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SmartBurn Questions & Answers
13 questions from our users
Joeasked
Hi guys tried your smartburn, very happy with the results,there was smoke coming out when putting wood in the fire, no more smoke, very happy with this product, cheers joe .
1 answer
Glenn F.SmartBurn
Hi Joe, we appreciate your feedback. Yes what is called 'smoke spillage' coming back into your room when opening the door is a good indication of a partially blocked flue. So glad to hear that SmartBurn has cleared that up for you. Best wishes Glenn
liznwayasked
Does it clean the glass even when I have the vent turned down which causes it to go black
2 answers
Glenn F.SmartBurn
Hi Liznway, Thanks for your interest in SmartBurn. A blackening of the glass is an indication of incomplete combustion which can be caused by a number of factors. Customer experience is that SmartBurn can assist to clean the glass, however if you would like to phone me at our office 08 9202 0700 I am very happy to talk through any advice that I may be able to offer. Regards, Glenn
When I used the SMART BURN the air intake was wide open for most of the time and still did not clean the glass.
Also,when I posted the review I only received a message from a rep' saying sorry.
At least you have a name and number to call.
Good luck to you.
I'm still very disappointed with SMART BURN and definately won't buy another one and happy to tell people of my experience
Cheers Laurie
Adrianasked
This morning after using smart burn for second year in a row, I found two large flat looking silver looking solids in my ash tray,
Question have they come from my smart burn, its only a few weeks old.
Thanking you
Adrian
4 answers
Glenn F.SmartBurn
Hi Adrian, Yes this will be the ingredients out of the SmartBurn. They will still work outside the tube, however the lifespan of the unit will be reduced. Please contact me at our office and will discuss how we can assist further. Email your details to [email protected] so that I can contact you. Thanks for your usage and support. Regards Glenn
Sorry Adrian, I never had anything than ash in my wood box. As I use the ash in gardening I am sure I would have noticed anything lumpy.
Thank you Glen for your answer and great advice, your product does a excellent job.
Also the way you treat your customers is second to none
We wish Smart Burn the very best for the future.
Adrian.
Maree G.asked
Have a jindara heater. No bricks no grate. Is your product useable?
1 answer
Glenn F.SmartBurn
Hi Maree,
Thanks for your interest in SmartBurn. Yes the SmartBurn is very suitable for use in your heater without a grate or firebricks in the heater. What is important when using the SmartBurn is that the tube remains flat and level when hot and also that the holes in the ends of the tube do not get buried in ash. Place the SmartBurn in the front corner of your firebox on the same side as the hinge. Elevating on a firebrick can assist to keep the tube out of the ash bed. Not sure if your model has a level floor, just be aware of this. Call me at the office if you would like to discuss further. Best wishes. Glenn
Ray Perksasked
For the 2nd yr in succession I have found a large irregular piece of metal in the firebox ashes shortly after installing the Smartburn. Could this possibly be some of the contents of the product? If not, what could it be?
3 answers
Yes Ray, that is exactly what it will be. Usually occurs if the fire is burning too hot or the flame is too close to the product. Fortunately it doesn't hamper the effect of the unit in any way.
The metal ingot is rather large, say, 8 cm round but flat. How is this formed ?
Surely, if it comes from the product it must reduce the effective life of the unit.
Glenn F.SmartBurn
Hi Ray, thanks for sharing your observations. What has happened is the ingredients from your tube have leaked out. They will still work outside the canister, however the lifespan will be reduced. Please contact me at our office so I can help to understand how this might have happened in your case and sort you with a replacement unit. [email protected] I look forward to hearing from you. Glenn
Brady F.asked
How long does it take to clean a chimney. Ours has just started to not draw
As it was during the start of winter. Will one of the has instant results or am I better to get it swept first then use the smartburn to stop the build up. Really like the reviews on the smartburn and I’m very interested in the product
2 answers
Glenn F.SmartBurn
Hello Brady,
Thanks for your interest in our product, and for your good question that we get asked often.
Provided that you can start your fire and get it up to temperature, in order to melt the SmartBurn ingredients, then it will clean your flue with noticeable results over the first two weeks. It is possible that you will hear material cracking off the inside of your flue on the first night. Having your flue inspected by a professional chimney sweep is always a good idea, who can check for corrosion and other structural issues as well. However, the SmartBurn will not only unblock a mostly blocked over flue, but maintain it clean for the approx three months lifespan of the device. SmartBurn is simple to use, safe and non corrosive.
Many thanks, Glenn
Cheers Glenn. I have a chimney sweep coming to have a look on Thursday and will put a smartburn in once I relight it again that day.
Ellenasked
Hi do I need to place the smartburn on a specific heat brick? Or can I substitute with a rock?
Thanks
5 answers
Glenn F.SmartBurn
Hi Ellen,
Thanks for your interest in SmartBurn and question. No please don't use a rock, as the supporting surface needs to be completely flat and level. The idea of placing your SmartBurn on a fire-proof brick is a recommendation, however not essential. Once heated the ingredients inside the SmartBurn tube melt and sit as a liquid inside the tube. Vapours off this liquid release via the holes in the ends and are the catalyst that improves the burning efficiency within your firebox. Due to the ingredients being liquid when hot, the tube must remain level at all times. Placing the SmartBurn higher up on something heat proof prevents the holes in the ends from being buried in ash and stopping the vapours from releasing. The firebrick also gives the tube a flat stable base that is higher up and further away from being disturbed by logs. Firebricks are available from any heating store that sells new wood heaters as a spare part, or via our web cart. Please also don't place a regular house or paving brick inside your wood heater. Buy the smallest firebrick that you can source.
Many thanks,
SmartBurn Australia
Ok thanks for your informative reply. Cheers
Hi Ellen,
I agree with Glenn.
We've placed our Smartburn directly on the floor of our fireplace with no support underneath.
Rob Hasked
I have a cast iron rectangular heater door one end and 90degree elbow for the flue at the other end, where is the best place to place the Smart Burn . Under the flue on brick or where ? Please tell
2 answers
Hi Rob H
The best answer I can give is how I used it on my heater.
I have a slow combustion wood fire, Masport Verona, with a cast iron fire box.
It has a glass door, which when opened gives access to a steel panel (shelf) just inside the door.
I place the smart burn on this shelf between the door and the fire.
Hope this helps
John M
Thanks john
MervBasked
Mine didn't make much difference to the glass, I've had it for about 4 weeks. How do I know when it is working and/or finished its life?
2 answers
I cleaned the glass before putting it in and it kept the glass cleaner as before.
I think you can shake it to see if there is still something inside. After a few uses it will ‘rattle’ when shaken.
But otherwise, give the company a call: 08 9202 0700. They are very helpful.
Thanks, i've rearranged it and there does seem to be an improvement in the amount of firewood i use over the last few days ... thanks for the tip
Fi_Hasked
Marciaasked
How long do you keep it in the fire ?
2 answers
Hi Marcia, what do you mean, how long? How long is it mean to last? It says 3 months
We have had ours in place for roughly three months, used the fire every day during that period, and it seems to have just reached the end of its life as the smoke levels outside appear to be increasing.
Mikeasked
Does anyone actually know what is in this thing, and please don't say "natural ingredients" - I mean specifically?
1 answer
I have no idea, and the manufacturer isn't saying. All I can tell you is that the "substance" on the inside melted within a week and flowed outside of the shell despite me ensuring it was horizontal before every fire. It had a molten metal appearance and feel to it. I left it there in the hope it would still work, but it did nothing. Here is a hint, the retail packaging does not say to place it on a fire brick, but when you double check the instructions on line as I did, there it is. "Place on a fire brick". I'm sure you have one of those in your pantry! After two emails to the manufacturer, still no response. I think they don't want to know about the failures.
John Pryerasked
We're considering purchasing the SmartBurn product. Has your sole reviewer any additional results to share one year on? THX
3 answers
We purchased one a few days ago, followed the instructions as to where it should be placed, have had the fire going now for 2 days and nothing has changed in the amount of blackness to the glass screen, fire still goes overnight and seems to use the same amount of wood. I was sceptical and felt that it was a waste of $40.00 (bunnings), but the other half wanted to try it. My thoughts are that it is a waste of $40.00 and she now agrees.
Thank you for your comments, most helpful. I think you may have good reason to request a refund under Aussie consumer law. Thx again.
I to have tried smart burn a couple of years ago, 3 of them in one winter (our heater runs 24 hours/day for winter months) and I believe that they didn't work. Couldn't see or feel any different at all. Best thing you can do is get the best wood you can get your hands onto.
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