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FlowerbreadSydney, NSW
- 3 reviews
- 2 likes
- Verified customer
No complaints
Flew REX Adelaide-Coober Pedy and back. What can I say? The check-in was easy, the flight left on time, the plane was small but seats comfortable, the onboard staff were professional, the snacks... don't remember, the flight arrived on time, our bags weren't lost. No complaints.
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Absolutely woeful
Having flown almost weekly with this airline for 10 years I have seen it become more of a joke every year, as flights are seriously delayed about 70% of the time. If any other airline flew my sector I would not fly Rex.
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Bad service
Left my luggage behind and called customer service they say they dont handle baggage and really didnt want to help me
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Robert Brakey
- 2 reviews
Recent trip from Burnie/wynyard, Melbourne & return
My wife & Myself had the recent occasion to travel with Rex, wheel chair assist required at each end of journey,
Car pick up at MELBOURNE conveyed to reception, assisted with luggage, wheelchair assist to taxi ramp, which had been ordered prior to arrival by Rex,, Attendant waited until departure., exactly The same assistance provided on return journey. Excellent service, that some of the larger airlines could learn from. What a delightful experience, WELL DONE REX we will travel with you again in near future, Good Flying,
Rob & Muriel Brakey
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Robert MWagga Wagga
- 6 reviews
- 8 likes
- Verified customer
Great flight and on time
Fantastic flight, flight attendant and pilots were helpful and friendly, and arrived on time in Sydney. Last minute booking and cost was great.
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Don’t book REX without insurance - appalling mismanagement of flight delay
Passengers not notified until 5hours after decision taken to delay flight. Engineers not bought down to fix plane overnight. Charter planes not considered. Travel agents not informed. Passengers not priority booked onto next flight. Appalling service, truly appalling. I suggest that the regulator look into why maintenance schedule is clearly failing.
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Norma HockingTanilba Bay
- 4 reviews
- 8 likes
Completely unreliable.
Arrived in Sydney late yesterday afternoon from a Perth flight, only to find they had cancelled our connecting flight to Newcastle. So after paying another $270 to another airline, and an $80 cab fare, we finally arrived home! Never fly with this company, they are just plain unreliable, and ignorant. I think their excuse was that their pilot or crew had not turned up! Wow, good excuse. Also told us when we inquired for a refund, that we would have to go through Webjet (who did the booking) and that would take three months to get our money back. What a Company!!!
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JonoSydney
Consistently late
Consistently late - second time in two weeks that the delay has been 2 hours going Wagga to Sydney. No Apology or explanation. Avoid where possible.
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Terrible service and rude
Flight delayed, no explanation and treating paying customers like cattle. If you book with them you deserve what comes your way
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Every time has been horrible
I frequently travel from Sydney to dubbo and there has never been a time where I haven't been delayed or cancelled with REX! One time I arrived at Sydney airport early and I'd already checked in the night before so I thought I was cruising. I was trying to find my flight number on the board and I went to enquire at their customer service desk. She asked me if I had already checked in and of course I showed her my confirmation to which she responded that Rex had swapped the plane with a larger craft and when doing so anyone who had checked in on...Read more
line, their information had been deleted. So therefore they sold my seat to someone else and couldn't get me on a flight until later the next day. Which I demanded a refund on the overpriced ticket, which took over 7 days to put back into my account. I ended up hiring a car 7.30pm that night and drove the 6 hours by myself. I arrived in dubbo at 1am. I really had no choice and felt mucked around by Rex. I also want to say that not once did they try to contact me in regards to my flights cancellation. Unbelievable service, overpriced and unreliable. Thanks but no thanks Regional Express. Never again.Similar opinion? Write a review on ieatwords.com.au!
SamForster
- Verified customer
Rex what a joke
My daughter who has a disability travelled to Sydney today for medical treatment and was due to fly back to Taree tonight on the 6.05 flight. When she was dropped at the airport she was informed that the flight had been cancelled. No real reason was given nor was there any assistance offered to her. We have used Rex numerous times in the past and although not completely satisfied with the service thought it was a safe way for our daughter to return back safely. I will be going out of my way to ensure people in the Manning Valley and Forster areas know the risks when booking travel with Rex. Totally disgusted with them.
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Complaint
Am disabled not very good with learning the lady at the departures desk was the rude I would love an like to here back about yous getting in contact with her an teaching her some customer service skills I all ready feel bad about my learning and working out skills and I only asked her a simple question and made me feel a lot worse about my learning skills. Her name was [name removed] and if I was as rude as her I could say a lot more about her I think she has more problems then me.
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JanelleBSouth East Queensland, QLD
- 2 reviews
- Verified customer
No understanding
I have 5 return flights booked for my family to travel to Parkes to see my Mum, Unfortunately mum fell ill and passed away before our planned visit. At the time of her falling ill I wasn't thinking and booked new flights for myself to see her and additional 2 return flights to attend the funeral with my husband. Obviously upset and not thinking I could have changed 3 of the existing return flights. Now with some time elapsed, I called Rex to explain the situation. We have no reason to visit Parkes at any future date. Rex offered only to place the flights into credit. I don't expect a full refund but a refund of 3 returns really should be a reasonable request.
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Flights always cancelled with comments of “Oh but there will be another flight tomorrow”
No reasons given for flights cancelled between Adelaide and Port Lincoln today 6th Oct. NEVER again, thank You too Qantas for getting my Wife home albeit 2 hours later.
Not the first time either.
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Chris G
- 8 reviews
Amateur Hour
A mixed experience flying Sydney to Orange. A coffee voucher was provided on checkin which was welcome. Terminal arrangements were however poor. When delayed and disembarked due to technical problems we had to return via security again. Bus to aircraft and bus back. SAAB aircraft shabby and clearly in need of better maintenance.
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minerocksmoreAU
- 2 reviews
- 3 likes
- Verified customer
Choose another carrier
I've been flying for business for 30+ years and for the first time today I was asked to surrender the tiny bottle of wine I had purchased in the flight from Sydney to Orange, NSW. I had consumed about 100ml and thought I'd keep the rest for later. Whilst rules may be rules I gave NEVER been treated like this by any other airline.
Not only was I required to surrender this little bottle, I was asked to do so in front of all the other passengers in the line to leave the plane and had to unpack my bag on the spot.
Terrible service - next time I'll drive to Orange.
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Fantastic Service
I fly with Rex every week for work, and the service both at the airport and on board is very professional, 10/10!
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Keith at Duns CreekDuns Creek, NSW, 2321
- 2 reviews
- 4 likes
flight delayed with 8 hours notice !
I received a text message at 11.09pm advising my flight had been delayed from 7.25am to about 10am. This was from Newcastle to Sydney ZL353 on 22/3/17. When I tried to call REX their office closes at 11pm, just before the text message.
This meant I would miss my 11.15am flight to Singapore. Had a chauffeured car booked to pick me up at 6am to get me to Newcastle airport by 6.40am, about 45 mins before my REX flight.
Luckily the hired car was prepared to take me to Sydney but it cost me $450. Thanks a lot Regional Express !
Never, ever again.
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ClydeSydney
I thought I was going to die!
Where do I start, nobody likes small planes, but this is out of control. I got on, seats were crammed. We were going down the runway and the pilot decided to only speed up at pretty much the end of the runway and only just got off the ground before hitting grass or the barrier. At first I ignored it thinking, maybe he's experienced and knows how far he can push it but all of a sudden the loud and deafening engines go completely silent, I look out the window and the propellers aren't spinning as fast and the plane drops! My stomach was still 100...Read more
metres above me and I nearly threw up, it was downright terrifying. This happened at least 20-30 times during the flight over and over again, I could barely stand by the end of it. 3 months later 2 REX flights have had engine failures and I dont doubt it a single bit, the plane rattled the whole way which is understandable since its a small flight but seriously, engines stopping!!! If you value your stomach, your good dreams and that tiny bit of confidence you have on planes please do not ever set foot on one of these planes!Similar opinion? Write a review on ieatwords.com.au!
LACK OF CARE Ruth 22 March 2017
My 89 year old father flew out of Merimbula on 21st March he was suppose to land in Sydney at 12.20 but ended up landing at 3.10pm. I was not informed of the delay even though I had rang Rex the day before asking if there was a possibility of delays I was assured every flight was going ahead and on time. I had to ring twice more to find out what was going on I was told it would land at 2.35pm then the next call was 2.50pm and finally it got in at 3.10pm. My father was getting very stressed as we had booked him a seat on the Shuttle Bus that was...Read more
bringing him home to our place. When Sylvia the driver of the Northern Beaches Shuttle Bus couldn't locate my Dad (because he was still up in the air) she rang me. I told her what was going on and she said she would wait to get him and she did, she also kept in touch with me and rang when she had Dad on the bus. This was so appreciated by us as we live over 3 hours away from the Sydney Airport and my Dad would have been there by himself until we could have picked him up. I understand there can be delays but REX you need to keep people informed of these things that's why we give you our mobile numbers.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
J.K.L.asked
I understand that connecting to an international flight within 24 hours after flying with Rex, the baggage allowance is 23 kilos. Does this apply when returning on an international flight then connecting with Rex?
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