- Sign in
- Write a review
Euromaid WM5 Questions & Answers (page 3 of 13)
241 questions from our users
Hello, I have a Euromaid Front loader Serial number is 18-100203-09, i have tried all the temperature settings and it doesnt matter what i do the water is always hot!
can you please contact me at [email address removed] and explain what i can do?
there is not even hot water connected
Hi Rita N,
I’m sorry to hear of your experience, could you send us you contact details via private message and we will get someone from our team to contact you.
Thanks
Hi, my WM5 has started tripping the power. I can’t use it as it trips straight away. Any suggestions on what we can do? It’s 6 1/2 years old and we have loved having it so much.
Hi Pippa it sounds like it is a wiring problem, shorting out/power spike. You will need to get service person to have a look at it. I wouldnt be touching it if thats the case. Its not safe.
Hi Pippa,
I’m sorry to hear of your experience, could you send us your contact details via private message and we will have someone from our team contact you.
Thanks
Thanks, but I’m having trouble contacting you via private message as it doesn’t seem to work. Are you able to contact me?
The Start button is stuck in and I urgently need to wash towels for my business.
HELP!
Hi Marina, We will need to contact you. Can you please send your contact details in a private message or alternatively call us on 1800 444 357? Thanks
I phoned immediately after.
My WM5 stopped spinning. It will fill with water but then nothing happens, the filter is clean and haven't had any trouble before. Unsure why?
Hi Ash. How long have you had the machine? If under 2 years use warranty. If its over probably explains why not operating correctly. The only step you can take is pay for a service person to have a lo...
Read moreok at it and go from there. It could possibly be a worn belt!Hi Ash, I'd suggest just trying a reset on your washing machine.
Please follow the below instructions.
...
I have the euromaid front loader WM5 how do I open the door?
Hello Jan, If the machine is stuck in a cycle, you will need to put down some towels and/or a bucket to catch any water and then remove the filter at the bottom right of the machine, that should relea...
Read morese the door. If the machine is not mid cycle, please send us your details and we will get a member of the customer care team to contact you, or alternatively you can call us on 1800 444 357. Thanks.check whether the 'lock' symbol is shown on the screen or not, sometimes takes a couple minutes wait, or see the above post
Hi so after the fast spin where the washing machine turns into a jet plane it leaks foam from out of the top detergent door. Why is this happening?
Hi Mitchell, Sorry to hear of the issue you're having with the WM5, it's difficult to determine via email why foam is leaking. Can you please private message your details and a member of our Customer ...
Read moreCare team will be in touch with you or alternatively call us on 1800 444 357. ThanksMitchell sometimes you put too much detergent in the container, and it overflows down the front of the machine. Eventually you get the balance right :-)
Our WM5 fills with water then gets stuck in wash mode. The drum spins for a period of about 5 seconds, pauses then repeats. It will not continue on to rinse, drain or spin. The countdown is stuck on “5” for the past 30 min and the drum is full of water. Any help?
Hey Claudia,
Sorry that this has happened. Can you please try the following and if no luck, you can contact us on 1800 444 357 and we will assist you further. ...
Read more 1. Turn off at power outlet (remove plug from socket) - wait 60 seconds. 2. Turn programmer selector to the “cotton” setting ( at the 12 o’clock position) 3. Turn the power back on 4. Press and hold the “start/pause” button for 10 seconds ( audible beep will sound)Hi there, I have a wm5 front loader, having issues, have tried to start a cycle of washing and shortly after it fills the washing machine wont engage a wash cycle and has been making a ticking noise yesterday machine is 2 years old, have tried resetting the machine today but no help.
Please help
Regards louise
Hi Louise, sorry this has happened. It sounds like a potential issue with the door lock. Can you please contact us on 1800 444 357 so that we can assist you further? Thanks.
Hi, Our WM5 will only pump water in to flush the detergent and fails to switch across to fill the machine, although will go through the whole cycle without any water in the wash. Any help?
Hey Lenie, sorry that this has happened. Please contact us on 1800 444 357 so that we can assist you further.
Thanks.
I have a wm5 front loader and it has a slow leak coming from where the hose is connected to the machine. How can I fix it?
Hi Jane, sorry this has happened. How old is the appliance and is it leaking from the inlet hose or drain hose?
Thank you.
It is three years old and it is leaking from the inlet hose. Not sure where I can buy one. I live in St Kilda East Victoria.
Cheers
Jane
Hi Jane,
Please call us on 1800 444 357. ...
Read more Thank you.Hi there,
My WM5 front loader washing machine isnt draining it seems. The cycle finishes however the door remains locked. I have to empty the water from the filter on the bottom far right corner, all the water runs out then I can open the door. The clothes come out soaking wet. What do you think would be the problem?
Hey Briohny, sorry that this has happened. Can you please try the following and if no luck, you can contact us on 1800 444 357 and we will assist you further.
1. Turn off at power outlet (remove plug from socket) - wait 60 seconds. ...
Read more2. Turn programmer selector to the “cotton” setting ( at the 12 o’clock position) 3. Turn the power back on 4. Press and hold the “start/pause” button for 10 seconds ( audible beep will sound)The play icon is flashing continuously and machine is non responsive to restart methods. I have tried leaving unplugged overnight and restarting to no avail. Any ideas?
Hey Lula,
Turn off at the power point, leave the appliance off for 10 minutes.Turn 'Selector Dial' to the 12 o'clock position and then turn the power back on. Press the start button for 30 seconds ( or until it beeps )....
Read more This should resolve the issue for you. If not, please call us on 1800 444 357. Thank you.Did this work, I am having a similar issue.
Water leaks out of the liquids tray and down the front of the machine when on spin cycle. What is the issue? Thanks.
Hi,
Sorry this has happened. Please get in touch with us on 1800 444 357 so that we can assist you further. ...
Read more Thank you.Hi,
No matter what cycle I choose the machine is not draining the water and my clothes come out the drum soaking. Any ideas as to what may be wrong?
Thanks,
Barry
Hi Barry,
Sorry this has happened. Can you please first check the drain pump filter and drain hose for obstruction or blockage? If you cannot see anything immediately obvious, please call us on 1800 444 357 and we will assist you further. ...
Read more Thanks.Hi
I cannot open the door on the EurmId washing machibe where I am staying.
I have tried the suggestion above but nothing works.
the manual states that the lock symbol should be flashing then fade out to then open- but instead it is a solid locked symbol. Any ideas?
Hi,
The child lock is on. To turn it off, hold the Aux function two button for 6 seconds whilst a program is running. After 6 seconds, 'COF' should appear on the display meaning the child lock is now off. Let us know how you go. ...
Read more Thanks.When it says six button do y mean the spin butten in the wm8 machine? The door won’t open.
Wen you say hold the aux button two do you mean the spin button????
Hi
I am using the machine from almost 2 years now it stop washing, spins etc and clothes were dry only. I can hear voice of water and in few mins it end the cycle.
Please let me know what to do and what will be a problem?
Hi Poonam,
Sorry this has happened. ...
Read more Is there water coming into the appliance? Thanks.A little on the bottom only.
Hi
Can you please let me know the problem? Is it possible for a company man to come and give the quote? Personally I feel it's very short life of machine..
Washing left in overnight so am just trying to put it through a shorter cycle goes around once with water once and then stops. What can I do to fix it? So just using hand wash button goes around once and then it stops. It looks as if the door is not tightly but doesn’t want to push in any further. Can you tell me what to do please?
Hi Lyn,
Sorry to hear that, Could you send us your contact information via private message and we can have one of our team members get in touch with you?
Thanks
Hi, I have a WM5 that's a couple of years old. Unfortunately the drum no longer spins on any cycle. Can you advise if there is a quick fix or will I need a technician to have a look? Thanks.
Hi Ty,
We would like to help you with this. ...
Read more Can you call us on 1800 444 357 and quote 'Product Review - Dale P'. Thanks!Get an answer from our members and Euromaid representatives
Other Front Loading Washing Machines
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.