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Reviews

4.7

666 reviews
5
(568)
4
(62)
3
(8)
2
(3)
1
(25)
  • Product Quality
    3.9 (35)
  • Return Claim MadeYes (5) · No (35)
  • Shipping
    3.7 (29)
  • Warranty Claim MadeYes (3) · No (39)
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  • Verified customer

Broken arrivals and refusal to make good.

published

We purchased over $3300 worth of acrylic stands/sign holders for a client.
2x broken frames found initially (and replaced by this supplier)

also
1x box arrived completely broken
4x A1 signs arrived without metal stand-off plugs

As the client didn't open the goods immediately, Slimline Warehouse refused to make good on the metal standoff plugs (further cost to us of $100+ freight), which were missing from the order. In addition to this, they took the hard line that the plugs were supplied (false).

I've never encountered so many failings in breakage and missing stock before.



Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

Great company, easy to buy from.

published

Easy to navigate webpage with lots of products with detailed information and a shipping calculator. I had to ring direct, to order the product I wanted as I needed to pay via direct deposit and the customer service (Jordan) was prompt and efficient. I've bought from Slimline Warehouse when I worked at a previous business and I will continue to buy from them.

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review



Stew

StewSouth Australia

100% correct

published

Slimline Warehouse has a huge range of well priced items.
Shipping was super fast and every order I've ever with them placed has been correct and well packaged for protection.
Very happy!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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hermann_r_loos

hermann_r_loosGreater Melbourne (Inner), VIC

  • Verified customer

The experience was perfect.

published

My experience today was perfect because the customer service officer knew exactly who I was even though my purchase today was after my last purchase back in July 2014. Thank you very much for the service and the very quick response over the phone, please keep the good service going.

Return Claim MadeNo
Warranty Claim MadeNo

5 stars = excellent

published

First time visitor and user, when I rang I was very impressed with the customer service and flexibility and help that was extended to me. Will definitely come back and recommend.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Deb

DebGoldfields, WA

  • 3 reviews

Great Service!

published

I was so glad that my google search came up with Slimline Warehouse. The web site is easy to use and they have a great range of products. I found exactly what I was looking for. The customer service people let me know quickly what the freight cost would be and were professional and polite. I will definitely use Slimline Warehouse again and will recommend it to my colleagues and friends.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Every time I ordered it is super simple and speedy!

published

The few times a year that I order through Slimline Warehouse are always hassle free and items are delivered in a timely fashion. Prices are always competitive and the easy of transactions makes me return year after year!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

tuggerah anytime fitness

tuggerah anytime fitnessSydney Surrounds, NSW

so easy

published

my recent experience with slimline warehouse was so easy. easy to navigate around website / easy to order / easy to find and purchase exactly what i am after. definitely used them again

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

  • Verified customer

As ordered and delivered ASAP

published

I have used Slimline on a few occasions and find the store very easy to navigate given the number of products available
There was a wide range of products to choose from in the category I was looking at
The quality of the product was as expected - I should get a number of years use out of them

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

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Tracey Davis

Tracey DavisMetropolitan Adelaide, SA

Delivery charges outrageous ...

published

I ordered a $22 entry box in cardboard today from Slimline. I was at fault in not double checking the final amount that I had to pay to purchase the item. While the item was only $22 I ended up paying $43.12 for delivery fees. I rang up within half an hour and said I no longer wanted the item given the fees for breaking a carton and having it posted to South Australia. I was told I could no longer return the item. I will strongly SUGGEST to anyone I know NOT to use your services in the future. In my opinion you are revenue raising rather than actively trying to serve your customers.

Shipping
Warranty Claim MadeNo
4 comments
Slimline Warehouse
Alana C.Slimline Warehouse
Tracey Davis
Tracey Davis
Slimline Warehouse
Alana C.Slimline Warehouse
Ross

RossMurray Region, NSW

As described on site.

published

Did both my orders on line, product was mesh baskets for peg boards on gondola shelving in a new shop set up.Delivery time was outstanding. Product spot on.
An easy and enjoyable process.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Helen

HelenIllawarra, NSW

Great Service

published

Staff were very helpful and answered multiple questions. Great customer service, great choice of products and delivery was on time.
The Lectern was as described.
Very easy to use the website and lots of information on each product.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Great service, friendly staff

published

Their website was very easy to use. Bought a great TV stand and I'm very happy with the product. Staff were very friendly and helpful when I went to purchase and pick up the unit.

Product Quality
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

I ordered sign material TERRIBLE SERVICE

published

The promise something and don’t deliver. I contacted the office about a failed delivery and they told me to bad and I had to accept it. He hung up in my face.

Shipping
1 comment
Slimline Warehouse
Alana C.Slimline Warehouse
Doug Erickson

Doug EricksonGreater Melbourne (Outer), VIC

Clothes Hanger SFCRK2B

published

An amazing range of items on your website. I found the whole process to be seamless. Phone and customer pickup staff was excellent. I will be certainly be buying from your company again in the future.
Doug.

Product Quality
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Clicky

ClickyGippsland, VIC

  • 14 reviews
  • Verified customer

Slimline Warehouse are my first and preferred port of call for marketing supplies.

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Siouxsan M

Siouxsan MGreater Melbourne (Inner), VIC

  • Verified customer

Great choice & variety of products!

published

We just loved the vast amount of products that we were able to buy, conveniently online! What a great variety of products Slimline Warehouse carry! Will highly recommend to other businesses!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
anna Harris

anna HarrisSydney, NSW

The Full Package!

published

Easy website, friendly free searches, simple and very quick to make purchases.
Great prices, and super friendly customer service. I wont be bothered looking at other companies. One stop shop.
Thanks
Anna

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Louise B.

Louise B.Metropolitan Adelaide, SA

  • Verified customer

Competitive pricing and extensive product range

published

I ordered for the first time from Slimline Warehouse. The website was easy to navigate around to view products available. Price points are competitive and product range available very extensive.

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

They are scammers. Lots of hidden charges and fine print. charged me extra $155.51 and I did not even receive the item.

published

After I paid for the display unit the delivery company calls for delivery fee which was not mentioned before. Then they say there are two steps so cant deliver. will leave at the door and I can have someone unassemble the unit and bring it in and then reassemble. LOL

Product Quality
Shipping
12 comments
Slimline Warehouse
Alana C.Slimline Warehouse
K Shergill
K Shergill

I need to report you guys for breach of Privacy and unfair trading

K Shergill
K Shergill
Page 2 of 34
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Questions & Answers

Sacha L

Sacha Lasked

I am hoping your postage is super fast at the price it was $31 for makers! I am unsure of the weight but it does seem quite pricey. I didn't expect it to be that much & just clicked my way through PayPal without paying too much attention, so totally my own fault but if I had been paying more attention, I would have thought twice before purchasing. I really need the pens asap, if they arrive quickly I will probably get over the shock of the postage costs.

1 answer
Slimline Warehouse
Alana C.Slimline Warehouse

Hi Sacha,
I hope this finds you well.
We offer a door to door courier service here at Slimline Warehouse and delivery time frames and prices are advertised on our website. As you live in regional WA prices and delivery are usually a little more as we are based in Melbourne. Please contact us if you have any further questions regarding your delivery. We are more than happy to assist.
[email protected]

Kind regards
SLW Team

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