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Reviews

4.2

94 reviews
5
(65)
4
(12)
3
(2)
2
(2)
1
(13)
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Judy S

Judy SSouth-Eastern Region, NSW

Very happy thankyou

published

We are very happy with Smart Burn. It has certainly cut down on the smoke that is coming out of our chimney, it keeps the front glass clean and there has been a reduction in the use of wood.

Purchased for $48.00.

Mungo

Mungo

  • 2 reviews

Great product

published

I think this product does exactly what is says it does. We had our first one last winter and I have just ordered another. As suggested I sat it on a fire brick just in side the fire box the glass stayed much cleaner and the burn longer.



Purchased in June 2021.

Toodirect

ToodirectMelbourne, Victoria

  • 9 reviews
  • 1 like

Initial product

published

I've been using this since when the item was first introduced, usually 2/winter. So I overbought every year & now I've one left fr last year. So far, there's too much ash left over & burning is not as clean as previous years. Is it because I've kept the item for too long? Don't know but I've just bought another which I will use in couple of months.....hope the new one will burn cleaner.

Purchased in September 2021.



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Long Time Customer

published

Have been a customer for a long time and keep coming back because we are very happy with the product and the service. Do not know of any similar product on the market, no doubt because they have got everything just right

Purchased in April 2021 at Direct online for $90.00.

gethro

gethroNorthern Region, NSW

  • 2 reviews

a fantastic Australian product

published

I have been using smart burn for 6 years now and i get the chimney swept when my air conditioner gets put to bed every winter (its a evaporated swamp box on the roof ) we would be lucky to get a hand full of soot out of the flue every time a great Australian product and i fully recommend it.

Purchased in March 2021 for $45.00.

The reviewer stated that an incentive was offered for this review

Robyn Kerves

Robyn KervesIllawarra, NSW

Smarter than I thought.

published

I have recently had my downstairs flooded and two smart burn units were water logged. My son said you will have to throw them...NO let me try to dry them out first. I left them in the sunshine for a few weeks and last night I lit the fire. The glass door did have some marks and I thought I will clean that tomorrow. To my fantastic surprise this morning ... my glass was clean as a whistle. Thanks SMARTBURN.

Purchased in June 2021 for $49.95.

1 comment
SmartBurn
Glenn F.SmartBurn

Ohh wow Robyn. We hope that you have recovered from your flooding incident! So glad that we could save you on your wood heater glass cleaning, not sure we were much help with the flooding. cheers Glenn

Liz

LizIllawarra, NSW

  • 3 reviews

Great Australian Product

published

Have been using smartburn for 6 years now and it’s a must every winter. My flue gets cleaned while I keep warm. It’s Australian, it’s well made, it’s affordable and worth the money. Ease of use of the website makes it all a complete package.

Purchased in April 2021 at On line for $45.00.

1 comment
SmartBurn
Glenn F.SmartBurn

Hello Liz, We appreciate your long term support and glad that you found website ordering an easy option for you.
Many thanks Glenn

Paul

PaulGreater Melbourne (Outer), VIC

Good invention from my experience.

published

Last year I purchased a Smartburn unit for my woodheater and found it very good. Very little flu cleaning needed but the glass still gets dirty,possibly because I don't have the fire blazing very often. I have ordered two more as I think it is quite a good invention.

Purchased in May 2021 for $45.00.

1 comment
SmartBurn
Glenn F.SmartBurn

Thanks Paul, Proud to be Australian and keep the manufacturing of our innovations here on home soil. Nice to hear that you are getting the benefits of cleaner chimney flue. Many thanks to you for your support. Glenn

Steve H45

Steve H45Gippsland, VIC

Great Product

published

flue seems to remain soot free saving me time in cleaning, glass still gets stained but not as bad. Have used the product now for four years and will continue. I purchased online this year and found it an esy proceedure and delivery was quick.
Steve

Purchased in May 2021 at Bunnings Warehouse for $45.00.

1 comment
SmartBurn
Glenn F.SmartBurn

Hi Steve, We appreciaite that you regularly use SmartBurn and that your flue is clean and safe. Thanks for your time to review. Cheers SB.

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Gary B.

Gary B.Central Highlands and Goldfields, VIC

Smartburn - Cleaner.

published

Seem to work reasonably well although glass stil gets dirty and needs to be cleaned when fire had gone out and fire box is cold before next fire. Still find I need to clean chimney out as best I can at the start of each winter season.

Purchased in May 2021 at Buy Smart Online for $45.00.

1 comment
SmartBurn
Glenn F.SmartBurn

Thanks Gary for your review, It is always a good idea to know that your chimney is clean at the start of each winter season. Good air flow is a key to efficient operation leading to cleaner glass and flue. Many thanks Glenn

Tricia

TriciaCentral Highlands and Goldfields, VIC

A must have product

published

I first saw this product on the TV Show The Inventors going back many years now. I live in Country Victoria where a wood heater keeps my home warm all winter. I use two Smart burns per year, They keep the glass door and the flue clean. I used to have to clean the flue twice a year but now I only do it once. I now buy from Smart burn on line. Very professional ordering and super fast delivery.
Smart burn......Simply the best.

Purchased at Buy Smart Online.

1 comment
SmartBurn
Glenn F.SmartBurn

Thanks Tricia, We are humbled and constantly reminded by so many people who still remember that New Inventor's episode. 15 years ago this year! We appreciate your support. Regards, Glenn

paudcent

paudcent

  • 11 reviews
  • 1 like

Smart Burn

published

Cleans my wood heater glass and chimney. I used to use those round chimney sweepers and get covered in dust. Smart burn cleans it all without leaving my seat. This product really works although a little expensive it works and saves time, it also last me a whole winter. And I stay clean!

Purchased in March 2021 at Bunnings Warehouse for $55.00.

2 comments
SmartBurn
Glenn F.SmartBurn

Hi there,
We very much appreciate your wonderful comments and support to SmartBurn. It sure is great to stay clean and avoid all of that mess! Such a simple way to sort your chimney cleaning for winter. Many thanks to you. Regards, Glenn

paudcent
paudcent

Thanks, Glen you have a great product, as a retired Purchasing Officer please don't get carried away by increasing the price. So many companies reduce their sales by over charging and the public resists!

Very effective product, time saver

published

I find the smart burn very effective, the fire box stays cleaner and the front glass remains much cleaner than without the smart burn. There is a constant heat even when the fire starts to die down. Have recommended the smart burn to friends.

Purchased in July 2021 at Bunnings Warehouse for $48.00.

1 comment
SmartBurn
Glenn F.SmartBurn

Hello Anne,
We are very grateful to you for sharing your feedback. It is so much nicer to have a clean glass to enjoy the view of your fire. Many thanks Glenn

ronman1990

ronman1990North-West & West coast, TAS

Hands down the best product.

published

I had been looking forward to finally giving SmartBurn a try and with all the hype it had a lot to live up to but I am absolutely stoked to say that it definitely works. Within a couple of weeks it had done everything as promised, cleaned the flu, cleaned the glass etc. I could even notice more heat output and less wood actually going on to the fire. If you own a woodfire you NEED this product.

Purchased in August 2021 at Bunnings Warehouse for $49.99.

1 comment
SmartBurn
Glenn F.SmartBurn

Hi Ron, We are so grateful for your use of SmartBurn and for your awesome feedback. Much appreciated. Glenn

Dazza

DazzaSouth West, WA

  • 2 reviews

Clean Glass, Clean Chimney and added efficiency

published

We have been using smartburn since last winter and have found them to be very effective at keeping the fire housing and chimney clean. As an added incentive we are using less wood than we were previously.

So it's a win/win in our book and have no hesitation in recommending them.

Purchased at Bunnings Warehouse.

1 comment
SmartBurn
Glenn F.SmartBurn

Hi Dazza,
We appreciate that you have taken the time to use and review our SmartBurn product. Glad to hear that there is a little less wood for you to have to cart, that has to be good! Many thanks.

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Maureen C

Maureen CSouth West, WA

  • 2 reviews

Good old fashioned customer service & award winning product

published

Purchased in June 2021 for $46.00.

3 comments
SmartBurn
Glenn F.SmartBurn
Maureen C
Maureen C

Many thanks for your reply Glenn. If you could pass on our dearest thanks to the young lady in your office we would be most appreciative. Customer service like that cannot be taught.

SmartBurn
Glenn F.SmartBurn

Hi Maureen.
I will pass on your thanks to Lisa. We are very lucky to have her on our team and for her wonderful approach with all of our customers.

Neil T

Neil TLaunceston, TAS

No other product like it and its Australian made

published

Keeps our heater functioning well,the door clean and reduces the amount of soot buildup in the flue. We will always support australian business that make good quality products and create jobs for australian people!

Purchased in June 2021 for $52.00.

1 comment
SmartBurn
Glenn F.SmartBurn

Hello Neil,
We are truly grateful for your support, and proud of the fact that we can continue to employ Australians and keep our production very local. Many thanks for your use of SmartBurn.

Cheryl

CherylNorth Western Region, NSW

It works!

published

Have been using Smartburn for several years. First used in an old Schooner wood fire, then in my new efficient wood burner. When the old one was removed the installer commented on what great condition the flue was in. Glass in the new fire stays clean and I get great heat from the wood I burn. Have bought Smartburns for my Mum and she commented on better efficiency. Love this Aussie company and the nice touch of teabags and word find wrapping with thankyou outlined makes me smile.

Purchased in July 2021.

1 comment
SmartBurn
Glenn F.SmartBurn

The reviewer stated that an incentive was offered for this review

Steve

SteveHunter Region, NSW

  • Verified purchase

Combustion Fire necessitiy

published

Huge difference in wood burn and heat when you use a smartburn. Also ensures flu is kept clean. Get more burn for your buck which is also good for the environment

Purchased in July 2021 at Internet for $48.00.

2 comments
SmartBurn
Glenn F.SmartBurn

Hi Steve,
We appreciate your review and use of SmartBurn. That is great that you are seeing a big difference in your wood heater burning and value. Many thanks.

SmartBurn
Glenn F.SmartBurn

Hi Steve, Any chance that you could please contact us? We would like to chat to you and thank you for your support. Please phone 08 9202 0700 or email [email protected]

The reviewer stated that an incentive was offered for this review

AAAus

AAAus

  • 2 reviews

Best thing for a wood fire

published

A product that does exactly what it says - makes wood fires burn cleaner, more efficiently and even cleans the chimney - amazing. We can't do without it every winter and keep telling everyone who has a wood fire. SmartBurn is a must buy, highly recommend.

Purchased in April 2021.

1 comment
SmartBurn
Glenn F.SmartBurn

Hi, we are so grateful that you can recommend SmartBurn to your friends.
Thanks very much for your fantastic support and time to write this review, much appreciated.

The reviewer stated that an incentive was offered for this review

Page 1 of 5

Questions & Answers

Brady F.

Brady F.asked

How long does it take to clean a chimney. Ours has just started to not draw
As it was during the start of winter. Will one of the has instant results or am I better to get it swept first then use the smartburn to stop the build up. Really like the reviews on the smartburn and I’m very interested in the product

2 answers
SmartBurn
Glenn F.SmartBurn

Hello Brady,
Thanks for your interest in our product, and for your good question that we get asked often.
Provided that you can start your fire and get it up to temperature, in order to melt the SmartBurn ingredients, then it will clean your flue with noticeable results over the first two weeks. It is possible that you will hear material cracking off the inside of your flue on the first night. Having your flue inspected by a professional chimney sweep is always a good idea, who can check for corrosion and other structural issues as well. However, the SmartBurn will not only unblock a mostly blocked over flue, but maintain it clean for the approx three months lifespan of the device. SmartBurn is simple to use, safe and non corrosive.
Many thanks, Glenn

Brady F.
Brady F.

Cheers Glenn. I have a chimney sweep coming to have a look on Thursday and will put a smartburn in once I relight it again that day.

Ellen

Ellenasked

Hi do I need to place the smartburn on a specific heat brick? Or can I substitute with a rock?
Thanks

5 answers
SmartBurn
Glenn F.SmartBurn

Hi Ellen,
Thanks for your interest in SmartBurn and question. No please don't use a rock, as the supporting surface needs to be completely flat and level. The idea of placing your SmartBurn on a fire-proof brick is a recommendation, however not essential. Once heated the ingredients inside the SmartBurn tube melt and sit as a liquid inside the tube. Vapours off this liquid release via the holes in the ends and are the catalyst that improves the burning efficiency within your firebox. Due to the ingredients being liquid when hot, the tube must remain level at all times. Placing the SmartBurn higher up on something heat proof prevents the holes in the ends from being buried in ash and stopping the vapours from releasing. The firebrick also gives the tube a flat stable base that is higher up and further away from being disturbed by logs. Firebricks are available from any heating store that sells new wood heaters as a spare part, or via our web cart. Please also don't place a regular house or paving brick inside your wood heater. Buy the smallest firebrick that you can source.
Many thanks,
SmartBurn Australia

Ellen
Ellen

Ok thanks for your informative reply. Cheers

Christine F
Christine F

Hi Ellen,
I agree with Glenn.
We've placed our Smartburn directly on the floor of our fireplace with no support underneath.

Rob H

Rob Hasked

I have a cast iron rectangular heater door one end and 90degree elbow for the flue at the other end, where is the best place to place the Smart Burn . Under the flue on brick or where ? Please tell

2 answers
John M.
John M.

Hi Rob H
The best answer I can give is how I used it on my heater.
I have a slow combustion wood fire, Masport Verona, with a cast iron fire box.
It has a glass door, which when opened gives access to a steel panel (shelf) just inside the door.
I place the smart burn on this shelf between the door and the fire.
Hope this helps
John M

Rob H
Rob H

Thanks john

Get an answer from our members and SmartBurn representatives

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