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Buyer beware
Purchased this item less than 12 month ago and twice it has failed to maintain the correct temperature and food has defrosted. The freezer then restarts of its own accord. The first occasion the repairer replaced the switch to resume cooling after auto defrost. The second time, the same repairer came, the freezer had restarted and he could do nothing but report to Samsung. Samsung are unwilling to replace the freezer until the problem happens again!
Purchased in December 2021 for $1,350.00.
3 comments
Hi
Thank you. I have contacted the firm i purchased the item from and they are looking into it for me. If they have no joy I would like it followed up. Thanks Nats
KathSamsung
Not a problem, Nats. Send us a private message with the details if need.
Kath
Samsung AU
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KathSamsung
Hi Nats, sorry to hear of the experience you've had with us so far. I would like to look further into this for you to see what I can do. If you would like me to do so, please send us a private message... Read more
with your Samsung reference number. Kath Samsung AU