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Joanna
- 2 reviews
What's not to like !
We use wood fired heating only to heat our house. We choose good, dry wood and add a smart burn at the beginning of the season. Glass is noticeably cleaner, wood burns cleaner and leaves less ash to clean up. Our chimney is cleaned regularly and our man who does it is always impressed how clean is our flue after months of constant use.
2 comments
All true Glenn. How do we receive our free Smartburn as its time to replace soon. Thanks. Joanna
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Jennifer M.Murrumbidgee Region, NSW
AMAZING!!
What an amazing product. Who knew something so sleek and simple could change the way my fireplace works. Ive been telling everyone to run out and get this product ASAP! You will really notice the difference! Ill be a repeat customer!!!
1 comment
Glenn F.SmartBurn
Hello Jennifer, We appreciate you taking the time to write this review and especially for your referrals to your friends. We are very grateful to you.
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BruceSouth West, WA
Western Australian product you can not beat that
I have been using this product for about ten years and find what they say it does which is keeping your chimney clean is very true. No need to get on your roof to clean chimneys.
1 comment
Glenn F.SmartBurn
Thanks Bruce for your comments and support of our business. Glad that you are highlighting the safety aspect of being on your roof to clean the flue.
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Sue S.Murrumbidgee Region, NSW
- Verified purchase
Never use the fire without it!
Have been using for several years. I was amazed at the tar deposits that had fallen down on to the top of the baffle over the summer. Gave me confidence.
1 comment
Glenn F.SmartBurn
Hi Sue, we appreciate your support over the years and thank you for taking the time to submit these comments. Glad that you would not light your fire without SmartBurn.
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Saves lots of cleaning time every year
I've been using this product for several years now and find a better heat and clean fire since using it. Not only helps the chimney but also the glass is so much easier to clean
1 comment
Glenn F.SmartBurn
Hello Kathleen, We appreciate your review and support over the years. We all enjoy a cleaner glass to enjoy the full view of the fire.
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no need to get on the roof
we are using less wood and dont see as much smoke we cleaned our flue before we started to burn in 2018 and when we stopped at the end of 2018 we had our flue checked and it was still clean i will get it checked again after we stop burning in 2022
2 comments
Glenn F.SmartBurn
Hi Des,
We glad to hear you report seeing less smoke and are getting a wood saving benefit. Well done for being proactive and having your flue checked between seasons, happy to see that it was clean. We appreciate your comments.
i thought it would not work but after i cheched every thing out it does what the company says it should do but i cant wait to check how the flu is after t he winter burning season has finished
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should be used by everyone
we have been using the smart burn devices for three years now and find they are so efficient. our chimney sweep who comes to clean chimney before we start lighting the fire does not believe we haven't already cleaned it. it is great. the front glass is always clean and when fire is going all the other chimneys are blowing out smoke but ours has just a heat wave with no smoke at all. they are so efficient it is amazing. would not be without these and i believe they should be made compulsory for all fires.
1 comment
Glenn F.SmartBurn
Hello Judy, We are delighted to hear that your Chimney Sweep has confirmed the effectiveness of SmartBurn for cleaning your flue. Naturally we would love it too if SmartBurn was used by all wood heate... Read more
r operators. We are very grateful for your support.Similar opinion? Write a review on ieatwords.com.au!
K S HallNorth-West & West coast, TAS
Top rated product
Seriously if you want a smoke free and hassle free heater cleaning option buy Smartburn. We got our flue cleaned when we moved into our house then got Smartburn and haven’t looked back. An awesome product and thank you and well done Smartburn. Your product is fantastic
1 comment
Glenn F.SmartBurn
Hi, We are delighted to receive your feedback and glad that you are experiencing the smoke reduction benefits of SmartBurn.
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Brian SavoMurrumbidgee Region, NSW
Smart burn for wood heaters
I purchased a smart burn in 2018 to see if I could stop the build up of creosote in the chimney as the wood heater was smoking inside the house.
After a short time I couldn’t believe the difference as the smoking problem stopped and and no more creosote dripping on the tiled roof.
The next 2 things that happened was my glass cleared and the most remarkable event was the extra time each block of wood burnt for which was stated in the information on the leaflet ( which I didn’t believe) until I witnessed it actually happen.
I have now purchased my second smart burn with the first actually lasting just over 4 months.
I would highly recommend this product and I have informed others about the product and they to were amazed with the results.
1 comment
Glenn F.SmartBurn
Hello Brian, We are delighted that you have taken the time to write about SmartBurn, however especially for you to confirm in your real world experience what our testing and long history has proven. We appreciate your support.
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I have used smartburn for 6 years it keeps the heater and flu clean and tidy
as we have a large wood fire I would like to be able to purchase a pack of two Smartburns instead of single packs . Smartburn is a trouble free way to have your fire to operate at peak efficenty
2 comments
smartburn best product on the market
Glenn F.SmartBurn
Hello Ray, We have discussed for some time about a twin-pack concept and appreciate your suggestion. Agree SmartBurn is very easy to use.
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WallyPerth, WA
Outstanding
A great firebox and chimney cleaner. Had much better drawing within an hour of putting it in the fire. Also cleaned the glass within minutes! Will be using this again!
1 comment
Glenn F.SmartBurn
Hi Wally, We are very happy to hear you report that you can experience the benefits so soon within using SmartBurn. We appreciate that you have taken time to write this message, it means a lot to us in family business.
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OutlawdNortheast, VIC
Sorry but this product does not work
I professionally clean slow combustion flues for a living and these devices do not work and should be investigated as a scam. Pleased to forward proof photographic they don't work
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Cleaner chimney for us
Since we started using SmartBurn a number of years, we have had a cleaner chimney flue, virtually free of soot, as well as less ash in the firebox. We rarely need to clean the glass in the front of firebox since installing one in the firebox.
1 comment
Glenn F.SmartBurn
Hi John,
Thanks for your support of our local resellers. Great to hear that you are achieving those benefits in your wood heater. Many thanks.
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Excellent product
I am a long time user of Smartburn, ever since it arrived on the market. This is because it saves me having to shut down my heater during the winter in order to remove large quantities of soot from the flu, plus we rarely need to clean heater window. It has proven to burn firewood cleaner, with very little smoke. Intend to continue using Smartburn as long as it is available
1 comment
Glenn F.SmartBurn
Hi Wac, Our success is due to the long term support of customers such as you. We appreciate your feedback and ongoing support.
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Ann SGippsland, VIC
Best invention
SmartBurn delivers all it claims We have used it over the past three annual heating periods and continue to enjoy clean glass on heater no excessive soot build up as before We get more economy out of our wood fuel more heat less ash and also less noticeable emission smoke outside the home
1 comment
Glenn F.SmartBurn
Hi Ann, We appreciate your positive feedback and support of SmartBurn each year.
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ChasGreat Southern, WA
It really works!
We have used SmartBurn since seeing it on TV. We have solar panels on our roof and we never have to clean off debris from our chimney smoke like we used to. Our fire box is much easier to clean as there is very little build up on the exchange unit at the back. Overall cleaning in general is easier since using SmartBurn. There is also a noticeable difference in how well the wood burns with little smoke and the ash produced is finer. Since using SmartBurn we haven't replaced our chimney cap or had to have our flue cleaned beyond normal maintenance. We enjoy the warmth of our fire as the winters here can be very cold and long so SmartBurn is a regular part of it.
1 comment
Glenn F.SmartBurn
Hi Chas, It is interesting how many people forget that their solar panels need cleaning, and so glad to hear that is another benefit of using SmartBurn. Thanks for supporting our independent retailers... Read more
and so good that you are getting all of the benefits.Similar opinion? Write a review on ieatwords.com.au!
The best product for our fire it really works well thank u for a great product
We love smart burn its the thrird year we bought one they are the greatest .lovely clean burn and clean glass thank u smart burn i have told my nieghbours to use one
1 comment
Glenn F.SmartBurn
Hello Carol,
We appreciate your support and are super grateful that you have recommended SmartBurn to your neighbours - the BEST endorsement, Thank you.
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Smartburn
Have used Smartburn for the past three years and have always had positive results, like less smoke and cleaner door window, would highly recommend it to other wood fire users.
1 comment
Glenn F.SmartBurn
Hi David, We appreciate your review and comments. Thanks for using a SmartBurn each year.
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Fran MulcahySouth West, WA
At last a product that does what it claims. Thanks SmartBurn.
Our family have been using SmartBurn since it first advertised several years ago. We continue to purchase it because it works! Why wouldn't you use a product that saves time and most importantly effort. Cleaning our tile fire glass was an onerous and frequent task prior to using SmartBurn. Now we enjoy watching our fire through clear glass and when it does require cleaning it's less often and much easier. We've purchased many products we've seen advertised making claims which haven't proven to work, but SmartBurn definitely lives up to all it claims to do. We wouldn't start our winter heating without a new SmartBurn every time.
1 comment
Glenn F.SmartBurn
Thanks Fran, So happy for you that your glass is much cleaner and that you can enjoy fully the visual pleasure of your tile fire. We stand behind our claims and appreciate you sharing that you are seeing all of these benefits. Thank you.
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Roger PhillipsSouth East Queensland, QLD
Really does work
Definitely helps to keep the chimney clean.We use our firebox for 14-16 weeks each year,and it was 4 years before the chimney needed cleaning.Because of difficulty buying smart burns locally,we stopped using them,and had to clean the chimney at the end of each winter-and it did need cleaning.And for the initial 4 year period,we used inferior/less aged wood than we do now.The glass door also remains much cleaner.
1 comment
Glenn F.SmartBurn
Thanks Roger, Glad to hear that you are back using SmartBurn, and how very interesting that you had to clean the flue every year that you didn't use a SmartBurn. With 1,150 retail stores stocking Smar... Read more
tBurn, glad that there is a store near you now. Many thanks.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Joeasked
Hi guys tried your smartburn, very happy with the results,there was smoke coming out when putting wood in the fire, no more smoke, very happy with this product, cheers joe .
1 answer
Glenn F.SmartBurn
Hi Joe, we appreciate your feedback. Yes what is called 'smoke spillage' coming back into your room when opening the door is a good indication of a partially blocked flue. So glad to hear that SmartBurn has cleared that up for you. Best wishes Glenn
liznwayasked
Does it clean the glass even when I have the vent turned down which causes it to go black
2 answers
Glenn F.SmartBurn
Hi Liznway, Thanks for your interest in SmartBurn. A blackening of the glass is an indication of incomplete combustion which can be caused by a number of factors. Customer experience is that SmartBurn can assist to clean the glass, however if you would like to phone me at our office 08 9202 0700 I am very happy to talk through any advice that I may be able to offer. Regards, Glenn
When I used the SMART BURN the air intake was wide open for most of the time and still did not clean the glass.
Also,when I posted the review I only received a message from a rep' saying sorry.
At least you have a name and number to call.
Good luck to you.
I'm still very disappointed with SMART BURN and definately won't buy another one and happy to tell people of my experience
Cheers Laurie
Adrianasked
This morning after using smart burn for second year in a row, I found two large flat looking silver looking solids in my ash tray,
Question have they come from my smart burn, its only a few weeks old.
Thanking you
Adrian
4 answers
Glenn F.SmartBurn
Hi Adrian, Yes this will be the ingredients out of the SmartBurn. They will still work outside the tube, however the lifespan of the unit will be reduced. Please contact me at our office and will discuss how we can assist further. Email your details to [email protected] so that I can contact you. Thanks for your usage and support. Regards Glenn
Sorry Adrian, I never had anything than ash in my wood box. As I use the ash in gardening I am sure I would have noticed anything lumpy.
Thank you Glen for your answer and great advice, your product does a excellent job.
Also the way you treat your customers is second to none
We wish Smart Burn the very best for the future.
Adrian.
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Glenn F.SmartBurn
Thanks Joanna, We are grateful for you taking the time to post a review. I am delighted to hear your chimney sweep confirm how clean you flue always is, and well done to you for continuing to have that peace of mind check.