After the flight that my son and 18 month old granddaughter were booked on from a regional airport in NSW broke down we were told nothing could be done to help with his connecting flight from Sydney to Brisbane, After about 45 mins we were told that a flight would be diverted from Broken Hill to us, which still would not get them to sydney in time, when i spoke to the service desk on 0263935550 they informed me we should have been in contact with them to see what could have been done,because of the lack of knowledge my son was left with no refund or credit with the other airline and paying for another flight with another airline. May be if everyone knew what was to happen in cases like this the passengers might consider using Rex again.

Arrived at terminal at 5:30 for a 6:30 flight only for it to be delayed until 9:30!! I did not receive a text message or email to let me know of delay! We had been dropped off so had no way to leave airport and canteen was closed!! I think REX is slack and most likely won’t be travelling through them again!! Wouldn’t recommend Travelling with these guys!!

Poor customer service. Feeling that customers time is irrelevant. Arrive at airport 5.30am to board plane at 6.30am and get told at 6.30am that plane is delayed for 2 hrs. Not good enough. I organized flight times to attend a funeral viewing - Thanks for that Rex I missed it.

My early morning flight was cancelled. Rex knew the night before the flight was going to be cancelled yet did not bother notifying any passengers. Expected to wait another four hours at airport for next flight. A simple SMS would have been nice.
This company does not give a damn about customer service. Dumbfounded. Its a stuff you policy at Rex.

I just love how when you pay for a ticket with Rex, they slug you for 1% to use their Website to book !! Then slug you again to use Paypal or any other creditcard. The only way to get the advertised price is to pay at the airport with cash.... what a joke. Just include all these misleading fees in the airfare to begin with. Can you imagine if we were surcharged to use Coles or Woolworths online sites a handling fee of 1 % then up to 3.27% for a credit card. Why do let all the airlines do this

I have been delayed on the Albany Perth route on the last 3 flights. I think rex has overextend with the new routes added. Becoming a worry.

I have flow Perth to Albany and back on many occasions and when Skywest cancelled the service I was forever optimistic that Regional Express (REX) would provide a decent, reasonably priced service. Unfortunately they have failed time and again, every flight yesterday (28/08/18) was late arriving and leaving Albany, including my own which was eventually cancelled. Unfortunately this is 'the norm' according to locals and regional airport staff. It is unfortunate as once you manage to get yourself on a plane the cabin crew are great and I can't fault them. They should really notch up 12 months experience and move to a real airline.
For $460 and a total of 100 minutes flying time I expect better, next time i'll drive.

I have been flying with Rex airlines every week between Burnie and Melbourne since December. Unfortunately it is the only airline operating in this route so I have to put up with them. The flights are delayed %80 percent of the time. It is overpriced. The costumer service is poor. In one instance, my checked baggage got damaged while traveling from Melbourne to Burnie. My claim got rejected on the basis that the damage is reasonable. If you have another option do not travel with Rex.

It’s with much regret that I write, however people considering a flight with Rex, be warned.

Work wise I’m all over Australia and fortunate to fly with different airlines, by a considerable margin Rex has the wooden spoon.

Consistently late flights, unreliable aircraft, rude counter staff, overpriced and very little empathy.

Management of Rex if you’re reading this, you really need to sort your company out as change starts from the top down.

Will avoid flying with company from now, better off using a hire car.

Very bad Rex service up infront Sydney check in desk. No empathy and support when I missed checkin by 2 mins. She spoke like Theresa May told me “You can’t check in, our captain just informed that” “ go to Quantas counter, ask if they can swap your ticket they have on midday” “you pay $45 more we will get you at 315 today”.

I flew with Rex airlines a few days ago from Merimbula to Sydney return, on the way to Sydney the stop at Moruya we had to get off and wait while they fix a problem.
Then when we left Sydney the plane took off right after a virgin jet too close, then the right engine nearly cut out, the plane had so many squeaks and rattles I was scared it might fall apart.
We pay very high prices for old planes and constant problems with delays and problems with there planes.
I so hope QantasLink come to the area.

After arriving in Sydney with minimal changeover time on a virgin flight from Launceston, which was delayed due to having to be rerouted to Canberra for a medical emergency, it was obvious my bag wouldn’t make the Rex flight I was on to Griffith. I was hoping to either get some reassurance bag would be on next flight or if not get it held as I was going to be back in Sydney the following day on way to LA. All I got was an explanatio that it was not Rex’s issue and I should discuss with virgin. Not helpful Rex. Let’s see how this works out!

2-hour flight delay???!
They screwed my schedule. I was supposed to board at 8:15am to be able to make an inspection at 11:00am and fly back at 2:00pm

They delayed the flight to 10:40am and i had to book a later flight back which was also delayed

I was supposed to be back home at 4:00pm
Instead, i got home at 10:00pm

Disgusting service

Rex: Departing Orange Springhill at 0710,
Arriving Sydney at 0800

Virgin: Departing Sydney at 0910,
Arriving Gold Coast at 1030

What actually happened... Rex decided to fly to Sydney via Dubbo to pick up more passengers. Landed in Sydney at 09:20 and missed connecting flight. Who does that? Very unprofessional, go with Fly Corporate if you can.

I fly at least weekly with various airlines mostly throughout WA.
On Albany and Esperance routes Rex is the only airline who fly them. I’ve almost never had an on time flight and they clearly don’t care at all. They are the worst airline I’ve ever experienced. Certainly hope they opt out of these routes in the future and hand them back to a more reliable airline.
This route is tendered by the state government. They need to intervene. Unsafe and unreliable...

How long can a SAAB 340 safely be kept in operation? With the problems we witness on Rex planes I am convinced it is a bad idea getting on these planes, The reason for many of the Rex delays are faults with the planes. Many of them have been around for 20 - 30 years!