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220 questions from our users
Saurabhasked
Hi. I have a WM5 washing machine. I had placed it on a wash but it did not complete the cycle. I could then not open the door - it was locked. I also couldn't get it to complete the cycle. I switched it off and unplugged it for a few minutes, then plugged it back in and still was unable to open door. I tried to set the cycle to a rinse so the water might drain - but the washing machine just seems stuck. The timer shows 18min. The start/pause button does not work . Any suggestions would be helpful!
1 answer
Ruben R.Euromaid
Hi Saurabh,
Can you please try the following:
1. Turn off at power outlet (remove plug from socket) - wait 60 seconds.
2. Turn programmer selector to the “cotton” setting ( at the 12 o’clock position)
3. Turn the power back on
4. Press and hold the “start/pause” button for 10 seconds ( audible beep will sound)
If this does not work, please give us a call on 1800 444 357
Helen Basked
The LED display has almost disappeared from the machine - just a couple of the symbols still appear - is it possible to replace this part ourselves or does it require a technician to do this.?
1 answer
Ruben R.Euromaid
Hi Helen,
Sorry this has happened. It will require a technician. Please get in touch with us on 1800 444 357 so we can assist you.
Thanks,
Dale.
Kamilaasked
Hello, my machine stopped working: the display shows 00:00, when I press start button for 3s, it shows ‘C on’.
I tried to turn it off and put into cotton position, but it comes back with the same message.
Could you please let me know if there is another way to restart it?
Thank you.
Kamila
1 answer
Ruben R.Euromaid
Hey Kamila,
Sorry to hear this has happened.
Do you mind giving us a call on 1800 444 357 to discuss this further?
Thanks.
Rupinderasked
Hi team,, I have a Euromaid WM5 ( Still in warranty ), having issue with start/pause button again, Your tech visited last time and fixed the start/pause button with glue as he didn't bring that part ( i remember there was a transparent try which hold and push the buttons back was broken. Please help to fix that. You can contact me @ [number removed]
Thanks
1 answer
Ruben R.Euromaid
Hey Rupinder,
So sorry this has happened.
Product Review has removed your phone #, do you mind either sending us a direct message or calling us on 1800 444 357.
Thank you :)
Ruthasked
How do I release the door lock on a Euromaid Front Loader Washing Machine?
1 answer
Ruben R.Euromaid
Hey Ruth,
Sorry about this!
Can you try following the below steps please?
1. Turn off at power outlet (remove plug from socket) - wait 60 seconds.
2. Turn programmer selector to the “cotton” setting ( at the 12 o’clock position)
3. Turn the power back on
4. Press and hold the “start/pause” button for 10 seconds ( audible beep will sound)
If this does not work, please give us a call on 1800 444 357
Justineasked
Our WM5 washing machine won't go onto the correct program when we turn the knob and the settings on the display often jump around. When the display does look like it's settled into the regular wash cycle and we turn it on, it seems to agitate a lot less than it used to, like it is on a delicates cycle and the clothes often don't come out completely clean. I've tried the reset process a few times and there's no beep. Any ideas?
1 answer
Ruben R.Euromaid
Morning Justine,
Sorry about this!
Can you try following the below steps please?
1. Turn off at power outlet (remove plug from socket) - wait 60 seconds.
2. Turn programmer selector to the “cotton” setting ( at the 12 o’clock position)
3. Turn the power back on
4. Press and hold the “start/pause” button for 10 seconds ( audible beep will sound)
If this does not work, please give us a call on 1800 444 357
Thank you :)
Cherylasked
I think the door switch on my WM5 is not working i need a new one part no is T 2805310400 how much is a new door switch
My email [email protected]
1 answer
Ruben R.Euromaid
Hi Cheryl,
We will be in touch via email.
Thanks!
Haya Basked
I put it once on hot water tap only one washing, when I realise my mistake I moved it back to the cold water tap... but since then it stop washing the clothing properly... the clothing stay dirty, Did I damage the machine because of my mistake?
1 answer
Ruben R.Euromaid
Hi Haya,
It is difficult to say. Can you call us on 1800 444 357 so we can help you?
Thanks.
Jazminasked
Hello. The front loader door closes to our washing machine but will not lock. I cannot start a cycle without it locking. Can you help us with this?
2 answers
Ruben R.Euromaid
Hey Jazmin,
Sorry this has happened.
Please give us a call on 1800 444 357 so that we can assist you.
Thanks.
I pull the handle open as I push the door shut, press firmly then let the door handle close, and that makes it latch in. I do that to be gentle with the latch. It does take a few mins to start the cycle after that (I assume while the machine is doing all its checks to get going). Hope that helps!
maddiescott4asked
the machine keeps stopping towards the end of the cycle and keeps spinning then stopping.. I have done several test runs now and still happening. Any ideas?
No answers
Clare Langfordasked
Hi, I've recently moved and set up the washing machine. I don't think enough water is getting through as the clothes aren't clean and I haven't overloaded it. Can you tell me the levels that it should be filling up to?
1 answer
Ruben R.Euromaid
Hey Clare,
If the inlet tap is on and the hose is free of obstruction, the machine will fill as required.
Please ensure you only have the machine connected to cold water, the tap is turned on (adequate pressure) and the inlet hose if free of obstruction.
If this does not resolve the issue for you, please call us on 1800 444 357.
Thank you.
Shane Dasked
I have a wm5. The display doesn't seem to be responding to the selection. Only 2 options appearing fpr 2 hours or 1.27 with e. Tried resetting as said above but doesn't seem to be working?
1 answer
Ruben R.Euromaid
Hey Shane,
Sorry to hear this has happened.
Do you mind calling us on 1800 444 357 so we can discuss this further?
Thanks.
Maddieasked
Hi, I have a WM5 model and no matter what option I select, the door locks and I can see water pour through the sides. Then all the sudden there is silence and nothing happens. The timer still counts down but the machine isn’t doing anything? I have read previous comments and have tried the unplug for 60 seconds, turn to cotton thing but nothing is happening? Please help!
1 answer
Ruben R.Euromaid
Hey Maddie,
Please get in touch with us on 1800 444 357 so we can assist you further.
Thanks!
Teanuasked
After every wash my clothes come out soaking wet! Does anyone have a fix for this? The machine is not draining and we have to do it manually every time.
1 answer
Ruben R.Euromaid
Hey Teanu,
Please give us a call on 1800 444 357 so we can get this resolved for you.
Thanks :)
Teanuasked
Hey I just got the wm5. But after every wash the machine will not empty the water. We have to manually poor the water out from the bottom does anyone have a fix for this?? Our clothes are soaking wet!
1 answer
Ruben R.Euromaid
Hey Teanu,
Sorry to hear this has happened. Can you please call us on 1800 444 357 so we can rectify this for you?
Thanks.
Tony LePageasked
wm5 euromaid
doesnt seem to end cycle to open door, door light shows locked most of the time, when it does decide to flash it will flash for hours with no result, on reset it show code E10 any solutions?
1 answer
Ruben R.Euromaid
Hi Tony,
So sorry to hear this has happened.
Can you please get in touch with us on 1800 444 357?
Leonie Ellementasked
Hi,
My washing machine Euromaid WM5 comes up with the error code 8365 when the machine is reset in the cotton mode after holding in the start button when powering back up. Have tried everything i have read here. Any suggestions ?
2 answers
Ruben R.Euromaid
Hi Leonie, that sounds quite odd. I'd like to look into this further for you. Can you snap a photo of the error and send it through to us via email to customercareXhapl.com.au?(replace the X with an @ as Product Review removes email addresses) Thanks - Euromaid.
Hi Leonie, did you get a response to this - I have the same error codxe on a WM7 and it is stuck now and wont wash.
onsmokoasked
Our WM5 fills with water then gets stuck in wash mode. The drum spins for a period of about 5 seconds, pauses then repeats. It will not continue on to rinse, drain or spin. Any help?
1 answer
Ruben R.Euromaid
Hi, Please private message your contact details and a member of our team will contact you to take you through some trouble shooting steps. Or alternatively please contact us on 1800 444 357. Thanks!
AnnieGasked
I have a euromaid that is only a few months old. Was working fine initially now I have to run the drain and spin 14 minute cycle twice before it is finished as does not do this itself...is there a trick to fixing this???
1 answer
Ruben R.Euromaid
Hey Annie,
Sorry to hear this is happening.
Can you please give us a call on 1800 444 357 so that we can assist in troubleshooting this with you?
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