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241 questions from our users

Rita N
Rita Nasked
WM5

Hello, I have a Euromaid Front loader Serial number is 18-100203-09, i have tried all the temperature settings and it doesnt matter what i do the water is always hot!



can you please contact me at [email address removed] and explain what i can do?
there is not even hot water connected

1 answer
Euromaid
Ruben R.EuromaidSend a private message

Hi Rita N,
I’m sorry to hear of your experience, could you send us you contact details via private message and we will get someone from our team to contact you.
Thanks

Pippa
Pippaasked
WM5

Hi, my WM5 has started tripping the power. I can’t use it as it trips straight away. Any suggestions on what we can do? It’s 6 1/2 years old and we have loved having it so much.

4 answers
Jules
Jules

Hi Pippa it sounds like it is a wiring problem, shorting out/power spike. You will need to get service person to have a look at it. I wouldnt be touching it if thats the case. Its not safe.



Euromaid
Ruben R.EuromaidSend a private message

Hi Pippa,
I’m sorry to hear of your experience, could you send us your contact details via private message and we will have someone from our team contact you.
Thanks

Pippa
Pippa

Thanks, but I’m having trouble contacting you via private message as it doesn’t seem to work. Are you able to contact me?

Marina
Marinaasked
WM5

The Start button is stuck in and I urgently need to wash towels for my business.
HELP!

2 answers
Euromaid
Ruben R.EuromaidSend a private message

Hi Marina, We will need to contact you. Can you please send your contact details in a private message or alternatively call us on 1800 444 357? Thanks



Marina
Marina

I phoned immediately after.

Ash
Ashasked
WM5

My WM5 stopped spinning. It will fill with water but then nothing happens, the filter is clean and haven't had any trouble before. Unsure why?

2 answers
Jules
Jules
Euromaid
Ruben R.EuromaidSend a private message
Jan
Janasked
WM5

I have the euromaid front loader WM5 how do I open the door?

2 answers
Euromaid
Ruben R.EuromaidSend a private message
nickST
nickST

check whether the 'lock' symbol is shown on the screen or not, sometimes takes a couple minutes wait, or see the above post

Mitchell R
Mitchell Rasked
WM5

Hi so after the fast spin where the washing machine turns into a jet plane it leaks foam from out of the top detergent door. Why is this happening?

2 answers
Euromaid
Ruben R.EuromaidSend a private message
Mary
Mary

Mitchell sometimes you put too much detergent in the container, and it overflows down the front of the machine. Eventually you get the balance right :-)

rebekah
rebekahasked
WM5

Do not ever let these pople's technicians in your home they are liers and scammers

1 answer
Euromaid
Ruben R.EuromaidSend a private message

Hi Rebekah, As previously stated, we have reviewed your case and unfortunately we will not be able to take any further action. Thanks.

Claudia B
Claudia Basked
WM5

Our WM5 fills with water then gets stuck in wash mode. The drum spins for a period of about 5 seconds, pauses then repeats. It will not continue on to rinse, drain or spin. The countdown is stuck on “5” for the past 30 min and the drum is full of water. Any help?

1 answer
Euromaid
Ruben R.EuromaidSend a private message
Louhun
Louhunasked
WM5

Hi there, I have a wm5 front loader, having issues, have tried to start a cycle of washing and shortly after it fills the washing machine wont engage a wash cycle and has been making a ticking noise yesterday machine is 2 years old, have tried resetting the machine today but no help.

Please help
Regards louise

1 answer
Euromaid
Ruben R.EuromaidSend a private message

Hi Louise, sorry this has happened. It sounds like a potential issue with the door lock. Can you please contact us on 1800 444 357 so that we can assist you further? Thanks.

Lenie
Lenieasked
WM5

Hi, Our WM5 will only pump water in to flush the detergent and fails to switch across to fill the machine, although will go through the whole cycle without any water in the wash. Any help?

1 answer
Euromaid
Ruben R.EuromaidSend a private message

Hey Lenie, sorry that this has happened. Please contact us on 1800 444 357 so that we can assist you further.

Thanks.

jane
janeasked
WM5

I have a wm5 front loader and it has a slow leak coming from where the hose is connected to the machine. How can I fix it?

3 answers
Euromaid
Ruben R.EuromaidSend a private message

Hi Jane, sorry this has happened. How old is the appliance and is it leaking from the inlet hose or drain hose?

Thank you.

jane
jane

It is three years old and it is leaking from the inlet hose. Not sure where I can buy one. I live in St Kilda East Victoria.

Cheers
Jane

Euromaid
Ruben R.EuromaidSend a private message
Briohny
Briohnyasked
WM5

Hi there,
My WM5 front loader washing machine isnt draining it seems. The cycle finishes however the door remains locked. I have to empty the water from the filter on the bottom far right corner, all the water runs out then I can open the door. The clothes come out soaking wet. What do you think would be the problem?

1 answer
Euromaid
Ruben R.EuromaidSend a private message
Lula
Lulaasked
WM5

The play icon is flashing continuously and machine is non responsive to restart methods. I have tried leaving unplugged overnight and restarting to no avail. Any ideas?

2 answers
Euromaid
Ruben R.EuromaidSend a private message
Lochie R.
Lochie R.

Did this work, I am having a similar issue.

fjs
fjsasked
WM5

Water leaks out of the liquids tray and down the front of the machine when on spin cycle. What is the issue? Thanks.

1 answer
Euromaid
Ruben R.EuromaidSend a private message
Lena
Lenaasked
WM5

Hi my machine leaks on the front bottom right side when washing. Just wondering what it could be. WM5

1 answer
Euromaid
Ruben R.EuromaidSend a private message

Hey Lena,

Sorry this has happened. Can you please call us on 1800 444 357 so that we can get this solved for you? Thank you.

Barry E
Barry Easked
WM5

Hi,

No matter what cycle I choose the machine is not draining the water and my clothes come out the drum soaking. Any ideas as to what may be wrong?

Thanks,

Barry

1 answer
Euromaid
Ruben R.EuromaidSend a private message
Visitor
Visitorasked
WM5

Hi
I cannot open the door on the EurmId washing machibe where I am staying.
I have tried the suggestion above but nothing works.
the manual states that the lock symbol should be flashing then fade out to then open- but instead it is a solid locked symbol. Any ideas?

4 answers
Euromaid
Ruben R.EuromaidSend a private message
Kay R.
Kay R.

When it says six button do y mean the spin butten in the wm8 machine? The door won’t open.

Kay R.
Kay R.

Wen you say hold the aux button two do you mean the spin button????

Poonam
Poonamasked
WM5

Hi
I am using the machine from almost 2 years now it stop washing, spins etc and clothes were dry only. I can hear voice of water and in few mins it end the cycle.
Please let me know what to do and what will be a problem?

3 answers
Euromaid
Ruben R.EuromaidSend a private message
Poonam
Poonam

A little on the bottom only.

Poonam
Poonam

Hi
Can you please let me know the problem? Is it possible for a company man to come and give the quote? Personally I feel it's very short life of machine..

Lyn
Lynasked
WM5

Washing left in overnight so am just trying to put it through a shorter cycle goes around once with water once and then stops. What can I do to fix it? So just using hand wash button goes around once and then it stops. It looks as if the door is not tightly but doesn’t want to push in any further. Can you tell me what to do please?

1 answer
Euromaid
Ruben R.EuromaidSend a private message

Hi Lyn,
Sorry to hear that, Could you send us your contact information via private message and we can have one of our team members get in touch with you?
Thanks

Ty S
Ty Sasked
WM5

Hi, I have a WM5 that's a couple of years old. Unfortunately the drum no longer spins on any cycle. Can you advise if there is a quick fix or will I need a technician to have a look? Thanks.

1 answer
Euromaid
Ruben R.EuromaidSend a private message
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