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- Verified customer
Broken arrivals and refusal to make good.
We purchased over $3300 worth of acrylic stands/sign holders for a client.
2x broken frames found initially (and replaced by this supplier)
also
1x box arrived completely broken
4x A1 signs arrived without metal stand-off plugs
As the client didn't open the goods immediately, Slimline Warehouse refused to make good on the metal standoff plugs (further cost to us of $100+ freight), which were missing from the order. In addition to this, they took the hard line that the plugs were supplied (false).
I've never encountered so many failings in breakage and missing stock before.
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Great company, easy to buy from.
Easy to navigate webpage with lots of products with detailed information and a shipping calculator. I had to ring direct, to order the product I wanted as I needed to pay via direct deposit and the customer service (Jordan) was prompt and efficient. I've bought from Slimline Warehouse when I worked at a previous business and I will continue to buy from them.
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StewSouth Australia
100% correct
Slimline Warehouse has a huge range of well priced items.
Shipping was super fast and every order I've ever with them placed has been correct and well packaged for protection.
Very happy!
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hermann_r_loosGreater Melbourne (Inner), VIC
- Verified customer
The experience was perfect.
My experience today was perfect because the customer service officer knew exactly who I was even though my purchase today was after my last purchase back in July 2014. Thank you very much for the service and the very quick response over the phone, please keep the good service going.
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5 stars = excellent
First time visitor and user, when I rang I was very impressed with the customer service and flexibility and help that was extended to me. Will definitely come back and recommend.
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DebGoldfields, WA
- 3 reviews
Great Service!
I was so glad that my google search came up with Slimline Warehouse. The web site is easy to use and they have a great range of products. I found exactly what I was looking for. The customer service people let me know quickly what the freight cost would be and were professional and polite. I will definitely use Slimline Warehouse again and will recommend it to my colleagues and friends.
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Every time I ordered it is super simple and speedy!
The few times a year that I order through Slimline Warehouse are always hassle free and items are delivered in a timely fashion. Prices are always competitive and the easy of transactions makes me return year after year!
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tuggerah anytime fitnessSydney Surrounds, NSW
so easy
my recent experience with slimline warehouse was so easy. easy to navigate around website / easy to order / easy to find and purchase exactly what i am after. definitely used them again
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DarwinHistoryandWartimeDarwin, NT
- Verified customer
As ordered and delivered ASAP
I have used Slimline on a few occasions and find the store very easy to navigate given the number of products available
There was a wide range of products to choose from in the category I was looking at
The quality of the product was as expected - I should get a number of years use out of them
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Tracey DavisMetropolitan Adelaide, SA
Delivery charges outrageous ...
I ordered a $22 entry box in cardboard today from Slimline. I was at fault in not double checking the final amount that I had to pay to purchase the item. While the item was only $22 I ended up paying $43.12 for delivery fees. I rang up within half an hour and said I no longer wanted the item given the fees for breaking a carton and having it posted to South Australia. I was told I could no longer return the item. I will strongly SUGGEST to anyone I know NOT to use your services in the future. In my opinion you are revenue raising rather than actively trying to serve your customers.
4 comments
I understand your rules and obligations and I understand that I didnt double check the full amount before I hit the proceed button. If I had rung 5 mins after processing the sale could you have cancelled it then?
Just as a question.
... Read more
Alana C.Slimline Warehouse
Hi Tracey,
Provided the order was not processed we could have potentially stopped it but as explained previously, once your order is processed our systems do not allow us to cancel. It does state in our terms and conditions;... Read more
• Please choose carefully and check your requirements prior to checking out. Once orders are processed through our automated express system to meet expedited shipping deadlines, we are unable to make any changes to your order. We offer a door to door courier service, which requires a signature on delivery for added security. Due to the sensitive nature of our products we utilise the services of a specialised courier to hand delivery your order to your door. Time frames are also very fast compared to other carriers. Our courier has been hand-picked to deliver our products with minimal damages. Cheaper couriers have been tried and tested but have failed to deliver in the time frames we advertise and free from damages in some areas. Our freight cost also includes full insurance for your product. The product you have purchased is case packaged in cartons of 5. As you have requested to break that denomination and purchase only 1, a once off break carton fee is applied to cover costs of re-packaging. This is clearly explained on the product page just below the ‘Buy It Now’ button. It also adds a ‘Break Carton Fee’ to your cart so as not to be misleading. I hope this sheds some light on your order. Thanks again.Similar opinion? Write a review on ieatwords.com.au!
RossMurray Region, NSW
As described on site.
Did both my orders on line, product was mesh baskets for peg boards on gondola shelving in a new shop set up.Delivery time was outstanding. Product spot on.
An easy and enjoyable process.
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HelenIllawarra, NSW
Great Service
Staff were very helpful and answered multiple questions. Great customer service, great choice of products and delivery was on time.
The Lectern was as described.
Very easy to use the website and lots of information on each product.
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Great service, friendly staff
Their website was very easy to use. Bought a great TV stand and I'm very happy with the product. Staff were very friendly and helpful when I went to purchase and pick up the unit.
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I ordered sign material TERRIBLE SERVICE
The promise something and don’t deliver. I contacted the office about a failed delivery and they told me to bad and I had to accept it. He hung up in my face.
1 comment
Alana C.Slimline Warehouse
Hi Syd,
That sounds like you have had a terrible experience with us. It is certainly not something we stand for as we pride ourselves on customer service and after sales support. Could you kindly le... Read more
t me know your order number so I can investigate this further. Alternatively you can email me directly – [email protected]Similar opinion? Write a review on ieatwords.com.au!
Doug EricksonGreater Melbourne (Outer), VIC
Clothes Hanger SFCRK2B
An amazing range of items on your website. I found the whole process to be seamless. Phone and customer pickup staff was excellent. I will be certainly be buying from your company again in the future.
Doug.
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ClickyGippsland, VIC
- 14 reviews
- Verified customer
Slimline Warehouse are my first and preferred port of call for marketing supplies.
I've been buying from Slimline Warehouse for nearly 7 years now as part of my job.
Here's my favourite things about them;
1. They have everything. Their vast range of products means that I don't have to shop around different websites and share my payment details with a variety of people.
2. It's easy to find what you want. They have a system where illustrations are grouped so you just click the images that look like the product you want, until it's narrowed down to the one you need.
3. They neatly integrate sizes into their individual listing....Read more
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Siouxsan MGreater Melbourne (Inner), VIC
- Verified customer
Great choice & variety of products!
We just loved the vast amount of products that we were able to buy, conveniently online! What a great variety of products Slimline Warehouse carry! Will highly recommend to other businesses!
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anna HarrisSydney, NSW
The Full Package!
Easy website, friendly free searches, simple and very quick to make purchases.
Great prices, and super friendly customer service. I wont be bothered looking at other companies. One stop shop.
Thanks
Anna
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Louise B.Metropolitan Adelaide, SA
- Verified customer
Competitive pricing and extensive product range
I ordered for the first time from Slimline Warehouse. The website was easy to navigate around to view products available. Price points are competitive and product range available very extensive.
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They are scammers. Lots of hidden charges and fine print. charged me extra $155.51 and I did not even receive the item.
After I paid for the display unit the delivery company calls for delivery fee which was not mentioned before. Then they say there are two steps so cant deliver. will leave at the door and I can have someone unassemble the unit and bring it in and then reassemble. LOL
12 comments
Alana C.Slimline Warehouse
Hi there,
Thank you for your honest feedback. We are continually trying to improve our products and services. I have looked into your order and as you have purchased a display cabinet, we sent you an... Read more
I need to report you guys for breach of Privacy and unfair trading
Your professionalism shows through in keeping customer's privacy.
Firstly, If you have a 10% special promotion it is not a discount. Secondly I did not shout at anyone. I just emailed as your custome... Read more
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Questions & Answers
Sacha Lasked
I am hoping your postage is super fast at the price it was $31 for makers! I am unsure of the weight but it does seem quite pricey. I didn't expect it to be that much & just clicked my way through PayPal without paying too much attention, so totally my own fault but if I had been paying more attention, I would have thought twice before purchasing. I really need the pens asap, if they arrive quickly I will probably get over the shock of the postage costs.
1 answer
Alana C.Slimline Warehouse
Hi Sacha,
I hope this finds you well.
We offer a door to door courier service here at Slimline Warehouse and delivery time frames and prices are advertised on our website. As you live in regional WA prices and delivery are usually a little more as we are based in Melbourne. Please contact us if you have any further questions regarding your delivery. We are more than happy to assist.
[email protected]
Kind regards
SLW Team
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Alana C.Slimline Warehouse
Hi Tracey,
cannot cancel an order once it has been processed. With the amount of orders we have being picked, packed and dispatched at any one time, it is near on impossible to stop an order without disrupting the entire system and in turn, delaying other customer’s orders. We are not and have not been deceitful in anyway, All costs associated with your order were presented to you prior to checkout and on all product pages. It was your decision to proceed. You are welcome to return the product for a refund. Just give one of our friendly after sales staff a call if you wish and they will guide you through the process. Apologies again for any confusion and thank you kindly for the feedback.Thank you for your review. We very much welcome all feedback and are continually improving our systems and procedures. Due to our expedited systems to dispatch orders same day, we generally... Read more