Revitive Circulation Booster IX Questions & Answers

Hi Sal v.

The best thing to do is give our Customer Service team a call on 07 5443 9767. They can run through some simple trouble shooting with you - the issue may be as simple as a new power cord needed.

If you prefer, you can email your phone number to us - [email protected] and we can call you directly.

Warm Regards,
Actegy Health - AUSTRALIA.

Hi william m.

It is not necessary that you use moisturiser however we do find that it can help to improve the stimulation that you experience from your Revitive. This is particularly true at the moment - as we head into the cooler months our skin tends to get dry - this can result in a lower stimulation felt. Drinking water can also help.

If you find that you are already well hydrated and you are not seeing a reduction in the sensation you are getting from your Revitive then you may not need to worry.

Please be sure to give us a call to discuss if you would like more information on hydration with regards to your Revitive. Our Customer Service team can be contacted on 07 5443 9767

Warm Regards,
Actegy Health - AUSTRALIA.

Hi steve s.

Revitive uses Electrical Muscle Stimulation (EMS) to contract and relax your muscles, which may increase the blood flow in your legs and feet. The sensation of EMS is quite different to vibration - it is more commonly likened to a tingling sensation.

Given that the lights are coming on, it is receiving power. When the device is on, you need to place both bare feet on the foot pads (you need to have both feet on to create the circuit). Then slowly increase the intensity setting until you feel the sensation in your feet and legs. As you get used to the sensation you can gradually increase the intensity until you get strong but comfortable leg muscle contractions.

If you try this and feel it is still not working correctly, please give our customer service team a call to discuss - 07 5443 9767 - they can run through some trouble shooting and if there is an issue, they can organise any necessary steps.

Warm Regards.
Actegy Health - AUSTRALIA.

Hi steve s.

Oh that is great to hear! Please be sure to call us if you need any guidance or have further questions.

Cheers,
Anna.

Hi Herb,

Thanks for your message. It is possible that there may be an issue with your power chord. Do you have a Revitive stockist close by (maybe the store you purchased it from)? They will usually have a replacement power chord that you could test to see if this is the issue.

Alternatively if you give our Customer Service team a call - 07 5443 9767 they can discuss the issue with you and help find a solution.

Warm Regards,
Actegy Health - AUSTRALIA

Hi Herb,

Thanks for investigating the issue further. You've reached the Australian head office for Revitive. The best thing to do is to touch base with the US Head Office. You can go to the local website - www.us.revitive.com - you should be able to find the contact details for your area.

I hope this helps.

Warm Regards,
Actegy Health - AUSTRALIA.

Hi coroman,

It would be best to check with the treating doctor. Generally speaking, Revitive is safe to use with metallic implants however there is a small possibility that the sensation may feel slightly more intense close to the site of the metal implant. If this is experienced we suggest you lower the intensity to a comfortable level. If any discomfort is experienced you should stop use.

It sounds like the person is in a healing phase - it would be best to check with their Doctor before use - it is important that their current condition and future treatment plan is considered.

If we can offer any more information, please feel free to give us a call. Our Customer Service team can be reached on 07 5443 9767.

Warm Regards,
Actegy Health
AUSTRALIA

Hi Wedgie,

(and thank you Adriana and Ted!!). I agree - it might be worth a chat to your doctor to make sure there are no underlying medical conditions that may be responsible for the slow healing.

Revitive uses Electrical Muscle Stimulation (EMS) to contract and relax your muscles, which may increase oxygen rich blood flow in your legs and feet. If your doctor clears you to use the device, it is important to that you do not apply foot-pads or Body Pads directly on open wounds or rashes, swollen, red, infected, or inflamed areas or skin eruptions (such as phlebitis, thrombophlebitis, varicose veins, cellulitis)

If we can offer any further information, please feel free to contact our Customer Service Team on 07 5443 9767

Warm Regards,

Actegy Health
AUSTRALIA

Hi Elizabeth O.

Absolutely - we have replacement power adaptors available via our website : https://www.revitive.com.au/rev-accessories/.

Alternatively you can call us to purchase on 07 5448 9767 (please note that we are closed on weekends and public holidays)

Warm Regards
Actegy Health
AUSTRALIA

Hi Kate,

Anyone with a pre-existing medical condition is recommended to check with their doctor first. Its also worthwhile checking the contraindications to be sure that there are no other factors that might impact your decision to use REVITIVE. You can check these here: https://www.revitive.com.au/can-i-use/

If you would like to discuss further, please feel free to give our customer service team a call for a chat. They can be reached on 07 5443 9767.

Warm Regards,
Actegy Health
AUSTRALIA.

Hi Shirley,

For now i would suggest you apply caution and stop using the REVITIVE and check in with your treating physician. Your doctor will be better placed to advise if it is suitable to resume use.

Warm Regards,
Actegy Health
AUSTRALIA.

Hi Chris,

Generally speaking, REVITIVE is safe to use after a hip replacement. There is a small chance that electrical stimulation may feel more intense close to a metallic implant. It is safe to continue use provided no pain is experienced.

That said, it would depend on how long ago your surgery was and how your recovery is going. We do recommend that anyone with a pre-existing medical condition checks in with their doctor before use. We also ask you to apply caution when using EMS after recent surgical procedures (within the last six months) as stimulation may disrupt your healing process.

I hope this is helpful. Please feel free to contact our Customer Service team if you have any further questions or require more clarification. They can be reached on 07 5443 9767.

Warm Regards,
Actegy Health
AUSTRALIA.

Hi David,

REVITIVE is a drug-free registered medical device using Electrical Muscle Stimulation (EMS) which may help to reduce pain and discomfort in the legs caused by Diabetic Peripheral Neuropathy. At this stage it is not indicated to assist with other forms of neuropathy.

If you wish to discuss further, please feel free to contact our Customer Service team on 07 5443 9767.

Warm Regards,
Actegy Health
AUSTRALIA.

Hi John,

Its hard to say exactly what is happening. It might be worth a quick call to our Customer Service team on 1800 505 108 and they can do some trouble shooting with you - it is possible that it is something minor. The office re-opens on January 2 so please feel free to contact them after this time, or you can email us with your details and one of our team will give you a call - [email protected]

Kind Regards,

Actegy Health Team.

Hi Jeff,

Thanks for reaching out. REVITIVE is a drug-free registered medical device using Electrical Muscle Stimulation (EMS) which may help to improve circulation in the legs and feet and also reduce pain and discomfort in the legs caused by Diabetic Peripheral Neuropathy. When considering REVITIVE we recommend consumers with any pre-existing medical conditions to consult with their Doctor before deciding if the device is right for them. For more information please read here - https://www.revitive.com.au/can-i-use/ .

I hope this helps. Thanks also Fons for your input. If we can be of any further assistance, our Customer Service Team can be contacted on 1800 505 108.

Warm Regards,
Actegy Health

Hi Benilda,

Thanks for reaching out. To help you with your enquiry we will need to ask you a few questions and run through troubleshooting with you.
We can contact you – please message us your number at [email protected]; or you can also contact us at 1800 505 108 and our Customer Service team can help you.

Warm Regards,
Actegy Health.

Hi Trish,

Thanks for reaching out. You can purchase a new power adaptor for your REVITIVE via our website or you can call our customer service team to purchase over the phone. I have provided the details for both options below.

web - www.revitive.com.au/rev-accessories/
ph. 1800 505 108

I hope this helps. Our customer service team can assist if you have any further questions.

Kind Regards,
Actegy Health.

Hi KEA,

The REVITIVE range of devices use EMS technology (Electrical Muscle Stimulation) that works by delivering electrical pulses to contract and relax your muscles. It has been scientifically tested and shown to actively improve circulation and reduce swollen feet and ankles. REVITIVE devices are not indicated to burn calories.

If you have any further questions, please feel free to contact us at [email protected] or 1800 505 108

Warm Regards,

The Actegy Health Team.

Hi Nanette,
We hope you are able to get this response because your email has been removed by Product Review as part of their policies on privacy.
It is good to hear that the DVT in your femoral artery has been resolved. However, Atrial Fibrillation being a medical condition of the heart, it is best to consult your doctor before resuming use of REVITIVE Circulation Booster, to ensure it is completely safe for you.

If we can assist with any further questions please let us know.

Warm Regards,
Actegy Health Team.

HI there Floss,
Thank you for writing in with your question.

Many people experience hydration issues like drier skin during the cold, winter season. When the skin is dry, it is more difficult to feel the Electrical Muscle Stimulation. Water is an excellent conductor of electricity and if the body is less hydrated (below 60%), then the stimulation may be less, so it is always important to remain well hydrated.

Try this with your Dad:
- Moisturize his legs and soles of his feet with a moisturizer
- Drink a big glass of water right before using his REVITIVE
The device uses the body to create the electrical circuit, and a well hydrated body will help optimize the stimulation he feels from REVITIVE.

Warm regards,
Actegy Health Team

Hi there Paul,
Could you call us on 1800 505 108 so that we can check if there are any issues before you send your device? Sometimes some troubleshooting may just do the trick.

Warm regards,
Actegy Health Team

Hi Mini,
Thank you for your question.

Did you try going through the first page of the Troubleshooting section (this is the section before Technical Specifications)?
There are five common causes when customers call with this issue.

We would be happy to bring you through the Troubleshooting steps as well. Just call us on 1800 505 108 or email us with your phone contact and we can also call you.

Warm regards,
Actegy Health Team