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Terrible Plane
Flew from Albury to Sydney on Tuesday 13th March. The aircraft plane rattled and shook the whole trip!! Was awful !! Never fly with them ever again.
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Sleezy Pilot
My wife was approached by a Rex pilot while in Bamaga. He seemed nice at the time, then he contacted her on facebook and began to make send lewd messages until he waa blocked by my wife. Very unprofessional and arrogant behavior while the pilot was in a remote community. We will never fly with them again.
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Inconsiderate, unreliable
We were on a flight from Sydney to Orange. Five minutes before we were due to land, we were informed that the aeroplane had to return to Sydney due to a 'technical issue". The weather in Sydney was bad and we had to circle for an hour before we could return to Sydney. My partner and I spent this time worried that the plane wasn't able to land safely, or something similar and that we were in danger. We landed in Sydney to be told that there was a mechanical issue, but it wasn't dangerous. It appears they diverted our flight to get it to enginee...Read more
rs in Sydney more quickly and minimise costs to themselves, with little regard for the passengers on board. We then waited another 2 and a half hours before being boarded on a plane. We were not given anything to make our wait at the airport more comfortable. I should say that a couple of the staff at the airport were lovely. All in all I came away with the impression that REX as a company doesn't properly value its customers.Similar opinion? Write a review on ieatwords.com.au!
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Adorable flight attendant
My husband and I flew REX air from Kingscote to Adelaide on Saturday 21st January 2017 on the 10.30 am flight. The flight attendant was the happiest and friendliest I have come across. We fly about 30 flights a year with airlines from all over the world and this young woman was on a 25 min flight and was as professional as any I have come across. She obviously loves her job and it shows. Find out who she is and show her this reveiw and thank her.
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Bad!!
Today I booked an emergency flight as my father is dying. They said they would ring the airport and ask them to be aware I'm on my way. I arrived at 5.30......plane due to leave at 5.40 and was already leaving down the runway. Rex bookings had rung but no one answered. What a hick operation. I'm a 4/12 hr drive away from the hospital. I'm not going to make it. Rex Airlines........words can not convey my emotions at this time. I have another flight booked first thing in the morning..........I honestly hope it's not too late.
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BronSydney
Terrible customer service and no communication between staff
Passenger travelling with oxygen followed Rex instructions to be told information was incorrect. Lack of knowledge by staff left us lost on what to do. Rex check in completed only to be told oxygen couldn't go past security. Further information was required regarding the oxygen condenser which was sighted and booked as check in luggage had to be retrieved back. Passenger is a transplant patient trying to return home left standing helpless staff very rude and showed no compassion. Total lack of knowledge of conditions for traveling with oxygen by staff and rudeness is unacceptable in this industry.
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ShaunCairns
Rip off
On Monday morning I was over 2kg in baggage and it all came up to 25kg yet I've got charged for 27kg or more.
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- Verified customer
Excellent service and very friendly
Caught REX flight from Merimbula to Melbourne and was very happy with the flight, service, punctuality. I will happily fly with them again.
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Bad service and unrealable
Was notified of flight delay at 11.30pm for 6.30am flight, changed time to 11.00 am flight resulting in me having to drive to Perth from Albany to catch connecting flight to Melbourne. This is not satisfactory and as a result will never fly with them again. This is the second time this has happened they do not deserve to be an airline in regional areas I hope their contract will not be renewed.
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Getting hit in the side for an hour and a half, never again
Sat next to a male with an over sized computer on the REX flight last night. The person was continually elbowing me in the side. I was totally squeezed into the wall, surely a flight attendant can see that this is ridiculous. Never again!!!
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Can't Carry a Laptop Bag??
We have travelled to ARMIDALE from Sydney and thought as REX has 15$ lesser than Qantas, we will give a try. We have saved 15$ but spent about 60$ on the top as we got laptop bag that's exceeded the weight. Did you thought we exceeded the hand luggage?? No Hand luggage bag is 7kg but on the top she said "You can't carry laptop bag as it will be included in the cabin and we are small aircraft" but for the question I asked "Every other airways don't count laptop bag as the laptop is the only item in it" - Sorry Sir "Qantas has 2 cabin cases, we ...Read more
have only 1, so you can't carry laptop bag while you have hand luggage" - Really I don't understand how can this happen to REX. So Sad REX, you should treat yourself just like other airways. I don't think you are a begger beside the other travel companies.Similar opinion? Write a review on ieatwords.com.au!
Marian
- 16 reviews
- 23 likes
Good Budget Airline. See luggage advice
I have used REX a couple of times now for flying about the land of Oz to several destinations. I still prefer Qantas (sorry, REX) but that's more because with Qantas I get loyalty points. However price is always a factor, along with flying times, so I do use other airlines. The staff have always been very friendly; the flights on time. I can't say anything about luggage, for visiting my mother (which is usually what I use domestic flights for), or friends, I only go a couple of days so only take a small carry on bag with me. I believe it's call...Read more
ed a 'cabin bag' & thus have actually never checked in luggage with me. Food is ok; I do wish they had better biscuits though. Just a quick look to the right here, I see something about luggage not arriving. I travel a lot & use a lot of airlines - fortunately I have only lost luggage once; however a frequent flyer's tip: ALWAYS pack spare undies, socks, change of clothes and a few flight certified toiletries in your carry on. If you loose luggage, it's usually for about 24 hours. So having these pieces help you get by while you wait for your luggage to catch up. What can happen is that if there is less than an hour in between domestic flights, the luggage might not make a connecting flight; or it's been held up in security. They randomly check bags & this can cause the bag to miss the next flight. Keep this in mind when flying & be prepared if it does happen. It's also an aid with flight delays; because checked in luggage won't get to you until you reach your destination.Similar opinion? Write a review on ieatwords.com.au!
Unreliable Aircraft
Flight out of Merimbula this morning was cancelled when the starboard engine would not start. Main topic of conversation among passengers cancelling their travel plans were the other times when flights have been delayed or cancelled due to mechanical issues.
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Flight delayed then cancelled
Flight delayed then cancelled without reason. Seems like they just figured they can jam everyone one the next flight instead.
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MurkoPerth, WA
- 2 reviews
- 5 likes
Luggage didnt arrive
Flew Perth-Esperance. Checked luggage (only 8kg) didn't arrive on the flight. Massively inconvenient as I had to purchase a number of items for my 1 day/1 night work trip. Luggage had turned up by the time I flew out of Esperance the next afternoon. No apology or reasonable explanation offered.
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RELNAlbany
Staff at Perth airport rude as hell
Only allowed 15kg baggage threatened to be taken off plane for being 2kg over completely ridiculous rudest staff ever at Perth t2 airport
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william hallSouth-Eastern Region, NSW
- 2 reviews
Credit Card Rip Off!
I have made a Booking with Rex I used my Visa Card. They charged me $13.39 .to process my booking. This a rip off!.
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Fiona
- 2 reviews
Appalling and incompetent
I had a ticket for a 10:50pm flight from Birdsville to Toowoomba on Tuesday. I received a text the night before advising the flight was four hours late, leaving at 2:50pm. Around 11am that day I checked online - the advice had never been changed and said the flight was on time, which was clearly wrong. I then checked on the phone and the message said the flight was four hours late (as per the text). I arrived at the airport at 1:10 pm to see the plane taking off. Apparently they had made up time so left earlier!!! The airport staff said Rex had...Read more
no mobile no for me but they had sent me a text the day before! The next plane is three days later. I have not been offered any assistance with costs for staying in Bridsville for another three days. As this is a very remote area with mobile coverage only in some towns and most airports are only staffed when planes are due, there may have been many other people inconvenienced by having to wait for hours to be picked up. Planes can be later and that is a nuisance. Leaving earlier without passengers is APPALLING, Rex.Similar opinion? Write a review on ieatwords.com.au!
Bal DSydney, NSW
- 22 reviews
- 5 likes
Best flight ever
Sydney-Dubbo Return. I ended up flying solo as the only person on the plane. Was personally catered to by flight attendant, and acknowledged by name after the pilot was informed. Flight was smooth as, staff couldn't have been any more helpful, and even helped upgrade me for a small fee so I could leave earlier on the way back. So impressed.
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REX - Fantastic airline
I'm a very nervous flyer however so happy with my recent flight with Rex to Merimbula, customer service 10/10!
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Questions & Answers
J.K.L.asked
I understand that connecting to an international flight within 24 hours after flying with Rex, the baggage allowance is 23 kilos. Does this apply when returning on an international flight then connecting with Rex?
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