Phil Gilbert

The staff is very very rude and non-cooperative. They showed me one car and when I asked for another car, the guy went in and never came back. It was very very disappointing experience and I will never go back

Service staff at Croydon were not interested. Tried to make me get a new battery when it wasnt needed, but didnt have the break pads that were required for major service

Bought a new car was very bad customer service and bad delivery process, will never use this dealer again. If anything happens while buying a car or after delivery they will blame you if anything goes wrong in paper work or with anything else.

Thankyou cynthia I love my new landcruiser you went above and beyond driving my car to taree thank you and it was grate that you got my car two weeks early for my trip the starf at Phil gilbert Toyota were loveley
Thank Ashley

Had an issue with a RAV4, the repair was not fixed correctly the repair lasted 2 weeks, the customer service team are always on the defensive, was spoken too rudely, I will never go back to Phil Gilbert Lidcombe again.

Wake up Phil Gilbert Lidcombe? If you have a customer that requires an urgent repair and the client has brought there car back the second time because the first repair was not fixed correctly offer to look at the issue immediately don't make the client wait.

The service team at Phil Gilbert Lidcombe are very kind and professional to me . I had my car serviced with them for years and not had a fault with my car. The service advisor that looked after my car was very polite and explained every detail of the service that needed to be done. I am very happy with them face to face and over the phone. The spare parts team is also amazing as they found parts for my car without any hassle. I’m glad that I have made the choice to have my car serviced at Phil Gilbert. Also love the new drive feeling when leaving

I needed a replacement remote control for my Toyota Corolla, replacing a faulty one that was only 12 months old (got a mechanic friend to pull the sides apart thinking it needed a battery but part of the electronics had fallen off. That was an irritating start. Explained all this to Phil Gilbert Service (hard to use that word really) on the phone, that I needed a new remote. Went to a lot of trouble to get the car to Phil Gilbert before work today to be told firstly by one staff member that this type of remote was on back order, then by another staff member that it needed to be ordered. To start with they’re incompetent (didn’t check stock) and disrespectful (didn’t listen to me.). They also have no problem with telling lies.

After seeing all the reviews from different website, I almost decided to visit Phil Gilbert Hyundai Lidcombe. I did a lot of research on other local dealers and found that they had better reviews than most, so I decided to visit and inquire about Hyundai car.

I began working with Paul Lim, who was VERY honest, helpful, patient, and easy to work with. We viewed a few cars on the lot before finally finding the right one. After working numbers and comparing, we were able to come to a deal that made us all happy. The few problems that were found with the finance but were fixed quickly by Paul and his other teammates and we would also like to thanks for the presentation of the car at pick up.

Bought 2017 Toyota, was not explained that the window tint and platinum protection insurance was quoted EXCLUSIVE of GST. They also promised me the window tint would be finished on the following day. I called the following day questioning about the GST issue and they agreed to wave the GST. Then then advise me that the window tint would be done on the day. By 4:15pm I was told the technician loss the key!!! NOT a happy experience!

Bought a brand new car
they deliver with a faulty car sensor
Service department refuse to replace
or deal with the situation

The staff are very polite and the showroom is lovely but when we took our 6 year old Hyundai i30 in as it had developed an intermittent shudder when idling they said it was a software update. It wasn't - the spark plug coil needed replacing which they discovered when we had to bring it back a second time. There is a problem with the quality assurance processes - I can't recommend them for repairs or servicing.

The staff is Rude and it seems to me unprofessional. I visited to have a service my Hyundai Santa fe 2011 and they could not found my cars's model number, even thought i have all the paperwork.
It is a shame. It also unable to advice, when and after how many km i need to change Transmissions oil.
My first time it is a terrible experience.
If your intention to visit, i jest suggest Think Twice before you visit; to save time and money.
Thanks