My husband and I have started the process of taking ACA to VCAT.
I can't believe all this negativity I am reading on this business, wish we had seen this prior.
I will give you all a more detailed outline of what they are putting us through shortly.

In the meantime, I STRONGLY RECOMMEND YOU DO NOT USE THIS COMPANY, you will regret it.
WE WOULD NOT WANT ANYONE TO GO THROUGH WHAT WE ARE GOING THROUGH

Customer service is without doubt the worst I have ever experienced. Office staff are argumentative & aggressive. Their motto seems to be that the customer is always wrong! Go anywhere but ACA Home Improvements - Beyond dreadful - my guess is they spend most of their time trying to defend themselves in VCAT & I also guess they more often that not lose. Won’t be long before ACA Home Improvements change their name - even better I hope they go under

Terrible service. Product expensive but is cheap rubbish straight out of China! Do not use! Botched installation. Made many attempts to have problems rectified. Completely ignored!

Terrible services, customers services is very poor as well, won't recommend this to people. Since deposit is paid until now already 2 months, but still waiting for the installation of roller blinds n flyscreens, Every time I call up, they said someone will get back to me within two days, but finally I have to call them n ask again n again.

My experience spans over 12 months because that's how long it took from when I went ahead with the order to when the product was installed and finalized. There were issues with partially faulty shutters, which isn't even my complaint. My complaint is with the unprofessional manner in which it was rectified. I was never, NEVER, contacted. I had to do all the calling and following up, and still could not get a resolution. The only way was through consumer affairs. As compensation I was offered a $100 myer voucher or to have that amount taken off the final bill owing. What a slap in the face. Avoid at all costs if you prefer good customer service.

Unprofessional, untrustworthy, unreliable, unapproachable these are probably the companies better qualities. The tradies we had come to our house damaged both the inside and outside of our house, and have lied about coming back to repair damage.

This is one of the most un organised companies EVER.. no one calls you back.. i have been waiting over a year for a job to be completed.. then they have the cheek to send a letter saying they will come on to my property and take away the rollershutter... The job has never been completed?? they receptionist rebecca and jess never call you back or follow up on anything. Please avoid this company... they have no idea how to run a business and will go bust soon

Love the blinds but the company is the worst I have ever dealt with. Have had multiple problems dealing with them. I STRONGLY suggest you don't go any where near them!

I wish I had read reviews before signing the contract. There are so many reviews with the same story as mine.

Signed the contract in July 2015, they didn't complete my job until May 2016. When I asked for a discount, they send me a legal letter saying they have engaged their lawyers.

Avoid at all costs!

Quoted 10 weeks for delivery, took 40 weeks. Wrong sizes & wrong items were sent to which the company tried to blame us. Luckily we had most things in written form. There was little to no contact from the office. I would call to find out the progress of our items to be told the person I wanted to speak to was in a meeting or not in the office that day & that they would call me back, which they very rarely did. We negotiated right from the beginning that we wouldn't pay in full first & I'm thankful that we withheld some of the payment until they completed it but even though there was an outstanding balance, they still weren't bothered about finishing & customer satisfaction.

Very happy, From initial consultation with Joe through to installation with Norm, very professional. Great product and price. Took a long time for shutters to arrive but was told it would take 8-12 weeks so was prepared for this, (although I rang to check progress with office twice but didn't get Rung back) Blinds look fabulous when arrived, installers great.

We paid a deposit for our security screens in January and now we are in June still no security doors! Call after call they just tell us the same thing 'we will get back to after speaking to management'
WHERE IS YOUR MANAGEMENT???

What a joke of a company. Even if they paid me and installed the screens for free I still would refuse. Right now I am pulling the shutters down and will be personally delivering these back to ROLLAWAY SHUTTERS!

October 13th 2017 Update: Stay Away!!

Guys stay away from this company. I have had issues with this cowboy of a company. After going down in person to the show room and infront of future customers i unleashed my fury. Funny enough 2 days later my blinds (New ablinds) Was delivered and installed. Funny that ay. My advice id rather go Bunnings and by a bed sheet to put over my windows than get blinds or anything for a matter of fact from this Rogue company.
Cheers Marc

So thrilled with our Plantation Shutters. Has made our house look so modern and they give a clean and bright finish to the windows. Excellent service and the installation was very professional with friendly staff.