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Reviews

(644)
(45)
(11)
(15)
(73)
  • Product Quality
    4.8 (172)
  • Return Claim MadeYes (4) · No (169)
  • Customer Service
    4.7 (163)


pete

peteSouth East Queensland, QLD

  • 4 reviews

A Cacophony of Lies and Ineptitude

published

Paid $30,000 plus for a new Kia car that was actually on the lot. After payment, they refused to answer calls for 3 days. That was 7 days ago. Got told night before delivery for my wife’s birthday that car would not be ready. The excuse later proved to me a blatant lie by the sales consultant. Got told so many lies, and had to escalate to their General Manager for resolution. Won’t go into details, but clearly their inept Kia Sales team is out of control and lacking good management. All too keen to take your money, but service stops immediately thereafter.

Would not recommend. They are woeful. Go to another (honest) dealer

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina
See all answers

Orion

OrionSouth East Queensland, QLD

  • 2 reviews

Not a so called Haggle free dealer

published

The attention I got from Josh was second to none, I believe when purchasing a vehicle its imperative that negotiation is part of the deal, from the very beggining this was part of settling a deal I found that he did everything in his power to get me a good deal so its has been a good experience.
Thsnks

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina
See all answers
1 comment
Von Bibra
von B.Von Bibra

Many thanks for the review and your business!

Nilesh J.

Nilesh J.South East Queensland, QLD

Great service, great vehicle and a great price!

published

From the moment I walked in, till the time I drove away with my new Navara ST-X, I was looked after so well by Alex. I can’t thank you enough Alex, your professionalism, your positive attitude, your knowledge about the vehicle, and your understanding of my requirements was exceptional!
I couldn’t have asked for a better experience and and fantastic deal.
I highly recommend Alex, he went above and beyond for me and made the entire process stress free and simple.
Thank you Steve, Mav, Alex and the team for such a great experience and a fantastic vehicle!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVon Bibra Robina Nissan
See all answers
1 comment
Von Bibra
von B.Von Bibra

Thanks Nilesh, really appreciate the kind words for the team, means a lot!

Awesome service thanks Von Bibra

published

Had a great experience and awesome and reliable service. I found all the team very helpful friendly and approachable. Wouldn’t change a thing, I love my new car, it’s perfect for me.Thanks guys I’m very happy with the results.

1 comment
Von Bibra
von B.Von Bibra

Brilliant, just the result we wanted for you Catherine! Safe travels in the new purchase...


soco01

soco01South East Queensland, QLD

  • 6 reviews
  • Verified customer

von Bibra Subaru, Ferry Rd. - Awesome!

published

Can't rate these guys high enough. Tim and Ricky, especially. From the moment we stepped into the showroom, they were friendly and welcoming, no hard sell, just honest discussion about what we needed from a car. Over about a week, we decided on the right car to do what we needed, test drove, then discussed pricing. The team had a really 'sharp pencil' when it came to doing the deal and trade etc. Really got looked after financially and emotionally. They had the car in stock, so signed for it on Tuesday, drove it out Friday morning all sparkly new! Can't expect better that.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationvon Bibra Subaru, Ferry Rd. Southport, Qld.
See all answers
1 comment
Von Bibra
von B.Von Bibra

Nothing better than buying and driving away so quickly, glad we could help on that front and really appreciate the 5 stars for Ricky and Tim!


Rob

RobSouth East Queensland, QLD

Seamless process with good people

published

Purchased a new Outlander for small NFP. Brilliant service and pricing. Responded to tender request to the letter and got tne business over 4 alternate dealers. Would not hesitate to recommend

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVon Bibra Helensvale
See all answers
1 comment
Von Bibra
von B.Von Bibra

So great to hear Rob, many thanks for your business and great review for the team!


David and Suzie

David and SuzieSouth East Queensland, QLD

Car shopping made easy

published

Staff at von bibra were helpful, courteous and informative. After much looking around and legwork, we bought the first car we saw. We are thrilled with the car. We happily recommend von bibra
David and Suzie

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHelemsvale
See all answers
1 comment
Von Bibra
von B.Von Bibra

Thanks David, thanks Suzie, we really appreciate your business and receiving a review like yours is icing on the cake. Enjoy your new car!


peewee

peeweeRichmond-Tweed, NSW

Vastly improved experience with Peugeot

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport
See all answers
1 comment
Von Bibra
von B.Von Bibra
Mayra Marçal

Mayra MarçalSouth East Queensland, QLD

Not just an ordinary car sale!

published

We thank you very much Von Bibra Robina, specially Josh Black for such a pleasant experience.
Besides selling us a quality car, with great cost-effective, Josh was friendly, genuine and gave the best personalised service possible. There is no other place we would go for the next car.

Customer Service
Product Quality
Store LocationRobina
1 comment
Von Bibra
von B.Von Bibra

Thanks Mayra, so great to hear of your time with us at Robina and with Josh. Exactly what we hope for!

Lyndell

LyndellPort Hedland

Great Service at Robina

published

We dealt with Josh Black at VB Robina for the purchase of our new X-Trail. Josh made the whole process super easy. Love the new car and the service was great!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina
See all answers
1 comment
Von Bibra
von B.Von Bibra

Thanks, Lyndell. Enjoy the X Trail, always a great buy...


NOT HAPPY

NOT HAPPYSouth East Queensland, QLD

Roadside Assistant

published

I had a flat battery today. I rang roadside assistant then to be told I'm not entitled to have roadside assistant as I have not been having my car serviced with Von Bibra was NOT HAPPY cost me $435 to have another roadside assistant plus a new battery car is only just over 2 years old

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHelensvale
See all answers
1 comment
Von Bibra
von B.Von Bibra

Ell C.

Ell C.South East Queensland, QLD

5 Stars for Brett & Benny at VB Southport

published

Thank you to Von Bibra Southport for looking after me with my car purchase from start to finish! The process was seamless and your customer service was exceptional! Special mention to Brett & Benny for making my experience with VB SP a pleasant one!

Brett: Thank you for going above and beyond customer service expectations to make sure I got what I wanted with as little hassle as possible! You literally went the extra mile to make this deal happen! Benny: Thank you for being a machine with my finance processing and approval, and making sure everything was doable within the budget I had in mind. You guys rock!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVon Bibra Southport
See all answers
1 comment
Von Bibra
von B.Von Bibra

Ell, that's so great to hear! Thanks a bunch for the great review for Benny and Brett, they work hard for their customers, so it's great to see it in a review. Enjoy your new car!


wfm000

wfm000South East Queensland, QLD

Pleasant Experience

published

Arty at Southport looked after me with my purchase of XTrail. Service was faultless, a vast improvement to what I had experienced at Robina Von Bibra days earlier.
A little disappointed at the absence of any car mats. Also felt a little pressured into the up selling of products following the deal. Insurance incorrectly quoted resulted in me cancelling the policy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport Von Bibra
See all answers
1 comment
Von Bibra
von B.Von Bibra

anthony jackson

anthony jacksonSouth East Queensland, QLD

Excellent service

published

Dealing with Ricky and tim at Southport subura was a pleasure a salesperson who knew his product and easy to deal with I would recommend to anyone looking at buying a Subaru to see either one

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport
See all answers
1 comment
Von Bibra
von B.Von Bibra

Thank you Anthony, we really appreciate the great review for the team!

Very nice man~~

published

I’ve got the nice car! Colour,size..everything I love it. Thanks for my dealer, cool guy!!
Hope to meet again~ and if i need another car,i will go there again. Thanks!

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Von Bibra
von B.Von Bibra

Many thanks Miri, happy driving!

The reviewer stated that an incentive was offered for this review

Rob

RobSydney, NSW

New vitara purchase

published

Brett was fantastic. He led me through the process brilliantly and his knowledge was second to none. I thoroughly recommend Brett to anyone. Thank you sir....I’ll be back to trade in in the future and upgrade.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVon bibra
See all answers
1 comment
Von Bibra
von B.Von Bibra

We love to hear that Rob, a big thank you for the great rap for Brett. Safe travels until we see you again...


Efficient, courteous service.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationVon Bibra Gold Coast
See all answers
1 comment
Von Bibra
von B.Von Bibra

Jill and Bra8

Jill and Bra8South East Queensland, QLD

Good Work

published

We are more than thrilled with the impeccable service and attention we received from Rob and Crew with the purchase of our new Mitsubishi Asx( which we love).We would highly recommend "Von Bibra for fabulous care and satisfaction to everyone. Thank you all once again.Jill and Brad.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina
See all answers
1 comment
Von Bibra
von B.Von Bibra

Brilliant! Thanking you Jill and Brad, hopefully many years of happy driving in your new ASX, a great buy...


Love my new car

published

Just bought a car through these guys and must say the service was amazing by all . Ryland who took us through the cars was fabulous and the same with his service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina
See all answers
1 comment
Von Bibra
von B.Von Bibra

Just what we want to hear Tracey, thanking you and enjoy your newest purchase!


Grateful

GratefulSouth East Queensland, QLD

  • 3 reviews

Expensive servicing

published

I am disappointed in Honda at Robina. Capped price servicing and newly marketed 'tailored servicing feels like a scam. When I bought the car new, I was told that capped price servicing is Honda's way of ensuring customer loyalty. But I have to say, that getting my car serviced so religiously just feels like a scam. The price is increasing as they add in all this extra repairs and replacements and I am now done bringing it here. I will go back to autoleaders where I took my Mazda before I bought the Honda. Just disappointing and unnecessarily expensive.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina
See all answers

Page 1 of 40

Questions & Answers

Barry M.

Barry M.asked

jetblack window tint

3 answers
Les
Les

It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.

Fired Up
Fired Up

Are you asking about buying or selling it ?

Barry M.
Barry M.

The brand of window tint you use.


Niggie G

Niggie Gasked

Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?

1 answer
Von Bibra
von B.Von Bibra

Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are [email protected] Thanks Jo


Ricky

Rickyasked

Has vonbibra Ashmores car wash scratched anyone else's paintwork- bought a new car this year with free car washes til 2018 and there's fine scratches (all in one direction) on the paintwork ( black) - I have paint protection and I have washed it in this same car wash every week since feb. They say their car wash doesn't scratch- any feedback?

2 answers
ChrisD
ChrisD

Yeah 100% does. I used to work there in sales before quitting for selling my soul. Employees joked that they'd never wash their cars in it for this reason. I suspect it's worse when they pick up dirt from other cars but who knows you're not the first and won't be the last to complain about it.

Shaun B
Shaun B

We had exactly the same issue, black car (Navara), scratches all over it. On close inspection though the scratches were caused by putting the paint protection on! Von Bibras refused to acknowledge it was their own fault and told us that we must have washed it with a dirty chamois! (a new car, 2 days old!) I was not going to let this go on a brand new car and got the warranty manager from the paint protection supplier involved. He came out and agreed it was done (damaged) by the dealer. In his own words, they show them how to put the stuff on but it just ends up getting done by the apprentice who does not give a sh-t. All credit to Motor One (the suppliers), they arranged to strip the paint protection, hand polish the car to remove the scratches and re apply the paint protection, all under warranty. Very reluctant to buy from this dealer again. Am not sure about the benefits of paint protection but would recommend having the supplier of the prodyct apply it (or their recommended detailer).

Cheers Shaun B


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