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Sims Direct Questions & Answers (page 2 of 2)
27 questions from our users
i assume it would work well on new iphone?. is the number you get with the sim is British?
It’s allocated by Sims Direct in Australia. I have no idea if it’s British or otherwise. Either way it should not work because the phone is not brand new
Hey Gadi, yes the SIM cards will work in your new iPhone. The number you receive is a UK number :)
Re 8944200118032050360. Phone number [number removed].
I have emailed you twice now regarding the premature ending our package. Why will you not answer me?We are in Italy and as you don’t provide a phone number to contact you on and won’t answer us, we are stuck. PLEASE, answer immediately?
Regards
Terry Rooney
Hey Terry as mentioned above, I have replied to your email - once again apologies for the late reply.
I have not received any email response from you. The correct address and the one listed with you is [email protected]. Please try again. It has been 5 days without this service and we are most disappointed with you.
Hey Terry,
That's the email I've got - I've just tried to re-send....
Read more If it doesn't come through you contact our live chat here: https://www.facebook.com/simsdirect/ - 10AM-6PM AEDT Ask for Aidan and I'll sort this out for you.
We are travelling to Europe soon and would like a sim that we can use in Italy and call Australia. Can you please recommend which is the correct sim?
Hey Silv!
Awesome stuff, so our Europe SIM won't have calls included to Australia numbers, only to UK & EU numbers....
Read more The work around here is to use data apps like Skype/WhatsApp/Messenger :)
I am travelling in Europe for over 3 months later this year and wondered if your 365 day SIM card would be best - how much data does it have for the 365 days? And can you top up?
Travelling to USA from25/3/19 to 24/5/19, so is it possible to get for two months?
I haven't used the USA SIM card in the USA, preferring AT&T purchased when I arrive. The SIM Direct uses T-Mobile that's reviewed as having good coverage in metropolitan areas but less so in rural locations.
how do I activate my SIM card when I get it?
Hi Jillian, there should be instructions with the sim card. In my experience with the Sims I have purchased from Sims Direct I have just put the sim in the phone when I arrived at my destination & the...
Read more sim was active within the hour. Any questions flick them through to Sims Direct in my experience they reply quickly: [email protected]Hey Jilljim F!
All of our SIM cards are Plug-N-Play, meaning you just need to pop the SIM into your phone and turn on 'data roaming' once you touch down overseas and you're good to go! ...
Read more Like Kirsty said, we have activations guides included within the packaging, and if you ever need help you can reach out to us via our Facebook messenger. Alternatively you can email us: [email protected] Hope that helps! Aidan
I am having trouble activating my sim. Any help?
That is most unusual. I have never had a problem. I would suggest you email Aiden at Sims Direct & am sure he will get straight back to you. His email is: [email protected]
Hey Carmel!
Which SIM card do you have and what are you having trouble with? ...
Read more First things first, I'd recommend to make sure you have 'data roaming' turned on in your settings and make sure that you restart your phone after that. If you're ever needing help troubleshooting your SIM card, i'd recommend to contact us via our messenger live chat @ www.facebook.com/simsdirect Or email as @ [email protected] Cheers, AidanGet an answer from our members and Sims Direct representatives
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