pipe from the washing machine?
1 answer
Mitch H.Euromaid
Hi Chan,
please give our customer care team a call on 1800 444 357 so they can assist :)
Amirasked
Water coming out when final spin is on! Coming from draw where you put detergent
1 answer
Mitch H.Euromaid
Hi Amir,
Please give our customer care team a call on 1800 444 357 and they can assist :)
Damoasked
I have accidentally unscrewed the door lock and it has dropped into the machine. Is there a way to retrieve it so that it can be fixed ?
1 answer
Mitch H.Euromaid
Hi Damo,
please give us a call on 1800 444 357 to discuss :)
Miichaelasked
Hello, the machine stopped working with the timer stuck on 1.28 mins to go. Is the electronic board replaceable ?
2 answers
The only time mine ever stopped that was when the water pressure dropped. Check your input taps and also the filter drain down at the bottom front of the machine first.
Mitch H.Euromaid
Hi Michael,
its easier if we speak over the phone, please give our team a call on 1800 444 357 to discuss :)
Kevinasked
WE had this WM5 euromaid for 4 years now and it's getting an issue where after the daily express it ENDS fine but when we go to RINSE, it get's stuck on start status then when we try to cancel, it get's stuck on "Start" symbol flashing.
Thanks
Kevin
2 answers
Mitch H.Euromaid
Hi Kevin,
Sorry to hear, please give us a call on 1800 444 357 so we can discuss with yourself over the phone :)
All good, I found out that the issue was with the door lock not recognising that the door is closed. Was able to fix it myself following this guide:
https://www.ifixit.com/Guide/Repairing+Door+Interlock+Metalflex+ZV-446/14146
Hope it helps anyone in this thread.
Tags: Euromaid wm5 door sensor repair Metaflex zv-446
Shattie S.asked
Why won’t the machine drain all the water at the end of the wash cycle?
1 answer
Mitch H.Euromaid
Hi shattie,
sorry to hear, please give us a call on 1800 444 357 to discuss over the phone :)
Leo Yasked
Hi team,
I have a WM5 and whilst its been a good washing machine, over time its become louder on the spin cycles (banging noises) and has rusted above the door and along the bottom of the unit. Its have this for approximately 3-4 years, so I understand that it is now out of warranty.
Is it normal for the machine to rust? Surely a washing machine would be galvanized? More than happy to send photos through if need be.
2 answers
Mitch H.Euromaid
hi Leo,
sorry to hear, can you please contact us on 1800 444 357 to discuss a resolution for you
thanks
Cheers Mitch! I'll give the team a buzz to discuss this.
- Leo
Sarenia R.asked
My machine continuously fills with water. I start a cycle and within 10 minutes the display shows "END" but still keeps filling with water. So my washing is getting wet but not washed
3 answers
Mitch H.Euromaid
Hi Sarenia,
Sorry to hear, can you please call us on 1800 444 357 as it will be easier to troubleshoot over the phone
thanks
same problem, did this get answered?
Mitch H.Euromaid
Hello Andrew,
Sorry to hear, can you please call us on 1800 444 357 as it will be easier to troubleshoot over the phone
Sean H.asked
We have a Euromaid wm5 and it stopped midway through the cycle. We have tried all the reset advice below (hold the start button etc) but no improvements. When holding down the start button there is no audible noise. When we turn back on (cotton cycle) it shows 2.30 (time) as expected, but no spin speed or temp. When we shift the dial nothing changes and when we press start nothing happens. Is there another way to reset or what should we do?
2 answers
Mitch H.Euromaid
Hi Sean,
sorry to hear, please call us on 1800 444 357 to discuss as we can troubleshoot over the phone with yourself
thanks
hi Mitch, i just read your issue with your washing machine, mine does the same, were you able to get any answers from euromaid? i'm thinking it's the mothrboard. thanks darryl
Artanolo G.asked
My name is Alexey
Hi my machine says error code “C on” what does it means?
Pls reply ASAP. Thank you in advance.
1 answer
Mitch H.Euromaid
Hi,
Child-proof lock is on.
This function protects the appliance from
being tampered by children. In this case, all of
the buttons are inactive except On/Off button;
by On/Off button you can whether stop or
resume (while child-lock on) the program of
your machine.
The machine is switched to child-lock by
pressing the 2nd and 4th auxiliary functions
for 3 sec. “C: on” (Child lock is activated) label
appears on the screen. The same symbol
will also be displayed whenever any button is
pressed while the machine is child-locked.
To deactivate the child-proof lock, press the
2nd and 4th auxiliary function buttons for 3
sec. “C:OFF” (Child lock is deactivated) label
appears on the screen.
Juzasked
Can you please tell me what an error code 07 is please?
1 answer
Mitch H.Euromaid
hi Juz,
that error could be multiple faults, please call us on 1800 444 357 to discuss further,
thanks :)
Sarah B.asked
Hi my machine is about 5-6 years old and today it will not let me select a setting. When you turn it on its stuck on 14mins remaining with no other symbols. I've tried holding the start button down, attempted to change the setting and turned it off and unplugged but nothing is working. i also tried to call the number you keep posting, there's only a service request or spare part option, how do i speak to a human?
1 answer
Mitch H.Euromaid
Hi Sarah, sorry to hear.
Please call that number and select either option to talk to our team and they can run you through some troubleshooting steps.
thanks :)
yuxiang luoasked
the washing machine has not been working for two days. the start symbol keeps flashing. I try a lot of things including pressing start/pause for 3 sec and turn off the power then restart the machine. but still nothing changed
1 answer
Mitch H.Euromaid
hi,
sorry to hear, can you please call us on 1800 444 357 so we can discuss some troubleshooting over the phone!
thanks
Barneyasked
I have a Euromaid WM55 washing machine.
When I turn the power button on the cycle starts straightaway, and pressing the Start/Stop/ Pause button doesn't do anything.
I have tried turning the power off, changing to Cotton setting and pressing the Start/Stop button for 10 seconds, but no success.
Can you help?
Barney
1 answer
Mitch H.Euromaid
HI Barney,
Sorry to hear.
Can you please call our team on 1800 444 357 and we can walk you through some steps over the phone :)
Rita Nasked
Hello, I have a Euromaid Front loader Serial number is 18-100203-09, i have tried all the temperature settings and it doesnt matter what i do the water is always hot!
can you please contact me at [email address removed] and explain what i can do?
there is not even hot water connected
1 answer
Ruben R.Euromaid
Hi Rita N,
I’m sorry to hear of your experience, could you send us you contact details via private message and we will get someone from our team to contact you.
Thanks
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