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David
- 4 reviews
- 6 likes
Poor Customer Service
Hi Everyone,
I was thinking about building a new gaming computer system and was wanting to spend close to $4000 on parts to build this system. I came across some specials in the store and was prepared to buy from this place. Before making the purchase I needed to ask some questions about the part selections I was choosing as I wanted to make sure all the parts I selected were compatible and upgradeable for a future SLI modification for the graphics card. Anyhow I sent in an e-mail about a week earlier and did not get any replies... I followed...Read more
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NB the Nasty BigotAdelaide
- 7 reviews
- Verified customer
Massive Discounts! Hurry Ends Quick! Oh wait...
Don't be fooled by the marked down prices showing a massive percentage discount. The prices on Epic Hour Sales are marginally better than finding the same product from an Online Retailer.
For example: LINK TO SCREENCAP: http://imgur.com/W4xW8ku
"Qnap TS-453 Pro 4 Bay NAS 2GB TS-453Pro-2G
10 units available, 1 per customer
$579.00
RRP $1,063.34
Discount46% OFF!
Saving$484.34
...Read more
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Talal IbrahimSydney, NSW
- 7 reviews
- Verified customer
Good service
We usually tend to write bad reviews only, but when the subject of review is really doing a good job, we don't bother to write the positive review.
I have purchased twice from shopping express and in both cases they were fast and accurate with the item. For the last time, I received my item with two working days only and it matched the descriptions 100%
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mcalexy2kSydney, NSW
- 16 reviews
- 2 likes
Supper fast... Genuine Products ..
I have purchased 3 items with them. Ones I purchased first item, I had something to clarify.. emailed them and received a response in few minutes.. I thought it was a automated reply. But no.. It was exactly a proper answer given by them with answer to my specific question..
Then received that item in 2 days time.
After that purchased two hard disks (one in morning and other one in the same day afternoon). I got a reply from them on next day morning saying my order was dispatched. ..Both items delivered to my place on same day (Between 20-28 hours after order)
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LamMelbourne
- 2 reviews
Double charged on an order. Took ages to refund. NOT A SINGLE APOLOGY
Bought a few items from them last month. The price was good, honestly.
However, due to some 'glitches in their system', I ended up paying them twice. I immediately called them to resolve the issue and demanded a refund. After emailing them all evidence, they promised to refund the following week when the fund is cleared.
They NEVER DID. After 3 week waiting, I had to call them again and this time had to persuade them that I'm not scamming on them (Yes you read it right, they suspected me). After more than half an hour they finally found out ...Read more
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DazfordMelbourne
- 2 reviews
- 2 likes
- Verified customer
A good shopping experience. Very happy with the prompt delivery of the items ordered.
After seeing a few sketchy reviews, I was a little hesitant to buy from Shopping Express but there were also a number of good reviews so I went ahead with my purchase to see for myself.
I ordered late on a Wednesday night and the order was processed and shipped before 11am on the Thursday morning. It was a long weekend coming up so everybody had the Monday off which then meant I received my order on the Tuesday. I was quite happy with a 2 day delivery time and thought that it was quite fast given there was the long weekend in there to conten...Read more
d with too. I also noted that there had been issues with fake Samsung EVO Micros SD cards being sold on the market from some suppliers. As this was one of the items that I purchased I wanted to make sure that the SD card I received was in fact genuine. After a quick google of how to tell the difference, I was quite happy that I had received a genuine product. This then concluded the successful purchase from Shopping Express. :-)Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Same day Dispatch and order fulfillment
Order at 11:13 am, paid via PayPal, and order fill and pick up at 3:46 PM same day by Fastway couriers. The pricing on the Intel 535 Series 480GB SATA SSD hard was very competitive - cheaper than the anything else I found on the pricing website.
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SnehalAU
- 2 reviews
EPIC hour cheating
During epic hour on 28/03/16 between 10-11pm, they advertised WD 2TB portable hard drive for $109. I ordered one on 10:33pm and authorised payment through paypal. They didn't accept the order until 11:00:30pm and charged me $128. Since then I contacted them thrice on the phone and they agreed to pay refund but still didn't receive money. I think these guys are nothing else but cheap online retailers who got no ethics.
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DarksideDarling Downs, QLD
- 3 reviews
Superb Shipping & Communication
I Bought a 5Tb Western Digital Hard Drive and received quickly and i will purchase More Items and i will recommend to my friends
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SteveCoffs Harbour
Quick to get your money
A month ago I paid by direct deposit after receiving invoice - nothing since. Have made two, same, enquiries without a response.
I was contacted the day after this review said they had no record of payment. Upon checking details I had sent direct payment to the wrong account number. I advised them of my effor and ate a big helping of humble pie.
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RunnerbeanSydney
- Verified customer
Fast service, with no problems
There are some negative reviews of Shopping Express on this page but I received fast service with no problems.
I bought a ASUS laptop. It came in an unopened ASUS box, it was exactly the model I ordered ( I checked using Settings), and was delivered to my home address in 2 working days. (They didn't have free shipping - but like a 'free lunch" there is no such thing as free shipping.)
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- Verified customer
Please don't buy anything from them!
I have purchased a laptop through eBay. It took 2 weeks to be delivered to me then 7 DAYS later the laptop died. After getting DOA claim number from ASUS, I sent them back to the company as they promised to send a new laptop. I understand it is not their fault that laptop was faulty but I had to email them to ask what was happening and it took them almost 4 weeks for them to tell me that laptop is out of stock. I was really disappointed at their low communication standard and slow postage. Please think twice before purchasing from here.
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scammer68Sydney
- 4 reviews
- 3 likes
The promised FREE SHIPPING did not happen
I bought my first item from Shopping Express, a Micro SD card. Over Xmas there was a promo offering free shipping. When I checked out the shipping cost wasn't set to $0. I went through with the transaction, given there was no one in their office until 11/01/16, then emailed them, thinking they could refund that portion. Waited weeks for a response, then was told they won't refund the shipping cost - you can only get a store credit. I did get the product in a reasonable timeframe but won't use them again.
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JOHN D
- 5 reviews
- 3 likes
Cheap prices when on sale
I regularly buy from Shopping Express.
They often have good specials and promotions.
Their prices are often equal to or less than MSY, especially during sales.
Also look out for their free shipping promotions.
I would recommend Shopping Express to anyone
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- Verified customer
Do Not Buy From These Guys, Selling Things They Don't Have In Stock
It's been 2 weeks since I ordered and nothing has been sent. I rang them and they said they don't have any stock on my items and that I'd have to wait another 2 weeks to get the items. I said well this is pathetic. They offered me a $5 discount which I said jam it. Worst experience I've ever had.
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DuggaMelbourne
- 4 reviews
- 6 likes
Beware - this is a dodgy business
I ordered a solid state drive and memory card on 28/11/15. After a week and hearing nothing back I logged in to my account and saw the order had no tracking information. I sent many emails and finally got a response stating that the memory card was not available and that would send the drive and refund the $133 for the card. Still no tracking info and no response to emails a week after that so I log a paypal dispute. This gets their attention and they agree to refund me the money within two business days if I drop the dispute. OK so I drop the ...Read more
dispute and they send the drive but they still put the memory card on the invoice despite not sending it and still no refund. I send more emails that get no response. Eventually had to make a phone call where I was bounced from one employee to another and put on hold and then they refunded the money after I threatened to take it to the small claims court. Overall this was a very unpleasant transaction that took nearly a month to resolve. This company act in a very unprofessional manner and would clearly have kept my money if I hadn't pursued a refund. Avoid them at all costs. Beware of all their fake positive reviews on this site too.Similar opinion? Write a review on ieatwords.com.au!
nxboy
- 2 reviews
Terrible service
I bought a laptop on ebay and after 12 days of chasing it I raised a dispute and was refunded my money all the time having no explanation as to why this large and according to their blurb fantastic company did not fulfil their end of the bargain. Very poor customer service and communication. BEWARE.
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Lol tryna jip the voting system with fake 5 stars too
Bought a product clearly fake/faulty.
And they still trying to delay so I can waste time and hopefully forget about it while at the same time not write a bad review because they want to seem like they helping.
They know theres a big history on fake miro sd cards, but they are still trying to hide it.
telling me i need to prove to them it doesn't work. are you serious? That's THEIR JOB.
Consumers buy to work. not test and re-test 3 different ways. This isn't a service company. it's retail company.
Give refunds back and stop trying to be dodgy Chinese companies in our Australia.
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NancyMelbourne
- 2 reviews
STAY AWAY from this company!
I bought a Elgato just under one year ago when the item packed up from the usb connection. There was only a few days left for this item to be fixed before the warranty expired. However the person decided to take the doggy easy way out by hand balling me to Elgato company, who in return told me that it wasn't their job and that Shopping Express should be honoring the warranty in the first place because i bought it from them. In the end the warranty expired, i was hand balled all over the placed and Shopping Express made sure i couldn't contact them there via eBay, so i decided to let the world know instead! Stay away from these predators!
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Glenn-wEast Bendigo
- Verified customer
Shopping Express Bad Service and liars
I bought a 4k Monitor was faulty on receipt. Contacted shopping express no answer for over a month, went through paypal for refund. Sent a message through Paypal to Shopping Express. Told them I might plaster their great service over my Social Network. Reaching about 20 thousand people. Well they responded pretty quick. But I had already sent the Monitor back to the Manufacturer they half fixed it and sent it back, when SE contacted me that is how long it took them. I was contacted by a Rep who gave me a free postage voucher and offered me. A d...Read more
eal to save their face. The deal was cost and free shipping on a product of my choice, So I chose. well he wont answer my emails now lol. I will not buy from these rogues again, they are dodgy as. What he doesn't realize is he has made an agreement and by law he has to honor that agreement. And yes it is in writing.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
traveller12010asked
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010
2 answers
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
Danielasked
2 questions
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
1 answer
I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.
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