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20 questions from our users

Sean Russell

Sean Russellasked

How do I empty a Sabco carpet cleaner

1 answer
JZ66
JZ66

See the 2 black metal tabs underneath, each tab has the word 'push' written at each end. Use your thumbs on both words to push and the tray will spring up. Then you can clean that side. I use my vacuum cleaner. Hope that helps.

Shilpa P.

Shilpa P.asked

Can I get a replacement brush for the triple action carpet cleaner. Thanks

5 answers
Lorraine O
Lorraine O

I am not sure. Best to check the website or contact the company direct.

Shilpa P.
Shilpa P.

Thank you Lorraine

Sabco
Sabco C.Sabco

Good morning,
Apologies for the delay, we were off enjoying a Christmas break. We don't sell part separately for this product. Can I ask what has happened to your current one?
Kind Regards

MICHELE

MICHELEasked

My sabco is great but the middle black comes out how do I fix it please

2 answers
JZ66
JZ66

Take it back to the shop you bought it from and exchange for another one. My first Sabco had faulty cogs.

Sabco
Sabco C.Sabco

Hi Michelle,
Yes, you can take it back to where you purchased it and they'll replace it. Or you can email our customer service team [email protected] and they can organise a replacement for you.
Thanks

Wendy77bb

Wendy77bbasked

I've just bought a carpet sweeper and I and my husband have spent a very, very frustrating half hour desperately trying to see how to open it for emptying. I finally found that someone had put an answer to this question on this site, but even then it was difficult to see what they meant by "pull the knobs at the end of the black brushes". You have "Push" on the metal plates, but pushing just makes the whole assembly bounce up and down, it doesn't open the flaps. PLEASE put some proper instructions on or in the box! My husband finally pulled on the little square rubber bristles and the flap opened and then we could understand what to do. It's one of those things that must be so obvious to you, that you don't realise what a mystery it is to your customers! We were scared that we were going to break it - in the photo you have on the box, it looks as if the flaps open from the middle not from the edge. So this isn't really a question I suppose, more like feedback for you. Thanks!, Wendy

1 answer
Sabco
Sabco C.Sabco

Thanks for the feedback Wendy. We will take that on board for future prints.
We also have a handy video on our website.
Thanks -
Sabco

digga5

digga5asked

I pulled the rollers out to clean them (Sabco Triple Action Carpet Sweeper) now it is hard to push.
Is there a specific way to put them back or maybe a diagram

1 answer
Sabco
Sabco C.Sabco

Hi digga5 -
Thanks for contacting us.
The Carpet Sweeper is not actually designed to be pulled apart and reassembled, which is probably why it isn't working as well as it used to.
Whilst we don't have instructions for this, if you give us a call on 1800 066 522 our customer service team will try their best to help you.
Thanks -
Sabco

Robyn

Robynasked

Are replacement brushes available anywhere in NZ for Sabco Carpet Sweeper?

2 answers
Sabco
Sabco C.Sabco

Hi Robyn -
I'm sorry but we don't have replacement brushes for the Triple action carpet sweeper.
We find that if you use the clip on brush to clean them brushes regularly, they last a very long time.
Hope this helps.
Sabco

Robyn
Robyn

Thanks yes we have had our sweeper for a very long time.... We find it great so will be replacing it with a new one.

cute_meow

cute_meowasked

How to store, is it easy to fold?

2 answers
Milly02
Milly02

You can unscrew the handle but it doesn't take up much room anyway.

Sabco
Sabco C.Sabco

Hi cute_meow -
The carpet sweeper folds flat very easily, but you can also unscrew the pieces of the handle to store it if space is a real issue.
Thanks -
Sabco

Dave A

Dave Aasked

Hi all, I just bought my new carpet sweeper but I couldn't find any information regarding warranty time.
I realise they are only $33.00 but that is a fair bit for me. Hopefully I will never need to use warranty, but you can never tell.
Could someone enlighten me on warranties etc please?

2 answers
a.j.c.
a.j.c.

I'm not sure but it may be 12 months. That is something you would have to take up with the manufacturer.

Sabco
Sabco C.Sabco

Hi Dave A -
Thanks for contacting us - great to hear of your new purchase!
Australian Law states that all products purchased in Australia are covered by warranty that is fair and reasonable (ie. provided the product has been used reasonably and for the purpose described, and it should break within a reasonable time from purchase).
We have sold many Carpet Sweepers and rarely do we get any complaints on this line, however please rest assured that if you were to ever experience any problems you can contact us on 1800 066 522 and our Customer Service team will be more than happy to assist.
Have a great day!
Sabco

sheri

sheriasked

where can I buy these from?

2 answers
a.j.c.
a.j.c.

Bunnings hardware usually stock them.

Sabco
Sabco C.Sabco

Hi Sheri -
As mentioned by a.j.c, the Sabco Triple Action Carpet Sweeper can be purchased at Bunnings stores nationally.
Thanks!
Sabco

erlinda

erlindaasked

we just bought this carpet sweeper triple action. however, we do not know how to empty the dust out. can you please help? no instructions came with the package as to how to empty, just a picture which is not very clear at all. thank you. Erlinda Hill, [email protected]

2 answers
Sabco
Sabco C.Sabco

Hi Erlinda -
I will send you an email now!
Thanks -
Sabco

a.j.c.
a.j.c.

Simply turn your sweeper upside down and lift the plastic knobs at the end of the black brushes and empty contents into bin.

Wendy H

Wendy Hasked

Does it work on vinyl & wood floors?

2 answers
a.j.c.
a.j.c.

Hi Wendy, I've used it on my vinyl kitchen floor and it works ok but I don't have any bare wood floors although I don't see why it would be any different to the vinyl floor.

Sabco
Sabco C.Sabco

Hi Wendy -
Thank for contacting us.
The carpet sweeper is specifically made for use on carpet and soft floor coverings, however it certainly does work on hard floors as well.
Happy cleaning!
Sabco

Clive

Cliveasked

Good morning,
Can I get a new brush assembly for my Sabco dust away cleaner - and if so, where from? Great cleansing tool, but the brush has lost a lot of its bristle.
Thank you

2 answers
a.j.c.
a.j.c.

Morning Clive, not that I know of but a new sweeper was a bit over $30 last time I bought one at Bunnings.

Clive
Clive

Thanks for your answer. AJC. I also bought one of the newer models from Bunnings. It's a far more flimsy affair than the older one which was built on a metal casing with much more substantial brushes. I still have the barrel of the brush so I may go to all local Blind Institute brush manufacturing outfit and see if they can re-bristle it.

Susi

Susiasked

can it be used effectively on hard wood floors or is it only good on carpet?

2 answers
a.j.c.
a.j.c.

Hi Susi, I only use it on carpet but i can't see any reason why it wouldn't work on hard floors.

Sabco
Sabco C.Sabco

Good Afternoon Susi,
Thank you for contacting us!
This product is only designed to be used on carpet. As the brushes work by irritating the dirt out of the carpet pile.
However we do have a range of Long Handled Dustpans, Indoor Brooms and Spray Mops that are great for hardwood floors.

Please have a look at our website, www.sabco.com.au for more products.

Thank you
Sabco Australia

Alex

Alexasked

the brush does not rotate looks like its wheels do not contact enough the other four wheels can you please advise?/

thanks

2 answers
grace.kevric
grace.kevric

I don't know the answer to that - sorry. But it is very frustrating that we have this carpet sweeper that does not do what it's meant to do :-(

Sabco
Sabco C.Sabco

Good Afternoon Alex,
Apologies for the delay in response.

Can you please advise how long you've had the carpet sweeper for? We do expect some wear & tear for the carpet sweeper.
However if you've just recently purchased it, it should not be doing this, it should have full contact to be able to move the brushes.

The Sabco Carpet Sweeper has a 2-year full replacement guarantee.
So if you could please return it to the place of purchase for an exchange, and the store will be able to replace it.

Please note, a receipt is not required for an exchange.

Thank you - Sabco

Lozza

Lozzaasked

where can I purchase a Sabco manual carpet sweeper, preferably somewhere on Northern Beaches or north shore are of Sydney

4 answers
Sabco
Sabco C.Sabco

Hi there,

Sabco Triple Action Carpet Sweeper is available at Bunnings & BigW stores.

Kind Regards,
Sabco

Camembert
Camembert

I live in Canada, sorry cannot help on that one...

Lozza
Lozza

I tried Bunnings and Big W as advised but neither kept the product. I have since ordered another brand online.

Lozza

M. K.

M. K.asked

Can the small side brushes be replaced? This is my only issue. Hair caught all over the place.

2 answers
Caroleeann
Caroleeann

We use the cleaning brush that came with it. You can turn wheels which moves brushes as you are using attachment. Use horizontally on brushes. Seems to be working for us. Good luck!!

Camembert
Camembert

I clean mine by hand with a special 'comb' large and sturdy that came with my i robot. I never had to replace them. Sorry, I cannot help more.

Steve

Steveasked

Is this product suitable for vinyl floors?

1 answer
Disappointed
Disappointed

Hi Steve, Since the product was designed to pick up particles off carpet I don't know whether it would be effective on vinyl or hard floors. It has large and small brushes which turn and flick the particles into a small tray. If the carpet is too dense or the pile too long it does not pick up at all. Sorry I could not be more helpful.

Steve

Steveasked

Is it suitable for hard floors?

1 answer
Disappointed
Disappointed

See my answer in response to question of suitability for vinyl floors

memphisgirl

memphisgirlasked

Can the brushes be removed for easy cleaning please? Thanks.

1 answer
Disappointed
Disappointed

The small brushes can be removed and a tool for cleaning them is provided with the sweeper, however they are short bristled and if you have animals they clog up very quickly. The brushes are on a thick wire base and you have to bend them a little to get them out.

Mrs Lorraine Lonergan

Mrs Lorraine Lonerganasked

Can you help me with the name of retailers in Sydney who stock your carpet sweepers.

1 answer
Cam4
Cam4

Hi Lorraine,
We got ours ar Bunnings,

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