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SteveHunter Region, NSW
- Verified purchase
Combustion Fire necessitiy
Huge difference in wood burn and heat when you use a smartburn. Also ensures flu is kept clean. Get more burn for your buck which is also good for the environment
Purchased in July 2021 at Internet for $48.00.
2 comments
Glenn F.SmartBurn
Hi Steve, Any chance that you could please contact us? We would like to chat to you and thank you for your support. Please phone 08 9202 0700 or email [email protected]
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AAAus
- 2 reviews
Best thing for a wood fire
A product that does exactly what it says - makes wood fires burn cleaner, more efficiently and even cleans the chimney - amazing. We can't do without it every winter and keep telling everyone who has a wood fire. SmartBurn is a must buy, highly recommend.
Purchased in April 2021.
1 comment
Glenn F.SmartBurn
Hi, we are so grateful that you can recommend SmartBurn to your friends.
Thanks very much for your fantastic support and time to write this review, much appreciated.
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Warren MVictoria
Why you need this
If you're not using Smartburn you are missing out. Clean glass, clean chimney, less ash & less wood burnt. I have been usingSmartburn since they first hit the market and use them every winter. What they guarantee is what you get & that is all the above. When you go outside and you're not sure if they work or not just look up at your chimney & see how clean it is, & that's not mentioning the absence of great plumes of smoke. Try it, even if it's only once.
Purchased in July 2021 at Smartburn online site for $45.00.
1 comment
Glenn F.SmartBurn
Hi Warren,
Maybe you have been using SmartBurn for 14 years!! You are a very loyal and fantastic customer. We are very grateful for your recommendation, and brilliant support. Much appreciated. Glenn
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Pieter1475Bordertown
- 3 reviews
- 4 likes
A good idea and I use them .
A good idea and I use them but still get smoke coming out on opening door, which remains dirty with carbon . Also, a chimney would have to be dismantled to actually see the results, so I guess I'm not 100% convinced that they are as effective as the ads show. I will however keep using them in the hope they are working.
Purchased in June 2021 at Direct from SmartBurn.
1 comment
Glenn F.SmartBurn
Hello Pieter,
We appreciate your review and comments. It sounds like something is not quite right with your heater as you shouldn't be getting smoke back into your room when you open your heater door... Read more
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Violet R.Launceston, TAS
what smartburn are like
I have always had one every winter when we have the wood heater burning and they are good will always use one every year they are so good and I like them
Purchased in June 2021 for $49.99.
1 comment
Glenn F.SmartBurn
Hello Violet,
I am sure that you have your wood heater burning very often in Launceston!
We are grateful for your support each year and for taking the time to write this review.
Many thanks Glenn
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Great product, we love it!
Been using this product for years now, and wouldn't be without it. It cleans the glass even after I've made it go black from wood touching it. Love the chimney thermometer also, helps to keep the fire burning at the optimum level
Purchased in July 2021.
1 comment
Glenn F.SmartBurn
Hi Paulette,
We are delighted for your long term support and reports of clean glass. We all love to see the nice flames through a clean glass. Glad that you like the thermometer too, they are very ha... Read more
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Caro
- 2 reviews
SmartBurn lives up to its blurb.
I will continue buying this product, having done so for many years. It does what it is said to do. The glass and flue stay very clean. No complicated instructions or installation procedure..
Purchased in June 2021 at Bunnings Warehouse for $49.99.
1 comment
Glenn F.SmartBurn
Hi Caro, We thank you for having used SmartBurn for many years, and for taking the time to review. I especially note your comments about how easy SmartBurn is to install and use. Many thanks.
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S.A.RSouth-Eastern Region, NSW
- Verified purchase
Greatest Product
We have been using SmartBurn several times each winter, as it is easy, no mess & does a great job with excellent results. Although we still clean our chimney each winter. SmartBurn maintains a clean fire in an environmentally friendly way.
Purchased in July 2021 at Bunnings for $45.00.
1 comment
Glenn F.SmartBurn
Hi, We thank you for your review and for choosing SmartBurn each winter to maintain your wood heater. Much appreciated.
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gregnlesSouth West, WA
- 7 reviews
keeps the chimney clean
Very happy with it. Noticed how clean the chimney hat was after last winter.
Helps the glass stay clean. First time users and we are happy that it is environmentaly friendly.
Purchased in May 2021 at Bunnings Warehouse for $45.00.
1 comment
Glenn F.SmartBurn
Hi Greg and Les,
We appreciate your review and are very happy to hear that you have seen the benefits from your first use. We are each doing our bit to help the environment with wood heating. Thanks
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Find out how SmartBurn compares to other Home Care
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BrianVictoria
SmartBurn update
Have just contacted SmartBurn as requested and had a conversation with [name removed] who advised me on the best way to install and use SmartBurn. She also stated that she will replace the product and happy to do so. It is great to talk to a company who are so helpful and stand by their products. Once again, THANKYOU [name removed] and SmartBurn. My Star rating has increased from 1 to 3 due to the companies willingness to assist in solving my issues. I will update my review after using the product again.
August 5th 2022 Update: SmartBurn ...Read more
update Well, installed SmartBurn again after having chat with the company and what a difference, now that I have placed it so it will not spill contents. Clean door, timber burns longer and looking at flue, no smoke and you wouldn't know it was on. Very pleased I gave it another go thanks to SmartBurn contacting me. Thanks again SmartBurn and the person I spoke to. Will be used every winter without fail. Can only say, give it a go.Purchased in July 2021 at Bunnings for $45.00.
2 comments
Glenn F.SmartBurn
Hello Brian,
We do stand by our product and pride ourselves on complete satisfaction of customer service. Thank for your reviews and ongoing interest in our product. We appreciate that you are using t... Read more
Glenn F.SmartBurn
Hi Brian,
We are delighted to hear from you again and especially to report how you are now seeing the real benefits of SmartBurn. We stand behind the effectiveness of our product and always endeavour ... Read more
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Joanna
- 2 reviews
What's not to like !
We use wood fired heating only to heat our house. We choose good, dry wood and add a smart burn at the beginning of the season. Glass is noticeably cleaner, wood burns cleaner and leaves less ash to clean up. Our chimney is cleaned regularly and our man who does it is always impressed how clean is our flue after months of constant use.
Purchased in May 2021.
2 comments
Glenn F.SmartBurn
Thanks Joanna, We are grateful for you taking the time to post a review. I am delighted to hear your chimney sweep confirm how clean you flue always is, and well done to you for continuing to have that peace of mind check.
All true Glenn. How do we receive our free Smartburn as its time to replace soon. Thanks. Joanna
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Jennifer M.Murrumbidgee Region, NSW
AMAZING!!
What an amazing product. Who knew something so sleek and simple could change the way my fireplace works. Ive been telling everyone to run out and get this product ASAP! You will really notice the difference! Ill be a repeat customer!!!
Purchased in May 2021.
1 comment
Glenn F.SmartBurn
Hello Jennifer, We appreciate you taking the time to write this review and especially for your referrals to your friends. We are very grateful to you.
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BruceSouth West, WA
Western Australian product you can not beat that
I have been using this product for about ten years and find what they say it does which is keeping your chimney clean is very true. No need to get on your roof to clean chimneys.
Purchased in June 2021 at Bunnings Warehouse for $45.00.
1 comment
Glenn F.SmartBurn
Thanks Bruce for your comments and support of our business. Glad that you are highlighting the safety aspect of being on your roof to clean the flue.
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Sue S.Murrumbidgee Region, NSW
- Verified purchase
Never use the fire without it!
Have been using for several years. I was amazed at the tar deposits that had fallen down on to the top of the baffle over the summer. Gave me confidence.
Purchased in June 2021 at Barbeques Galore for $45.00.
1 comment
Glenn F.SmartBurn
Hi Sue, we appreciate your support over the years and thank you for taking the time to submit these comments. Glad that you would not light your fire without SmartBurn.
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Saves lots of cleaning time every year
I've been using this product for several years now and find a better heat and clean fire since using it. Not only helps the chimney but also the glass is so much easier to clean
Purchased in June 2021 at Mitre 10 for $49.00.
1 comment
Glenn F.SmartBurn
Hello Kathleen, We appreciate your review and support over the years. We all enjoy a cleaner glass to enjoy the full view of the fire.
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no need to get on the roof
we are using less wood and dont see as much smoke we cleaned our flue before we started to burn in 2018 and when we stopped at the end of 2018 we had our flue checked and it was still clean i will get it checked again after we stop burning in 2022
Purchased in May 2021 at Bunnings Warehouse for $48.00.
2 comments
Glenn F.SmartBurn
Hi Des,
We glad to hear you report seeing less smoke and are getting a wood saving benefit. Well done for being proactive and having your flue checked between seasons, happy to see that it was clean. We appreciate your comments.
i thought it would not work but after i cheched every thing out it does what the company says it should do but i cant wait to check how the flu is after t he winter burning season has finished
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should be used by everyone
we have been using the smart burn devices for three years now and find they are so efficient. our chimney sweep who comes to clean chimney before we start lighting the fire does not believe we haven't already cleaned it. it is great. the front glass is always clean and when fire is going all the other chimneys are blowing out smoke but ours has just a heat wave with no smoke at all. they are so efficient it is amazing. would not be without these and i believe they should be made compulsory for all fires.
1 comment
Glenn F.SmartBurn
Hello Judy, We are delighted to hear that your Chimney Sweep has confirmed the effectiveness of SmartBurn for cleaning your flue. Naturally we would love it too if SmartBurn was used by all wood heate... Read more
r operators. We are very grateful for your support.Similar opinion? Write a review on ieatwords.com.au!
K S HallNorth-West & West coast, TAS
Top rated product
Seriously if you want a smoke free and hassle free heater cleaning option buy Smartburn. We got our flue cleaned when we moved into our house then got Smartburn and haven’t looked back. An awesome product and thank you and well done Smartburn. Your product is fantastic
Purchased in May 2021 at Bunnings Warehouse for $45.00.
1 comment
Glenn F.SmartBurn
Hi, We are delighted to receive your feedback and glad that you are experiencing the smoke reduction benefits of SmartBurn.
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Brian SavoMurrumbidgee Region, NSW
Smart burn for wood heaters
I purchased a smart burn in 2018 to see if I could stop the build up of creosote in the chimney as the wood heater was smoking inside the house.
After a short time I couldn’t believe the difference as the smoking problem stopped and and no more creosote dripping on the tiled roof.
The next 2 things that happened was my glass cleared and the most remarkable event was the extra time each block of wood burnt for which was stated in the information on the leaflet ( which I didn’t believe) until I witnessed it actually happen.
I have now purchased my second smart burn with the first actually lasting just over 4 months.
I would highly recommend this product and I have informed others about the product and they to were amazed with the results.
1 comment
Glenn F.SmartBurn
Hello Brian, We are delighted that you have taken the time to write about SmartBurn, however especially for you to confirm in your real world experience what our testing and long history has proven. We appreciate your support.
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I have used smartburn for 6 years it keeps the heater and flu clean and tidy
as we have a large wood fire I would like to be able to purchase a pack of two Smartburns instead of single packs . Smartburn is a trouble free way to have your fire to operate at peak efficenty
Purchased in May 2021 at Bunnings Warehouse for $45.00.
2 comments
smartburn best product on the market
Glenn F.SmartBurn
Hello Ray, We have discussed for some time about a twin-pack concept and appreciate your suggestion. Agree SmartBurn is very easy to use.
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Questions & Answers
Brady F.asked
How long does it take to clean a chimney. Ours has just started to not draw
As it was during the start of winter. Will one of the has instant results or am I better to get it swept first then use the smartburn to stop the build up. Really like the reviews on the smartburn and I’m very interested in the product
2 answers
Glenn F.SmartBurn
Hello Brady,
Thanks for your interest in our product, and for your good question that we get asked often.
Provided that you can start your fire and get it up to temperature, in order to melt the SmartBurn ingredients, then it will clean your flue with noticeable results over the first two weeks. It is possible that you will hear material cracking off the inside of your flue on the first night. Having your flue inspected by a professional chimney sweep is always a good idea, who can check for corrosion and other structural issues as well. However, the SmartBurn will not only unblock a mostly blocked over flue, but maintain it clean for the approx three months lifespan of the device. SmartBurn is simple to use, safe and non corrosive.
Many thanks, Glenn
Cheers Glenn. I have a chimney sweep coming to have a look on Thursday and will put a smartburn in once I relight it again that day.
Ellenasked
Hi do I need to place the smartburn on a specific heat brick? Or can I substitute with a rock?
Thanks
5 answers
Glenn F.SmartBurn
Hi Ellen,
Thanks for your interest in SmartBurn and question. No please don't use a rock, as the supporting surface needs to be completely flat and level. The idea of placing your SmartBurn on a fire-proof brick is a recommendation, however not essential. Once heated the ingredients inside the SmartBurn tube melt and sit as a liquid inside the tube. Vapours off this liquid release via the holes in the ends and are the catalyst that improves the burning efficiency within your firebox. Due to the ingredients being liquid when hot, the tube must remain level at all times. Placing the SmartBurn higher up on something heat proof prevents the holes in the ends from being buried in ash and stopping the vapours from releasing. The firebrick also gives the tube a flat stable base that is higher up and further away from being disturbed by logs. Firebricks are available from any heating store that sells new wood heaters as a spare part, or via our web cart. Please also don't place a regular house or paving brick inside your wood heater. Buy the smallest firebrick that you can source.
Many thanks,
SmartBurn Australia
Ok thanks for your informative reply. Cheers
Hi Ellen,
I agree with Glenn.
We've placed our Smartburn directly on the floor of our fireplace with no support underneath.
Rob Hasked
I have a cast iron rectangular heater door one end and 90degree elbow for the flue at the other end, where is the best place to place the Smart Burn . Under the flue on brick or where ? Please tell
2 answers
Hi Rob H
The best answer I can give is how I used it on my heater.
I have a slow combustion wood fire, Masport Verona, with a cast iron fire box.
It has a glass door, which when opened gives access to a steel panel (shelf) just inside the door.
I place the smart burn on this shelf between the door and the fire.
Hope this helps
John M
Thanks john
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Glenn F.SmartBurn
Hi Steve,
We appreciate your review and use of SmartBurn. That is great that you are seeing a big difference in your wood heater burning and value. Many thanks.