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PaulIllawarra, NSW
Fantastic Customer Service
I purchased a new 2020 model Toyota Hilux, John Papadopoulos from car connect was fantastic. Listened to what I wanted, advised me of the process and found me the best deal, with so many extras included in the deal. Also organised for the vehicle to be delivered to my home. Could not be happier, great customer service, Thanks heaps John.
1 comment
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Michael H.Greater Melbourne (Metropolitan), VIC
- 12 reviews
Liars. Deposit will not be refunded despite their verbal assurances.
My finance was not approved. Car Connect took a $500 supposedly "fully refundable" deposit should finance fall through, yet they now say they can't refund the money.
Don't believe the lies. Do the research yourself or use Private Fleet instead.
2 comments
Customer Loyalty Managercarconnect
Hi Michael, thank you for your feedback. There may have been a breakdown in communication here because you ARE approved on finance and have been for a week. We’ve tried calling late last week/early th... Read more
is week to proceed however haven’t been able to get a hold of you. Would you please be able to contact us to conclude the purchase? Regards, CarconnectThat's absolute rubbish and you people know it.
Last time I checked, finance approval means that the individual has access to funds. I have ZERO access to funds and therefore DO NOT have finance approval. ... Read more
The broker you partner with and their lender require me to break social distancing provisions just to get an ID document certified AGAIN, when I already have one less than a month old as they want it on 'their form'. I won't be putting my health or my family's health at risk to do that. Hence, finance is not approved and if you lot had ANY INTEGRITY AT ALL, you would refund the "fully refundable deposit" rather than trying to rely on semantics and technicalities.
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Sophie p.Metropolitan Adelaide, SA
You’d be silly not to use them!!
We’ve purchased two brand new vehicles through car connect (Nissan Qashqai & Hilux Rugged X) and could not be happier with the service. Evette goes above and beyond to ensure you walk away with the best car at the best price and will push to get as many bonus extras as she can. Would highly recommend using their services, they will even appraise and give you a trade in price for your old vehicle which for us was more then what the dealers were willing to pay for the trade in.
1 comment
Customer Loyalty Managercarconnect
Hi Sophie, we're delighted to hear about your positive experience with us. We'll be sure to pass on this feedback to Evette. Enjoy the new cars!
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AaronMid North Coast, NSW
- 2 reviews
Perfect
Very impressed with Ash from car connect he worked with me 100 percent to help me find a perfect deal and very happy with the service provided to me by car connect
1 comment
Customer Loyalty Managercarconnect
Thanks for the great review Aaron. We're happy that you had a positive experience with us.
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Martin DSydney, NSW
- 2 reviews
Saved on new Kia
Used carconnect to save on a new Kia. Cheaper than advertised driveway special price. Easy process, no need to deal with dealer sales and no haggling required. Car was delivered to my home three days Later. highly recommended
1 comment
Customer Loyalty Managercarconnect
Hi Martin, thanks for the 5 star review! Enjoy the new Kia.
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DavisNew South Wales
- Verified customer
Definitely recommend!
I've bought two cars now through Car Connect. This is a great business that's been around for a while. They specialize in sourcing quality cars both unusual and special imports. They have a reputation for outstanding quality, honesty, and integrity. I've enjoyed doing business on both occasions buying from Car Connect. People like Anthony McFarlane, Arrel Aussieker are specialists in sourcing the best deal and in arranging finance in a most appropriate manner. The buying process is easy, and I left with a great deal on my cars. The team is...Read more
very professional, knowledgeable, and easy to work with . It was a one-stop shop for all of my questions and made car buying a worry-free experience .I will go back here again because of the excellent customer service. I will not hesitate referring friends to Car Connect.1 comment
Customer Loyalty Managercarconnect
Hi Davis, appreciate the 5 star review! We'll be sure to pass on this feedback to Arrel and Anthony.
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Andrew KGreater Melbourne (Inner), VIC
Great Service
I dealt with John and Nicola from carconnect in sourcing a Hyundai Kona EV. They found the car quickly, at a good price and handled my trade-in all while I was working on a tough assignment interstate with no spare time to spend car shopping. The car was ready for pickup within <3weeks. I'd definitely recommend carconnect to friends.
1 comment
Customer Loyalty Managercarconnect
Thanks for providing your feedback Andrew! Enjoy your new Hyundai Kona EV.
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John NAustralian Capital Territory
- Verified customer
The best way to buy a car
This is the second time that I have used Car Connect and on both occasions Evette sourced what I wanted for thousands less than I could negotiate with a dealer. The delivery service is so valuable for someone living out of the major metropolitan areas. I wouldn't buy a new car any other way.
1 comment
Customer Loyalty Managercarconnect
Hi John, thanks for the great review! Pleased to hear you found the service and dealing with our team positive! Enjoy your new wheels. Regards, Carconnect.
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Jeremy mallardDarwin, NT
Evette, you are a star!
Thank you Evette for helping deliver our beautiful 200 Series Cruiser on time and at a great price even after some challenges along the way! We are wrapped and very happy with the car and the efforts you made to get our desired outcomes!! It is very much appreciated. Jeremy and Billie
1 comment
Customer Loyalty Managercarconnect
Thanks Jeremy! Appreciate the 5-star review. Enjoy the new wheels :) Regards, Evette.
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- Verified customer
Disappointed
I went to car connect looking for a new Volkswagen and I definitely won’t be going back. Their communication with me was poor, slow and untimely and eventually I found out, after some sternly worded emails, that the car that had apparently been confirmed for me was nonexistent and I’d have to wait four months for a factory order - at least I got my deposit back. I’m also disappointed to say that I received a call from a ‘manager’ there and he used a number of intimidating and guilt tripping tactics to try and keep my business. The only person w...Read more
ho actually kept me in the loop was my financier; between my financier and I we found the exact same car I wanted without Carconnect. EDIT: Happy to say that I have been contacted by Carconnect and am confident that they will take the necessary action to ensure that no one has a similar experience.1 comment
Customer Loyalty Managercarconnect
Hi RMM,
Thank you for leaving a review on your experience with Carconnect and our service. I have tried calling you to gain a better understanding of exactly what went wrong throughout your dealings... Read more
with us however am having a hard time getting through.Similar opinion? Write a review on ieatwords.com.au!
DarrylPerth, WA
Good Deal seamless process
Through Terry I purchased a new Hyundai Elantra;Nicola completed the paperwork .
All happened in the space of a few days by phone and computer at a better price than I could obtain from dealers around town.
1 comment
Customer Loyalty Managercarconnect
Hi Darryl, thanks for taking the time to leave a review. Glad to hear we could help with your new car! We'll be sure to let Terry and Nicola know you were happy with the service. All the best :)
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Mark K.Sydney Surrounds, NSW
- 2 reviews
- Verified customer
Wouldnt recommend as its exactly the same as a dealer
I bought a new car with Car Connect but the truth is I had to bargain alot alot alot, i thought you guys did the work for me? every time you provided an offer i had to counter it, i could of just done the same thing at a dealer and may of gotten a better deal and less a fee of $450 for your "service"
Once the car price was agreed to i again went online and checked if i was getting ripped off before i gave them the deposit they were so desperate for, once i checked online for cheaper prices i advised the guy that okay im being ripped off and p...Read more
rice was not good enough as the dealers im looking at online have it cheaper then what you just offered me like what the hell?.... like cmon why am i doing all this work to get a good deal? So of coarse he than provides me a lower quote and im thinking like why the hell didnt you just offer me that quote to start with and why are we playing games. anyway after like 3-4 back and forwards on price we finally got to a price i agreed with after ME doing all the work and research online for best prices. Positively though the car was delivered to my house with a full tank and the guy was super friendly and showed me the features on how to use things and then the guy took my trade-in....1 comment
Customer Loyalty Managercarconnect
Hi Mark, thank you for bringing to our attention some issues you were met with when using our service.
I've looked thoroughly throughout our CRM database and unfortunately cannot find any trace of y... Read more
ou, your details or your inquiry however.... so if you could please call me directly to help verify a few things that'd be appreciated.Similar opinion? Write a review on ieatwords.com.au!
ChrisSouth East Queensland, QLD
Very happy customers
My wife and I bought 2 new vehicles (late 2018 & 2022) through Car Connect. We did our homework on what we wanted, which was not totally standard and we had a strong idea on what would be a good price for what we were looking for.
Our contact was mainly with Kurt but we did have interactions with other staff and we couldn't have asked for better. Kurt was knowledgeable, easily accessible and would call back in a very short time if I left messages. Being the first time purchasing cars this way, I was making lots of calls, more than I needed to...Read more
in retrospect but nothing was a problem and all my questions were answered. It would be great if all customer service interactions were on par with Kurt's and the staff at Car Connect. We received our vehicles at a great price and the after sales service with Car Connect was excellent. I would definitely buy our next vehicles through this same process. Thanks Kurt & the CarConnect team.Similar opinion? Write a review on ieatwords.com.au!
JamesGreater Melbourne (Outer), VIC
- 2 reviews
Pleasantly surprised
I was offered the services of car connect after my finance was settled with Stratton.
Knowing what car I wanted and what I could get at a dealer or private sale I was sceptical but accepted a phone call from Anthony at car connect.
Prior to the call I had read these reviews and had a fair idea what would happen and I wasnt far wrong. Anthony called and explained the process, asked what I wanted and proceeded to tell me it would be a tough ask to get what I wanted in my budget.
He came back to me with two options, both of which I declined as ...Read more
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Buying my Ford Mustang is a dream come true .
Thanks to Kurt at car connect buying my dream car made life easier all the leg work done wrapped up with extras made it feel even more special. Thanks Kurt at car connect . I will recommend your service to everyone looking to purchase another car.
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LeanneIllawarra, NSW
Great Service
What a great experience ..Kurt and Terry we’re absolutely fantastic.. buying a new car can be stressful especially with negotiating with dealers, trying to get a good price . Car connect made this so easy for me .. they found the car I wanted at the best price .It was delivered to my house with a full tank of fuel .. I didn’t have to do anything ..I would seriously recommend Car Connect to anyone . You just need to know what car you want and let them do the rest .
My new car is awesome .. very happy customer ..
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GeorgeSydney
- 3 reviews
Very professional and effective service
Buying a new car over the phone with a company I had only just come across on the internet seemed a little scary to be honest. However, having read all the 5 star reviews here on Product Review I decided to take the plunge. I am glad I did. Jordan and Shae gave a seamless service from the initial contact on Monday morning through to delivery of our new vehicle on Friday morning. There was no messing about, the first price offered was (in my opinion) the correct/real price that I had already decided I was willing to pay. So no stuffing arou...Read more
nd with negotiation, or slowly drip-feeding of offers over a number of days that some of the other car brokers irritatingly employ. We had secured the car within 2 hours of our first telephone conversation and the car was delivered to our door within 5 days...not too shabby! Provided you have done your research and know exactly what model/spec/inclusions you want this a painless and convenient way to buy a new car at a good price and I would not hesitate to recommend Car Connect to my family and friends.Similar opinion? Write a review on ieatwords.com.au!
BenSydney, NSW
Very impressed with the Carconnect Team
I had Evette & Kurt from Carconnect assist with the purchase of my car (July 2022). They were incredibly responsive, worked hard on the deal and got me the best price and a very quick turnaround. Very Very Happy
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gaweleczekBrisbane
- 5 reviews
- 3 likes
- Verified customer
Best car buying experience ever!
The whole process took 6h and I didn't have to leave the house. I got a good price, ~2000-3000 saving. Jordan, my consultant, was very specific and happy to answer all my questions. I will be back if I every decide to buy another car.
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Alex obeidSydney, NSW
Best service !
This is the second time i have gone through car connect, and it would have to be one of the most pleasant and professional experiences i have had had. Looking for a car has never been easier and the representatives have always been amazing from the start of the process till the end. I will definitely be reffering family and friends!
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Questions & Answers
rodasked
how does it work? Is the car under a lease contract?
1 answer
Carconnect is a broker so the final deal is done through the selling dealer.
I did not purchase a vehicle so I don't have all the small print details.
I understand if you wanted finance or a lease arrangement this could be done as with any normal car dealership.
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Customer Loyalty Managercarconnect
Hi Paul, thanks for leaving us a 5 star review. We're glad that you had a great experience buying your car. We'll be sure to pass this feedback onto John.