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Ross Granata Motors
See the Best Car Dealerships in 2022 as rated by Australians on ieatwords.com.au.
Bruce HSydney Surrounds, NSW
- 33 reviews
- 30 likes
Pathetic customer service ethic & new vehicle preparation
Feb 18, I collected a new Holden Colorado from this dealership. Although their prices were competitive, the quality and workmanship in fitting accessories & pre-delivery was pathetic. Example, on arrival, aerial was missing, canopy keys missing, friction tape on canopy missing. Once I arrived home, I discovered other faults including missing tie down points in the tub and a faulty installed tub liner. My emails to the dealer were not acknowledges and when I rang and spoke to the dealer principal - he was abusive and stated 'it was my fault...Read more
' and he wasn't prepared to assist as I had signed for the vehicle. Thankfully Holden Customer Care and Holden Lithgow came to my assistance. When the tub liner was removed, the extent of the poor workmanship was highlighted - the tub floor was covered in gum nuts and there was a large area of surface rust as the dealership appeared too lazy and incompetent to blow out the rubbish and metal fillings from the canopy/liner installation.Similar opinion? Write a review on ieatwords.com.au!
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